Work report of the main person in charge

Work report of the main person in charge (5 selected articles)

Time flies. Inadvertently, our work will come to an end. Looking back on the work during this period, we have achieved good results, and the debriefing report should keep pace with the time. So what problems should we pay attention to when writing a report? The following is my work report (5 selected articles) to the main person in charge. Welcome to read the collection.

Work report 1 Principal leaders and comrades:

As the person in charge of xx, I am mainly responsible for leading the team members to repair and maintain all kinds of machinery and equipment of the company. Since taking office, with the strong support of company leaders and colleagues at all levels, I have always adhered to the goal of improving my professional ability, persisted in studying hard and performing my duties conscientiously, and led my team members to successfully complete every mechanical maintenance work. Now I will report my performance.

I. Performing duties

(1) Persist in studying hard and thinking more, and constantly improve your theoretical quality and professional ability. Since I became the leader of the mechanical and electrical group, after many times of work practice, facing more complicated and difficult practical problems, I deeply feel that my ability needs to be further improved to keep up with the development of the new situation. To this end, I have always insisted on taking professional theoretical quality and practical ability as a basic work. Insist on applying what you have learned and combine theoretical knowledge with practical work, which is of great help to daily work.

(two) to lead the team members to do a good job in the daily management of water supply equipment maintenance. Daily maintenance of main water supply equipment ensures the normal operation of important equipment such as pumps, mixers, chlorinators and dosing pump, so that the water supply system can operate normally without interruption. On this basis, do a good job in daily inspection records and maintenance records to ensure that all problems are recorded and well documented, and form good work habits. And actively cooperate with the program control department to do a good job in troubleshooting related equipment and sporadic maintenance of other departments.

(3) Pay attention to production safety and eliminate potential safety hazards. The safe operation of water supply system plays an important role in safe production, so it is of great significance to strengthen the management of water supply equipment. Because some maintenance personnel don't know enough about the organization and performance of the equipment, they sometimes have some operational problems or security risks. Therefore, we must strengthen the investigation of water supply equipment, strengthen the supervision of water supply equipment, conduct regular inspections and hidden dangers investigation, follow the management system and operating procedures, eliminate unnecessary equipment failures, and confirm the safe and normal operation of water supply equipment.

(4) Pay attention to improving work style, and constantly improve team work efficiency. Insist on "being an honest person and doing things in a down-to-earth manner" to motivate yourself and conscientiously implement the work. As the person in charge, I pay close attention to the ideological work of the people in the group and keep abreast of their ideological trends, working conditions and technical level. I often give detailed business guidance to the people in the group, actively organize and coordinate the people in the group to complete the tasks entrusted by the leaders, ensure the efficient completion of all the work, and form a good working atmosphere.

Second, the main problems and improvement measures

Looking back on my performance since I took office, I think I have successfully completed the tasks of leadership delivery and departmental coordination. At the same time, there are many problems in practical work, and there is still a certain gap with an excellent electromechanical group leader:

(A) study hard enough, learning consciousness is not strong. Because I am usually busy with my own equipment maintenance work, I have less time to study theory and think about problems. Personally, I feel that my professional skills are not solid enough and need to be more closely combined with practical work.

(2) The style of work is not solid enough, and the degree of meticulous work needs to be improved. Although I have worked for many years and have a good understanding of the operation and maintenance of various equipment, my reflection on daily work and the meticulous degree of relevant records need to be further improved, and the work management of employees in the group needs to be further strengthened.

(3) Don't be strict with yourself. We have not done enough to understand things and solve problems from the overall situation and long-term development of the company. In management work, there are accommodating ideas, mostly discussing transactional work, and less considering problems from the overall situation.

Based on the above problems, in the next step, I will strengthen theoretical study and strive to improve professional quality; Strengthen the sense of responsibility and effectively improve work efficiency; Strengthen business guidance and continuously improve the quality of work, focusing on these three aspects. Please criticize and correct the above report.

