Job responsibilities of room attendant

Job Responsibilities of Room Attendant (15 Collection)

In today's society, many times you will be exposed to job responsibilities, which can improve the vitality of internal competition and better discover and use talents. So how are the relevant job responsibilities formulated? The following are my duties as a room attendant. Welcome to share.

Job responsibilities of room attendant: 1 1. Go to work on time, get the key at the front desk, wear work clothes, hang the work card and enter the post.

2, a good mental state, keep in mind the purpose of service. Civilized hospitality, polite language, excellent service and strengthened management.

3. Be familiar with the accommodation of guests on this floor, and visitors should greet and guide them actively. Please come back when you leave, check the room facilities in time and inform the front desk.

4. Clean the room in time, replenish disposable goods (once in the morning and once in the evening or according to the requirements of the guests), change the bedding, disinfect it according to the regulations, and make records. Requirements of complete supplies, facilities in good condition, no dust on the ground, no smell in the room. Do a good job in cleaning the stairs, toilets, toilets and guest rooms.

The waiters on the second and fourth floors are responsible for boiling water, and the waiters on the first and third floors are responsible for the disinfection room. Pay attention to saving steam.

6, according to the needs of the guests. Turn on the air conditioner in time. Generally, the refrigeration temperature is 25℃-27℃, and the heating temperature is 18℃. Turn off the air conditioner in time when guests go out for activities. Save water and electricity.

7. Strengthen management, remind guests to smoke in bed, take good care of valuables, and do a good job in fire prevention, theft prevention and accident prevention.

8, found that man-made damage to guest room equipment, facilities, timely report, processing.

9, write a diary, to the personnel on duty to do a good job of succession.

10. Give the key to the front desk when you get off work.

Room attendant job responsibilities 2 job responsibilities:

1, responsible for the pre-shift preparation.

2. Be responsible for providing services such as delivering goods for guests.

3. Be responsible for providing turndown service for guests.

4. Responsible for the collection and washing of linen.

5. Be responsible for checking out and replenishing room items.

6, responsible for the collection and transmission of information.

7, responsible for providing personalized service for guests.

Requirements:

1, with strong communication skills and execution;

2. Skilled room operation skills;

3. Familiar with the product knowledge of the hotel;

Job responsibilities of room attendant 3 1. Obey the leader of the foreman and accept the foreman's inspection and guidance on the process and quality;

2, in strict accordance with professional standards, enthusiastically provide services for guests;

3, responsible for sorting, cleaning the room, distributing all kinds of room supplies. After cleaning, fill in the Working Day Report and put the work car and cleaning tools back in place;

4. Timely report the damage, loss and claim of the guest's left-behind items and guest room items;

5. Take care of all kinds of items on the floor and answer questions raised by the guests;

6. Introduce the service items and the use of guest room facilities.

Job responsibilities of room attendant 4 1. Love my job, love my job and consciously abide by our rules and regulations.

2. Answer the phone and answer the guest's inquiry or request.

3. Timely record housing, rounds, check-out time, maintenance, etc.

4. Everything in the guest room should be clean and tidy, and placed in an orderly manner.

5. Be responsible for receiving, sending, keeping and recording the master card, and strictly implement the lending and returning system.

6. Keep the floor clean and tidy at all times.

7. Do a good job in equipment maintenance.

8. Do a good job in the use and daily maintenance of facilities and correctly master the use of various electrical appliances.

9. Be responsible for the registration and surrender of guests' belongings, and shall not detain them without permission.

10. Do a good job of handover and hand over handover records.

1 1. Listen carefully to the guest's opinions, and feed back the guest's information and suggestions to the superior leaders in time.

12. Seriously study business knowledge and continuously improve service skills and service level.

13. Obey management, and earnestly complete all tasks assigned by superior leaders.

Job responsibilities of room attendant 5 1. Master the situation of guests on the floor and provide timely, polite, thoughtful and standardized services for guests.

2. Ensure the safety, cleanliness, neatness and beauty of guest rooms and public areas on floors, and create an elegant and comfortable living environment for guests.

3. Clean the room according to the operating procedures, and report the damage to the equipment in the room immediately. The room layout should be standardized and standardized. Be familiar with the use and maintenance of various equipment in the room, check the operation of the room equipment every day, and notify the service desk in time if any damage is found, report it to the relevant departments for maintenance, and make records.

4, management floor quota materials, cotton goods, control the guest supplies, to prevent loss.

