Traditional Culture Encyclopedia - Hotel reservation - After the concierge guides the guests into the guest room, is it necessary to enter the guest room together?
After the concierge guides the guests into the guest room, is it necessary to enter the guest room together?
It is necessary. According to the inquiry process of the concierge staff, it is learned that after the concierge completes the check-in formalities for the guests, the concierge should introduce the guests to the guest room, deliver the guests' luggage to the guest room, enter the room to introduce the guest room equipment to the guest, and ask the guest if there are any other Require. Concierge is a common position in hotels. Practitioners need to meet the corresponding height requirements, have strong service awareness and communication skills, be responsible for politely greeting guests, and do a good job in guiding guests; responsible for notifying the regional director or waiter , in order to provide good customer service in a timely manner; to know the location of all facilities in the hall, etc.
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