Work report of the main person in charge. Leading comrades:

The year of 20xx is a year in which the fixed-line telecommunications market continues to be weak, the competition is increasingly fierce, the stock loss is intensified, and the business development is extremely difficult. Under the correct leadership of the municipal company, I led all the staff to work hard together with the members of the leadership team to complete the tasks assigned by my superiors. The following is my work report for the past year:

I. Main work done in the past year.

(1) Closely track the sales and revenue indicators to promote business development. Over the past year, I have led all employees to focus on business income, and at the same time, I have implemented and deepened the construction of marketing service channels, constantly improved the marketing level and ability of enterprises and promoted the development of major businesses. 20xx telecom business income was 266.5438 million yuan, which was 95.96 yuan, an increase of 1.77 million yuan or 7.27 million yuan over the previous year. Telephone main line 45 14, PHS 1322. The total number of telephone users in the county reached 569 10 (including PHS), including urban users 1 1672, rural telephones 40023 and PHS users 52 15. The main line penetration rate reached 14.23/100 people, 0.56 percentage points higher than that in 20xx. Data communication shows a good growth trend. There were 953 broadband users in the whole year, 454 more than 499 in the previous year, with an increase of 74.55. At the end of the period, the total number of broadband users reached 65,438+0,830. 7,047 caller ID cards were developed, with the number of users19,364 at the end of the caller ID period, and the county's caller ID penetration rate reached 37.46.

(two) close to customers, market segmentation, focus, multi-channel implementation of precision marketing. In the face of fierce competition in the telecom market, a group of people from my company and I have divided the market from the strategic height of competing for market share, identified the target, conscientiously played the three cards of all-staff marketing, channel marketing and joint marketing, and used various marketing channels to launch flexible and effective marketing measures in time, which broadened new ideas for business development. Its specific practices are as follows:

First, focus on the development of broadband "No.1 service", make full use of and tap the network advantage potential, and vigorously expand the county broadband market. First, according to different regions and different target user groups, we should give full play to the comprehensive advantages of telecom services and provide personalized services to meet the needs of customers at different levels. For example, for hotels, take advantage of the opportunity of Hengshan Yingbin Villa to apply for a "three-star" hotel, promote the cooperation mode of hotel broadband business, and sign a three-year agreement on broadband port service for 35 hotel rooms at one time; Launch corporate internet package portfolio for large enterprise customers; Carry out broadband bundled PHS package sales for public customers, and successfully develop 352 PHS users while developing broadband users; Broaden broadband marketing channels through buyout and underwriting agents. Last year, 40 households bought out the broadband business through computer agents, which accumulated some experience for broadband multi-channel marketing. The second is to effectively integrate human resources and cultivate telecom marketing fists. On the one hand, employees from marketing, operation and maintenance, channels and other departments are deployed to form a virtual team for broadband business marketing of large enterprise customers, and a series of services such as telemarketing and door-to-door marketing are implemented. Third, make good use of the opportunity of developing broadband business, make full use of the first batch of office automation pilots of county and municipal governments on July 1 this year, find out the current situation of government units in the county, take the initiative to lead marketers to make a special report on broadband Internet access to the leaders of county committees and county governments, and actively preach the advantages of telecommunications networks and services, especially after three months of negotiations and efforts, 36 units have been successfully developed to access the Internet. Finally, we successfully signed a two-year broadband Internet access agreement with Hengshan Education Bureau. In the first phase, 59 primary schools, middle schools directly under the county and 18 township middle schools and centers in the county were opened, with an annual income of 1 1.25 million yuan. The annual broadband business income of our branch was 6.5438+0.78 million yuan, an increase of more than 300,000 yuan over the previous year, and the revenue proportion increased from 6.45 in the previous year to 6.54.

