How to deal with the most troublesome 10 problem of the staff in the studio?

1. Answer: If the customer asks the price just after entering the door, at this time, the customer's desire to buy is not enough, and the price is difficult to satisfy the customer. Shops should take the initiative to tell the advantages and characteristics of the store and improve customers' desire to buy. If customers participate in the price discussion as early as possible, store employees can use some pictures. Never mind, the price must satisfy you. You can see if you like our photos first. If you don't like them, you won't take them even if they are cheap, will you? Store staff should learn to judge customers' spending power in communication and then design budgets for customers. For example, we can make several consumption plans according to the condom price asked by customers, so that customers can compare and find the condom price that suits them, which will make customers feel that the store is considering for them and make customers trust the store easily. A: Many customers like to show his professional knowledge in front of the store. He really wants you to know that he knows your products very well, even more professionally than you, showing that he is an expert. When you meet such a customer store, you must remember to praise his professional knowledge, even if what he said is wrong. Because this kind of expressive resistant customer just wants to gain respect from others, he wants to get your approval, and implies that he can't fool him or deceive him. Therefore, giving him proper praise and reaching a consensus with him can increase his self-confidence and increase his goodwill towards the store staff. So don't argue with this customer, let alone point out that what he said is not professional enough, otherwise he may turn around and leave. A: This is mainly because customers don't fully understand your company. The client doesn't believe in the shooting effect and quality you explained, and has always maintained a skeptical attitude. What you have to do at this time is to prove that what you said is convincing. The most common way for a photo studio now is to show the photos of guests who have made an appointment in advance to customers as proof, and also to let customers know the size and strength of your store. You can also tell him that all the packages during the promotion period can only enjoy this discount if they are fully booked. Sometimes customers will make some moaning resistance, always feel that they have spent money and always want to complain about something. If you meet such customers, don't pay attention to their resistance. For example, you just have to smile and say, Miss Li, when is it convenient for you to take pictures tomorrow? Eight or nine o'clock? Then you keep silent and wait for the customer to answer. A good shop assistant should have this keen observation or experience to analyze whether the customer's resistance is really complaining or moaning. Not every resistance raised by customers needs to be dealt with. A: Of course, the store can't easily agree to the requirement of taking photos first and then paying, otherwise it will easily lead to many contradictions later. Although the customer put forward the requirement of taking photos first and then paying, it shows that our store still has something to satisfy customers, so there is a great chance for customers to sign the bill. For such customers, the store may wish to tell customers that the samples were taken in the past, and photographers will shoot films with different feelings according to customers' personalities and preferences, so many customers' films have become later samples, so the samples we see now are actually only a part of them, which does not mean that these samples are fixed patterns and styles. After these explanations, if the customer doesn't trust to pay the money, he can pay part of the deposit first, and then pay the rest after the filming, which can also make the customer less worried. At the same time, you can also get various discounts by paying in full, and try to make customers pay in full. A: If the customer makes such a request, of course he can agree. At the same time, tell customers that we have other preferential activities now, which are different from the original preferential activities and have different pertinence. So you can let customers know first and compare which discount is the most cost-effective for them. At the same time, we can help customers put forward various reference schemes according to their preferences and requirements. A: This is the most common and headache problem in the photo studio. In the process of contact with you, such customers often show indifference and don't talk much, just sit there quietly and browse. What you need to do at this time is to find ways to make customers talk more and ask more questions to arouse their interest. When they are silent, it often means that you haven't mentioned their interest and purchase intention, so you should try to make them talk more and ask them more open-ended questions. You can guide them to talk about their views on the system or topics they are interested in. As long as you can guide them to talk more, you can transfer their attention and interest to you and your introduction. So we must learn to encourage this silent customer to talk more and ask their opinions and opinions. From their answers, you can easily find their needs and then find the starting point. A: Customers who can come to the store for consultation must be potential customers. But you can tell the customer that the discount is only for a few days. After this preferential period, the original price will be restored. If you make an appointment within this preferential period, you can sell it within one year. So as to dispel the hesitation of customers to book in advance, because once customers leave the store, they don't know which customer will be tomorrow, so they must seize every possible opportunity to place an order. With new customers, you will have the opportunity to cultivate new customers into old customers or loyal customers, laying the foundation for future customer referrals. A: You can tell customers that it doesn't matter how many clothes you wear, but the most important thing is the shooting effect and technology. If there are really few clothes, try to turn the customer's attention to the shooting technology. And many clothes are not good-looking, but the shooting effect is very good. This photographer will have a pair of good eyes. If customers have any clothes suitable for taking pictures, they can be advised to bring them so that photographers can see the shooting effect. Wearing your own clothes to take pictures is more real and natural, and I believe customers will not pursue it too much. A: In this case, first of all, we should respect customers' needs and don't force customers to spend too much, otherwise customers will not dare to enter the store in the future. But you can also let them know more about the price of a single shot and the price of a set, so that they can compare. Because making an album is much more cost-effective than making a single, and the single is not easy to save and fold, an album is different.