5, keep the workshop, disinfection room and bathroom and other work areas and work utensils clean and tidy.

6. Complete other tasks assigned by the immediate superior.

7. Report the problems encountered in the work to the immediate superior.

8, to participate in team training, improve work skills, meet the needs of guests.

9. Familiar with hotel services, service hours and telephone numbers; Familiarize yourself with the guests.

10, responsible for cleaning the assigned rooms, placing and supplementing articles according to the required standards, and cleaning the corridors, carpets and wallpaper where the guest rooms are located.

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12, keep the room key. If the key is lost, it shall be reported without delay or concealment. You shouldn't open a room for others without authorization.

Job responsibilities of room attendant 6 1. Go to work according to the paragraph arranged by the floor supervisor, and the work activities at work should not exceed this area.

2. Be fully responsible for the service and guest room management in this area, including guest room hygiene and public area hygiene, guest service, guest room maintenance and emergencies. , and understand the actual status of all rooms in the area.

3. Ensure the safety and quiet of the floor, pay attention to all guests with abnormal behavior who need service or special care, provide necessary help in time, and make all records and shift changes.

4. Be responsible for the check-out inspection in the area, report the inspection to the cashier at the front desk in time, and report everything except the ok room to the office.

5, found in the guest room legacy items (rooms), regardless of the size of the value, should write down the room number, guest name, date, sent to the housekeeping department for registration.

6, report to the foreman on duty within the jurisdiction of the maintenance projects and health can not meet the requirements and can not complete their own matters.

7, with the spirit of hard work, can quickly and efficiently complete the tasks assigned by the boss, do not waste resources in the work.

8. Strictly file the rules and regulations of the hotel, obey the management of the boss, reflect the problems that you can't solve in time, and don't make your own decisions.

9, master the guest room cleaning workflow and service procedures, work quickly, with good work efficiency, serious and responsible for their own work.

Job responsibilities of room attendant 7 1. Abide by the hotel rules and regulations.

2. According to the standard requirements, be responsible for the cleaning and sorting of rooms and floors, provide clean and safe room environment for guests, meet the service needs of guests, and be responsible for the safety work in this area.

3, according to the standard operating procedures and regulations, use cleaning tools to clean the room, timely supplement all kinds of items needed by the guests, and timely record the daily room type, check-out time, guest consumables, maintenance, cleaning and maintenance of the sweeper, cleaning tools and equipment.

4. Dress appropriately, maintain a good gfd, and achieve "three lightness": speak lightly, act lightly, and walk lightly.

5, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.

6, do a good job in the daily maintenance of facilities and equipment, found that the failure and damage of facilities and equipment, according to the prescribed procedures for repair. Correctly grasp the use of various electrical appliances in guest rooms to provide customers with needs.

7, establish safety awareness, found suspicious people and things, immediately report to the superior. Be familiar with the hotel's "emergency plan" and handle emergencies according to the specified requirements.

8. Listen carefully to the guest's opinions, and feed back the guest's information and suggestions to the hotel leaders in time. Actively participate in learning and training, constantly improve service skills, and actively put forward reasonable suggestions.

9, do a good job of succession, handing over the house, handing in the matters on duty, responsible for the registration, storage and handing in of the items left by the guests, and shall not be detained without permission.

10, take good care of hotel property, strive to save, and complete the assigned items with good quality and quantity.

Job responsibilities of room attendant 8 1. Timely record housing, rounds, check-out time, water supply, maintenance, etc. , and check the statements and room conditions with the front office.

2. All items in the guest room should be kept clean and tidy, and all kinds of items needed by the guests should be replenished in time.

3. Responsible for sending and receiving work keys, keeping records of key recipients, and strictly implementing the borrowing and returning system.

4. Keep the floor (corridor, escalator, window glass, window seam, etc. ) clean and tidy;

5. Do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

6. Check the equipment operation, power switch, lighting tools, carpet use and wall cleaning within the jurisdiction every day. , found abnormal timely report maintenance.

7. Be responsible for the registration, storage and surrender of the items left by the guests, and shall not detain them without permission, otherwise hell to pay will be punished.

8, do a good job of succession. Turnkey, room status and handover record.

9. Listen carefully to the guest's opinions, and feedback the guest's information and suggestions to the room manager in time.

Responsibilities of room attendant 9 1. Confirm the daily room cleaning plan, check the completeness and completeness of cleaning equipment and appliances, and do a good job of room cleaning according to the cleaning and handling requirements of different rooms in the room.