The second is to create a "group alliance" brand, effectively expand the PHS user base and activate the increment. Facing the passive situation of PHS development in the first and second quarters, we, together with a group of people in the market, carefully identify the product positioning and carefully analyze the consumer demand. The marketing model of customer unit guarantee, prepaid telephone charges and residential telephone PHS bundled sales was adopted to develop 20xx PHS users. The current income was 1 1.94 million yuan, especially Hengshan Automobile Manufacturing Co., Ltd. spent 6,000 yuan on the original telephone charges.

Third, focus on the business of "public telephone supermarket" and open up mobile markets such as schools, Internet cafes and market towns. Earnestly organize marketing personnel to keep abreast of users' consumption trends, adjust business strategies, adopt three development modes: Internet bar, school bar and market town bar, and vigorously develop the public telephone supermarket business. The total number of IP public telephones is 1 15, and the end-of-term users are 24 1, with an average monthly income of 25,000 yuan, compared with130,000 yuan in the previous year.

The fourth is to lock in the development of county commercial stores and tap the market potential of "business telephone". In order to effectively cope with the competition in the store telephone market, tap the potential stock of fixed telephones in stores, cultivate and develop the facade telephone market in our county, organize the marketing department to revise the Huimin telephone marketing policy in time, launch a brand-new packaged store "Shangtong" telephone marketing plan, and develop 65 store telephones through package marketing of different channels, effectively expanding the development space of city telephones.

The fifth is to carry out combined marketing and cultivate the market through festivals. Taking advantage of holidays such as New Year's Day, Spring Festival, May Day and National Day, according to the different characteristics and development trends of major telecom services such as fixed line, broadband and PHS, we will organize marketing forces to plan and launch a series of thematic marketing activities in time to start the telecom business market. Since 20xx, due to high penetration rate, insufficient resource allocation and other factors, the pace of fixed telephone numbering in our county has slowed down for a time. In order to further start the fixed-line business market, adhere to the development policy of "early acceptance, early completion and early benefit", adopt the idea of piecemeal development for the lots where locomotive line projects have been completed or are being implemented, strive to develop users in place at one time and shorten the capital recovery period; In areas with many spare lines and large development space, efforts should be made to improve the installation rate.

Sixth, adapt to enterprise transformation, open up the value-added business market and cultivate new business growth points. In view of the slow growth of the company's rigid income this year, timely arrange CRBT, farmhouse music, life insiders and push-to-talk caller ID services as the breakthrough and entry point for the development of value-added services this year, and launch a combination package of newly installed telephone mainline, farmhouse music bundled for one year and push-to-talk caller ID service for 27 months in rural areas; In the county, a new combination package of residential telephone bundled with life insiders and push-to-talk caller ID service and group communication bundled with color ring back tone service were launched; A total of 1083 households were bundled to develop farmhouse music business, including 133 households with insiders and 262 households with color ring back tone business.

(3) Grasp the main thread of "labor competition" and promote development through competition. In the year of 20xx, four full-time business development labor competitions were organized, namely, "Telecom sends the truth, Li Jinghe celebrates the Spring Festival", "Join hands with telecommunications, the world is within reach", "Development Cup" and "Fighting Cup". In the third quarter, the "Development Cup" 100-day sprint business expansion labor competition was organized. In August and September, 723 PHS households, 630 mainlines and 24 broadband households were completed, which was 1.48 times of the total business development in the first seven months. Through the joint efforts of all the staff of the branch, the business income was 20 169000 yuan, which was fully completed.

(D) Grasp the key points of channel construction, optimize assessment, stimulate vitality and improve the effectiveness of channel operation. First, organize personnel to find out the effective resources of channels, sort out the basic data of channels, and standardize the daily marketing operation of each channel; Second, strictly implement the income service responsibility system, strengthen the comprehensive assessment of channel personnel, and closely link the indicators such as arrears, business turnover rate, business development, basic work, customer satisfaction rate, work error rate, income completion rate and targeted marketing effect with salary. Through effective rewards and punishments, we can really improve the enthusiasm of channel personnel and provide effective guarantee for the implementation of sub-customer budgets; The third is to strengthen the construction of urban public customer channels. In order to adapt to the market competition, the previous operation mode of "operation and maintenance integration" of urban public channels was adjusted, six community marketers were openly recruited to enrich the channel strength, and the marketing service mode of "1 1" was adopted; The fourth is to promote unified contracting in rural areas, straighten out powers and responsibilities, standardize management and implement indicators.

