Traditional Culture Encyclopedia - Hotel reservation - The hotel is closed and the guests are not leaving. How can we send them away? What shall we do if there is an argument?
The hotel is closed and the guests are not leaving. How can we send them away? What shall we do if there is an argument?
First of all, you should be clear about your position. Guests are always guests. You can't be angry. The most important thing in a hotel is service. Some guests like this should also face it with an optimistic attitude. Smiling is very powerful. First of all, you should know why they don't leave, why, and if you have an optimistic attitude, you will know what to do. You should smile at the guests, they won't quarrel with you. In case I meet a bastard in a million, it's okay for him to scold, and I'm scolded, too. If there is anything that hurts your personality, you can go up and give him a good punch. You can quit your job, but you can't abandon your personality. My conclusion is: "If you smile at everything, they will smile back at you, know your position clearly and do your duty well;" Stick to your own path; You are you, don't care what others say; My road, I insist, don't give up, don't give up "you can do everything by yourself, remember to smile!" "
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