2. Clean the guest room according to the guest room standard operating procedure to ensure the clean quality of the guest room.

3, in the process of cleaning, found that the room has damaged equipment and facilities to repair in time.

4, cleaning process, found that the guest left behind items in a timely manner to the room manager.

5. Complete the cleaning of guest room planning according to the requirements of Hygienic Operation Specification for Guest Room Planning.

6, do a good job of succession, record the status of the guest room during the succession.

7, take good care of all kinds of keys used in the work, and collect and return the keys in accordance with the regulations.

8. Unite colleagues, work actively and care about the collective. Complete other tasks assigned by the leaders.

Job responsibilities of room attendant 10 1. The floor staff is responsible for the reception of the floor, mastering the occupancy of the room, and always paying attention to the information and communication of the guests at the bar.

Second, the floor staff should keep the floor and room clean, keep the environment quiet, improve the daily reception and service at any time, try to meet the requirements of the guests, and make a good record on duty.

Three, the computer room staff in the work of unfinished problems recorded in the shift book in time, found that the computer room facilities and equipment failure or damage to timely warranty.

Four, shift, you must carefully check the shift record, understand the room condition and the important problems that happened in the last shift, clean the regional health of the duty room, check the storage items, and know the number of clean rooms in time.

Five, all room staff should be familiar with the electrical switches and uses of each floor, master the use of electrical appliances in the room, and keep in mind fire prevention, theft prevention and emergency measures.

6. When the guests go out or check out, check whether the facilities in the room are normal and whether the items are damaged, and turn off the power and water. If there is any problem, inform the front desk in time.

Seven, do a good job in room service, pay special attention to safety issues, such as theft, fire and fighting, robbery and other acts, should promptly notify the front desk or manager.

Eight, the night shift staff should be responsible for the night shift work, responsible for the guest needs of all rooms, and patrol the floors in time when they are not busy to prevent accidents.

Nine, pay attention to the use of equipment and items placed position, keep the items clean and put in place, do not place, throw.

10. When you receive the check-in notice from the reception desk, you should do a good job of greeting and service, and make records. When you are not very busy, you should lead the guests to the door of the check-in room and check in. Pay attention to remember the surnames and names of key guests and permanent guests.

Eleven, in the process of service to use polite language, to achieve warm, patient and thoughtful service. Strictly do three things in the work: go into battle lightly, go into battle lightly, operate lightly, ensure the floor environment is quiet, sanitary and tidy, and be serious and responsible for the work.

Job responsibilities of room attendant: 1 1 1. Answer the phone and answer the guests' inquiries or requests.

Everything in the guest room is clean and tidy. In strict accordance with the requirements of the health and epidemic prevention department (one flush, two washes, three disinfections and four cleanings), disinfect the guest room cups and sanitary ware. Replenish all kinds of items needed by guests in time.

3. Assist the guests to check in. The personnel on duty should greet the guests at the stairs, guide them into the room, and introduce the facilities in the room (hot water, air conditioning network, wired telephone, etc.). ).

4. Love your job, love your job, love your career, and consciously abide by the rules and regulations of our store.

5. Be responsible for the registration, storage and surrender of the items left by the guests, and shall not detain them without permission, otherwise hell to pay will be punished.

6, every day within the jurisdiction of the equipment operation, power switch, lighting tools, carpets, wall cleaning, and so on and so forth to understand, found abnormal timely report maintenance.

7. Listen carefully to the guest's opinions, and feedback the guest's information and suggestions to the room manager in time.

8, do a good job in the use of facilities and daily maintenance. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

9. Staff members are not allowed to stay in other people's rooms at night without permission, and the discoverer will be fined according to the listing price and transferred from his post.

10, responsible for sending and receiving work keys, keeping records of key collection, and strictly implementing the borrowing and returning system.

1 1. Know the customer's situation, make irregular floor inspections on duty, pay attention to the scene of locking the door to receive visitors, and make inspection records.

12. Take good care of the inn property, practice strict economy, and complete the assigned items according to the quality and quantity. Work hard to learn business knowledge and constantly improve service skills and service level.

13, at any time to do a good job in the floor (corridor, escalator, window glass trough, etc.). ) and * * * health, adhere to the floor clean and tidy;

14, do a good job of succession. Turnkey, room status and handover record.

15, do a good job in equipment maintenance. The waiter first went to the scene to learn about the damage scene, and then reported for repair. Maintenance personnel should be present when entering the guest room for maintenance.

16, timely record the water supply and maintenance of the house during the check-out time, and check the report room with the front office.