(5) Keep a close eye on service hotspots, break through difficulties and centralize control. Conscientiously implement the "first inquiry responsibility system", improve the customer complaint handling process, and fully implement the three-level customer return visit mechanism; Problems were found in the return visit and solved in time, which changed passivity into initiative and ensured the steady improvement of service quality.

(six) keep up with the market, service marketing, and strengthen support for engineering construction and maintenance. We closely focus on the market and serve the engineering construction and operation and maintenance support in marketing. In the whole year, 34 line projects and 6 equipment projects were completed, with a total investment of 8.3 million yuan, including 5.7 million yuan for line projects and 2.6 million yuan for equipment; Newly-added pipeline 17.809 hole km, trunk line 6562.24 line km, wiring 12775.78 line km, relay optical cable 198 core km and access optical cable 338.64 core km; All telecom broadband internet cafes in the county have been transformed into optical fiber access; And build three new modules: Old Guanqiao, Third Bridge and Cement Plant; New exchange subscriber line 2880 and digital relay line 360; Expansion switch subscriber port line 2576, digital trunk line 240; Expand AOSL broadband user port dedicated line 1440. At the end of the period, the installed capacity of telephone exchange was 65 180, and there were 2984 broadband user ports. Expand 2 PHS base stations, and finally the number of PHS base stations will reach 129; Effective project investment further optimizes network resources and lays a solid foundation for market expansion. While doing a good job in construction, we will focus on strengthening network maintenance and locomotive line rectification. There are no communication barriers during busy hours and no overtime network barriers throughout the year. Network maintenance supports a good development platform for market operation.

(seven) practice strict economy, advocate thrift, promote logistics reform, and create municipal civilized units. Over the past year, together with other leaders of the company, I have advocated frugality, reduced costs and expenses, and applied expenses to the forefront of marketing and operation and maintenance. In view of the confusion of electricity management in family buildings that has been plaguing enterprises, I made up my mind to use electricity separately and manage it centrally. In this way, the enterprise will save more than RMB 1 10,000 per year; Through the joint efforts of all staff, the branch was rated as a three-star civilized unit in the city.

(seven) to strengthen the awareness of diligence and integrity, adhere to honesty and self-discipline. By actively participating in the company's party group study, party member Democratic Life Meeting and "maintaining party member's advanced education" and other special educational activities, I strive to improve my political theory level; Since I took the leadership position, I have always been strict with myself with the words "honest and clean", never abusing power for personal gain, never greedy for ill-gotten gains, resolutely not taking what I shouldn't, and insisting on being open and aboveboard and distinguishing between public and private. Honesty and self-discipline, I pay attention to starting from small things, and truly achieve "self-respect, self-examination, self-alarm, self-motivation."

Second, the existing problems and future plans.

Looking back on my work in the past year, I can't do without the strong support of my comrades. I would like to express my heartfelt thanks here, but I also clearly realize that I still have some shortcomings. For example, the study and practice of knowledge such as political theory, telecommunications specialty and business management need to be strengthened, grass-roots work needs to be further deepened, working methods need to be further refined and improved, storage work has not made substantial progress, channel construction needs to be further deepened, and business development ideas need to be further liberated. I will pay full attention to and solve it in my future work and make greater efforts for the development of the enterprise.

Please comment on the above report and make valuable comments.

3 leaders, representatives and members of the main person in charge of the work report:

Hello everyone!

