Hotel lobby training program

The application of theoretical knowledge is very important. It is very important to master theoretical knowledge well and then play and apply it in practice. Therefore, in combination with the characteristics of this department, the following regulations are formulated: 1. Main trainer: Head of Front Office Department; 2. Time: Use time other than military training and staff training to intersperse work; 3. Method: Focus on posts and key points; 4. Principle: From point to surface, from detail to system; 5. Main training content: 1. Visit and be familiar with the post distribution in the front office; Introduce and be familiar with the functions and usage of major facilities and equipment as soon as possible. 2. According to the front office staff training plan, explain the job responsibilities, business processes and business standards of each position in detail, and emphasize the problems that employees often encounter. During the explanation, the director of the housekeeping department practiced and answered various questions according to local conditions. 3. In view of the daily work of the front desk staff, the person in charge of the front desk will focus on the check-in procedures for personal reception at the front desk; The bellboy guides the guests to check in; Business center copying, booking, sending and receiving faxes, commodity sales; The existing production and service standards of various drinks in the lobby bar. 4. Introduce the workflow of day shift and night shift supervisors, and emphasize the key problems to be solved in key time inspection. 5. Learn various forms that the production supervisor should make. Such as: self-examination and comparative analysis, guest opinion statistics, weekly summary, etc. 6. Explain the problems that should be carefully checked in the process of work and the matters needing attention in filling in the front office post table. 7. Explain and discuss the measures that can be improved in combination with the work items related to the housekeeping department. 8. In the process of business training, interspersed with problems and weak links that are easy to appear in departments. The so-called practice makes true knowledge. Only by combining theory with practice can the significance of training be embodied. At the same time, it also reflects that the training time is not enough.