Traditional Culture Encyclopedia - Hotel reservation - How to check out the hotel self-service machine?
How to check out the hotel self-service machine?
1. Prepare the room number of the room to be returned, the check-out time, the items added or deleted in the room, and the requirements of the guests when they check in (check whether the items entrusted by the guests have been completed, and deliver the laundry and the items entrusted for maintenance to the guests in advance. ) tidy up the relevant content, and confirm that people go to make rounds.
2. When the floor attendant receives the room number notified by the room service center, or the guest requests to return the guest, he should check it immediately.
3. In case of a "Do Not Disturb" or locked room, you should immediately call the cashier to ask if the guest can check the room. If not, timely feedback the information that failed to make rounds to the service center and cashier to ensure that the room condition is correct.
4. When making rounds, you should first confirm the room number and knock on the door as required. Check in a certain order.
5. The first thing is to check whether the guests have left their belongings and return them in time. If they don't see the guests, they should inform the cashier and service center at the front desk in time. Pay special attention to whether there are any guest clothes in the wardrobe (closet), bathroom, under the pillow, drawer, etc. Whether the safe is locked.
6. The second is to check the condition of the guest room and the consumption of the guests in the guest room.
7. Inform the cashier at the front desk: report the room number, the name, quantity and amount of room consumption, report the job number and ask the cashier employee number, and record it on the ward round table. No matter whether you spend money or not, you should inform the cashier immediately when you check 3-5 rooms. When several people make rounds, they should ask the cashier which rooms have not been checked in time to ensure the accuracy of rounds.
8. Tell the service center that the room has been checked in time. If there is any consumption, it should be reported to the service center for record (room number, name of consumer goods, quantity, amount, cashier employee number).
9. Turn off the electrical switch in time after rounds.
to sum up, the hotel attaches great importance to the procedure of check-out rounds, so it has formulated a detailed procedure of check-out rounds for hotel rooms, so that there will be no loss or forgetting of items when guests leave.
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