I am the general manager of xx, xxxx power supply company. Our company is affiliated to xx Electric Power Company, with two branches in Guixi and downtown. Entrusted by xx Electric Power Company, it manages three rural power supply limited liability companies in Yuehu District of guixi city and yujiang county County, and is responsible for industrial and agricultural production, daily electricity consumption of urban and rural residents and power supply tasks of xx section of Xia Ying electrified railway in xx province and xx section of Zhejiang-Jiangxi electrified railway. I am one of the important power supply enterprises in xx province.

According to the arrangement of the meeting, I made a work report since the company.

I strengthening and improving party building and team building

The company has always fully implemented the Scientific Outlook on Development, giving top priority to strengthening Party building and team building, vigorously building a clean culture, and enhancing execution and anti-corruption ability.

(1) Strengthen organizational construction and improve service capabilities.

Combined with the actual situation of the company, the company has formulated the evaluation criteria for the "Top Four" party organizations, promoted the creation and evaluation, and improved the service center capacity of grassroots party organizations. Actively promote the construction of learning-oriented party organizations and strengthen and improve the learning methods of the central group of party committees; To carry out "Reading Month" activities within the Party, party member should read at least 1 book every year, and leading cadres should read at least 2 books. Establish and implement the learning meeting system of grass-roots party branches and the annual lecture system of party member.

(2) Strengthen team building and enhance work vitality.

The company carries out the activities of striving for "Four Excellence" (excellent political quality, excellent job skills, excellent work performance and excellent public evaluation). Carry out the activities of "party member Responsibility Zone", "party member Pioneer Post" and "party member Belt Two", pay attention to and solve the hot and difficult issues that the workers and staff are concerned about, and constantly enhance party member's awareness of party spirit, responsibility, example and service. Strictly develop party member and strengthen ideological education of joining the Party. Hold professional training courses for secretaries and members of grass-roots party branches to improve the party spirit and professional level of party workers.

(3) Strengthen the building of a clean and honest party style and work style.

The company adheres to the principle of paying equal attention to education, system and supervision, actively promotes the construction of clean government culture and warning education activities, and actively carries out the "six ones" activities of clean government culture construction around the "into the team and into the staff" project. Strictly check the implementation of the "three majors and one big" system, enhance the awareness of managing enterprises according to law, and solidly carry out the "special treatment of outstanding problems in the field of engineering construction" activities. There were no cases of corruption and illegal crimes in the company throughout the year.

Two, unite and strive to improve the power supply service capacity.

The company sold 26,543.8+0.46 billion kWh of electricity, up 5.24% year-on-year, and completed 65,438+0.05.22% of the annual plan. The line loss rate was 4.39%, down 0.09 percentage points year on year; The qualified rate of comprehensive voltage is 99.364%, and the reliability of power supply is 99.807%. The tax is 35 1.8 million yuan. Up to 65438+February 3 1 day, it has been running safely for 2633 days continuously, achieving 400 days of safety and no accident record every year. The company was rated as "Top Ten Safety Units" by Central China Power Grid Corporation and "Advanced Safety Units" by Provincial Electric Power Company.

(1) In terms of power grid construction.

The company actively responded to the development strategy of "four majors and one innovation" put forward by the municipal government, and provided strong power support for the extraordinary development of xx city: completed the expansion of No.3 main transformer of 220kV Tongcheng substation, the transformation of supporting outgoing lines in the first phase of Guidian, the transformation of 1 10kV copper smelting line, and the relocation of lines around Guixi Smelter. The high-impedance project and low-voltage construction and reconstruction project of 500 kV switching station in 20xx provincial Games city network are progressing steadily. The preliminary design of three power transmission and transformation projects of 220kV Liuken, 1 10kV Guixi West,1/0kV Guixi Cold Water, Three Links and One Leveling are being carried out in an orderly manner.

In terms of quality service.