Job responsibilities of room attendant 12 1. Receive guests warmly, answer their questions at any time, and meet their requirements as much as possible.

2. Be familiar with the guest status and guest room status of the managed floor.

3, manage the floor key, strict handover.

4. Familiar with hotel service and business hours.

5, often check the guest room facilities and equipment, found that the problem timely maintenance.

6, completes the visitor registration, grasp the floor guests in and out.

7. Assist guests to borrow and return wiring boards, hair dryers, electric irons, etc.

8. Make rounds quickly and carefully, and make three checks: whether the equipment and facilities are damaged, whether the cotton fabrics are lost or dyed, and whether the guests have left behind items.

9. Inform the front desk of the items left by the guests and the things found, and give them to the foreman.

10, responsible for the security of the guest room area, patrolling frequently, and reporting to the security department immediately if any trouble, fight or fire hazard is found.

1 1, fire extinguishers will be used. Once a fire breaks out, put it out as soon as possible and notify the security department and the front desk.

12, responsible for tidying up the guest room, keeping it clean and tidy and in good condition.

13. Fill in the room cleaning report form, linen replacement form and low-value consumables consumption form.

14, do a good job of cleaning and collecting linen and report the damage and pollution of linen to the foreman.

15, responsible for cleaning the' public * * * area and service room of the responsible floor, and do a good job in the planned sanitation.

16, master the usage of guest room facilities and cleaning tools, and clean and maintain them regularly.

17. If there are health problems, clean up the access area immediately.

18, save water and electricity, and strictly control the consumption of guest supplies.

19. Handover should be done well when going to and from work, especially cloth, and the system of "whoever is on duty is responsible" should be implemented.

20. Cooperate with other departments to complete other tasks assigned by superiors.

Job responsibilities of room attendant 13 1. Familiar with all room types, facilities and other services, read the handover records and precautions every day.

2. Record the calls of the guests and inform the floor attendant to follow up in time. If there is any abnormal situation, you must report to the department head in time.

3, with the floor attendant to do a good job of handing over the items left by the guests, and make a good registration, for future check.

4. Communicate with the reception desk in the front office to ensure the accuracy of room records.

5. Be responsible for sorting out the application for floor guest supplies.

6. Be responsible for ensuring the cleanliness of the guest office.

7. Responsible for the keys used by guest rooms and other departments.

8, do a good job of daily shift record and excitement.

9. Communicate with all departments to make the company operate efficiently.

Job responsibilities of room attendant 14 Job responsibilities:

1, in strict accordance with professional standards, enthusiastic to provide services to guests;

2. Responsible for sorting and cleaning the room and distributing all kinds of room supplies;

3. Timely report the damage, loss and claim of the guest's left-behind items and guest room items;

4. Take care of all kinds of items on the floor and answer questions raised by the guests;

5. Introduce the service items and the use of guest room facilities;

Qualifications:

1, junior high school education or above, good health, good looks, honesty and diligence;

2. Relevant working experience is preferred;

3, including food and clothing;

4. Sign a formal labor contract when entering the job, and purchase social insurance for employees according to the standard;

5. Carry out quality training and job skills training for paid employees after joining the job, and go to work directly after passing the training and assessment.

Job responsibilities of room attendant 15 1. Master the guest status of the responsible floor, and complete the daily room cleaning according to the standard process and quality standards;

2. According to the operation specifications and disinfection requirements, clean and disinfect articles and facilities that need disinfection, such as tea sets, cups and gongs;

3. Responsible for the collection and replacement of dirty linen and the folding and sorting of new linen. Responsible for the timely replenishment of daily necessities in guest rooms and the recycling of waste products;

4, responsible for check-out, check-out, according to the specification to deal with the problems left by the guests, timely report to the superior and the front desk;

5. Responsible for the maintenance of facilities on this floor;

6. Do a good job in the collection, storage and handover of magnetic card keys for floor rooms;

7. Standardize dress, maintain good gfd and create a good guest room environment;

8, timely implement the superior service instructions, meet the needs of the guests, and timely feedback to the superior;

9. Responsible for the inspection, inventory and storage of fixed assets, cotton goods and consumables on this floor. Do a good job of receiving, counting, transporting and supplementing linen, and correctly use and keep working vehicles, cleaning tools, communication tools and guest supplies;

10, establish safety awareness, and report to the superior immediately when suspicious people and things are found;

1 1. Obey the post assignment and complete the related work assigned by the leaders.

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