What does a hotel receptionist do?

Hotel reception refers to the staff who greet customers and guests in hotels or restaurants. Due to different sizes of companies and units and different business cores, the work of staff holding this position is slightly different.

The main work contents of the hotel reception are as follows:

1. Self-check the appearance and appearance according to the hotel regulations, and report to work on time;

2. Read the shift record carefully and complete the work report. The work is not completed in one shift;

3. Warmly receive guests from all parties and provide good services to the guests;

4. When guests arrive at the store, take the initiative to say hello to them;

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5. Complete check-in procedures for guests accurately and quickly, and arrange various rooms reasonably;

6. Accurately grasp the room status and check the room status with the housekeeping department in a timely manner;

7. Closely contact with various departments to communicate guest information and information;

8. Be proficient in business knowledge and operational skills, and be responsible for consulting and promoting work on housing, housing prices, and hotel service facilities. ;

9. Do a good job in printing various reports and statistics;

10. Able to independently arrange rooms for individual guests or groups;

11. On the day of inspection Team room number and verify the room status;

12. Flexibly handle the issue of adding or removing rooms and room rates for team and individual guests;

13. Understand the customer situation and prepare for emergencies Solving work;

14. Earnestly complete all tasks assigned by the supervisor, and report problems to superiors in a timely manner;

15. Do a good job in reservation work;

< p>16. Provide wake-up calls to guests accurately;

17. Handle procedures for borrowing items;

18. Handle guests' luggage deposit and pick-up procedures.