The company took the opportunity of "Agency Efficiency Year" to vigorously carry out the activities of "Satisfaction Project-Integrity Action" and "Celebrating the birthday of the motherland xx, showing the elegance of power supply service", and the quality service level was effectively improved. First, the promotion of pos machines to collect electricity charges; Develop 95598 hotline ivr automatic voice system, the number of seats accepted manually in the whole year is the fourth in the province, and the connection rate is the second in the province; A short message service platform was launched, with more than 24,000 registered users and more than 40,000 messages sent. Second, carefully organize and carry out a series of activities such as "three ones" experience for customers and "quality service into the community" to comprehensively enhance the company's good corporate image. The third is to improve the service level with the "year of agency efficiency" as the starting point. The company has made corresponding activity plans, hired professional ethics supervisors to organize unannounced visits, and irregularly checked the service attitude, work efficiency and work discipline of grass-roots units. Our company won the first place in the public service industry in the evaluation of "Agency Efficiency Year" in xx City.

(C) in the new rural construction work

The company strengthens the connection between the main power grid and rural power grid, and brings rural power into the company's "integration" pattern, unified management and coordinated development. First, ensure the stability of the rural power system and actively and steadily do a good job in the reform of the power supply system in Longhushan. The second is to strengthen the management of rural power safety production, improve the management standards of rural power safety in accordance with the requirements of "the same scale" as the main power grid, and comprehensively carry out the investigation and management of potential safety hazards in rural power grids. Third, strengthen the construction of rural power grid, complete the "xx" plan of rural power grid, complete the first, second and third batch of rural power grid reconstruction projects and expand domestic demand projects, with a total investment of 33 million yuan. The fourth is to strengthen the assessment of "voltage qualification rate and power supply reliability rate" and raise the target management of "two rates" to the level of the station. The fifth is to standardize the management of power outage maintenance of county companies, implement comprehensive power outage maintenance, and effectively improve the reliability of power supply in rural power grids. In 20xx, under the correct leadership of the municipal party committee and municipal government, with the help of government departments at all levels, our company will closely rely on the strength of all sectors of society, adhere to Scientific Outlook on Development, focus on the enterprise orientation of "building a good network, supplying good electricity, charging and providing good service", take service as the core value, further improve the power grid development level in xx area and the company's quality service level, and provide strong and stable power guarantee for the sound and rapid economic development of the whole city.

Work Report of Principal 4 Leaders and Judges:

Hello, everyone, I came to our company in August 20xx and started my drilling career.

I. Statement of work

Since I joined the work, I have performed well in any post, reflecting my excellent personal qualities. During my time as a team technician, the operation of the brake handle and the formulation of technical measures have been affirmed by the team leader and workers. In the short period of one year when I came to the publicity office, I often worked late into the night and enjoyed it. No matter from news writing to photography ability, it is changing with each passing day, which is obvious to all.

Second, there are several advantages.

First, a highly responsible sense of responsibility and a solid and serious work attitude. No matter what the leader gives me, I will be responsible to the end. Describe your job here.

Second, good organization and coordination ability. Plum blossom fragrance comes from bitter cold, which is not only a portrayal of my work attitude, but also a full accumulation of team work experience in hard work. At the same time, I am good at using various resources, coordinating operation and maintaining high efficiency. In dealing with people, I am easy-going, humble, enthusiastic and helpful, and try my best to help people around me, which has been affirmed by colleagues and friends around me.

Third, I am very familiar with the work of the group. I cooperated with the Youth League Committee to organize activities such as new employee youth report meeting, English style contest, golden key contest and so on. I am very familiar with the activities of the Youth League Committee.

Fourth, during the one-year publicity office, I have exercised my photography and writing skills, so that I can not only do, but also speak and fully express the work of the company's Youth League Committee. I am also a major participant in the company's cultural construction, and have produced the company's "Diamond" album, "Team Leader's Work Manual" and other important contents.

Third, imagine the future.

In my opinion, the main target of the Youth League Committee's work is the young cadres and workers of the company. What is needed most is innovation, ability and enthusiasm. This is a thriving group. It is necessary to fully mobilize the enthusiasm of the young members of the company to participate in the construction of the company and cultivate excellent reserve forces for the team of our party.

If I am the head of the Youth League Committee, I will certainly carry out various meaningful activities to unite young people and forge ahead. I believe that the young employees of the company will gather together and glow with new vitality.

If I am the head of the Youth League Committee, I will certainly broaden my horizons, continue to broaden our work, let the Youth League Committee be the pioneer, and let several Youth League Committees take the lead in the bureau, province and even the whole country, showing their swords everywhere and highlighting our company's brand.

If I am the head of the Youth League Committee, I will be conscientious, constantly improve my personal quality, work hard and achieve excellent personal skills as soon as possible.

Leaders and judges, I don't want to do too much embellishment with gorgeous words. I just hope that the leaders can trust my ability and achievements and give me a chance to display them. I will also try my best to repay the trust of the organization and comrades.

Work Report of Principal 5 Leaders and Comrades:

Hello, everyone, I have been working for three years in a blink of an eye. Looking back on this year's work, with the support and help of unit leaders and colleagues, and according to the overall requirements of the company, I treated all tasks with a positive attitude and completed the work well. Because it is in charge of the marketing department. Now I will make a brief report on this year's work.

Market public management: Facing the increasing market situation year by year, with the support of the correct leadership of the branch, we will subdivide the community according to local conditions, implement the policy of "one place, one push", provide on-site service, inquire about the actual usage of users' online and off-site networks, and fill in the usage information table in time, laying the foundation for the later statistics of grid areas. Through daily persistence and accumulation, the company's employees have made great progress in understanding the market environment and improving their personal business ability. The mass business is basically the same as the same period in the increasingly competitive environment. This is inseparable from the support and encouragement of leaders and the efforts and persistence of colleagues.

Implementation of the administrator responsibility system for user resource grid. The city took the lead in using handheld devices, and for three consecutive months, self-operated direct sales ranked in the forefront of the province. The use of handheld devices is the highlight of grid management and the starting point of implementing refined grid management. Holding hands is like a soldier with a steel gun. Handholding is a sharp weapon to contact users, and it is also a good platform for grid managers to carefully manage users. Handheld data is the display of management behavior and management level of power grid managers. From the perspective of departmental assessment grid, handheld data is a powerful assessment evidence.

The sharing of resources between the business hall and the first-line power grid realizes the strong business connection between the first-line and the business hall, and closely links the platform resources of the business hall with the real-time user information and dynamics of the first-line power grid, thus ensuring and supporting the growth of various packages in the market and the accurate handling of services.

Many trainings to improve the service standardization of business halls have changed the defects of inactive service attitude, irregular decoration and incomplete business knowledge before business halls, which has continuously improved the ability of salespeople, enriched their business knowledge and improved their service enthusiasm. Carry out marketing skills training for grid administrators, optimize and improve handheld applications, arrange and handle daily marketing, and actively strengthen the promotion of users' words and deeds.

In the three years of work, in the face of fierce market competition, I corrected my attitude and dared to show my sword. The market struggle has changed from an extensive and single road show when it first came to the user resource grid manager responsibility system. From the original extensive passive attack to the refined and targeted active attack, inviting active door-to-door service has increased the stickiness of users; Implement the grid administrator responsibility system and refine grid management; Adhere to the principle of contract fee distribution for more work, break the pot of rice, and effectively mobilize the enthusiasm of employees to generate income; Around the monthly business plan of the department, the linkage mechanism of grid field battle, unity and interaction with the staff on duty in the business hall and benefit sharing is realized. In the face of brutal market competition, the loss of market users has been further curbed and the market share has been effectively consolidated.

Looking back on the work in these three years, there are also many problems: the public is relatively lacking in relevant business knowledge and the understanding of various policies is not thorough and specific enough. Attitude towards daily work is not positive enough. In the past two years, I have learned a lot and felt a lot in getting along with my colleagues. Thanks to the company leaders and colleagues for their constant help and support. I also thank the leaders of the branches for their trust. Let me have a more stable and profound understanding of work and life.

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