Summary model of clean management

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Abstract of cleaner management model 1

Back then, I had worked in Hengjing Cleaning Engineering Co., Ltd. for 4 years, and worked in Lin Yin Property Hanjia Project for more than 3 years. First of all, I want to thank the leaders of Lin Yin Property and Hengjing Cleaning Company for their trust and concern. Han Jia's cleaning project gave me a platform to learn and show myself. I also thank all my colleagues for their support and cooperation, carrying forward the spirit of teamwork, persisting together and striving together. But there are always reasons why dreams can't be realized. 2__ The concept of knowledge management in cleaning industry was introduced and implemented in the first half of the year. One year has brought great changes to our cleaning department.

First, to achieve goals, priorities and implementation scenarios.

This year, in the process of implementing various work plans, the cleaning department managed the sanitary facilities in Han Jia's jurisdiction as a whole, which made Han Jia's overall environmental hygiene comfort reach the expected effect of our department and provided a good home environment for Han Jia's owners and visiting guests. The specific implementation of the clean-up work is as follows:

1. The total area of cobweb cleaning in the corridor on the top floor was completed 12 times;

2. Clean the air outlet of the basement public area 12 times;

3. Complete the cleaning of cobwebs on lampposts in public areas of parks 12 times;

4. Clean the envelope glass in the public area of the high-rise elevator for 6 times;

5. Complete the maintenance of stainless steel oil for passenger elevator 12 times;

6. Complete the overall cleaning and wiping of underground garage pipeline facilities for 6 times;

7. Complete the ground cleaning of underground garage for 4 times;

8. Clean the pipe trench of public facilities in the park 12 times;

9. After cleaning the park glass shed 12 times;

10. Clean the unit road mesa 12 times;

1 1. 547 sets of vacant houses were cleared twice;

12. The waterscape pool in the park was cleaned 52 times;

13. Finish cleaning the glass curtain wall of the sales center for 3 times;

Four sets of formwork houses in 14.D area were cleaned four times; 2 sets of formwork houses, 35 buildings, cleaned twice;

15 disinfection and deratization; According to the plan, through implementation. Since the implementation of this work, the scene of killing rats, mosquitoes and flies in the park has been in good condition, which has played a very good role in the sanitary situation of the park; 16. assist the outsourcing unit to clean the drainage ditch before the rainy season ends;

17. Finish the preliminary work of room sorting and cleaning.

Second, internal management work

In the second half of the year, my department combined with the actual work characteristics, focusing on the following aspects to improve:

1. Adjust the positions of the monitor and employees to improve the cleaning quality and reduce the complaint rate;

Based on the observation of daily work and the characteristics of cleaning work, we changed the existing two monitors, the domestic garbage collector and the first and second shifts of the monitors. The monitor can find different problems in different positions and improve the monitor's ability. Domestic waste collectors are collected by people with the same conditions in turn. The benefits of this change are as follows:

(1). arouse the work enthusiasm of the monitor, increase the frequency of inspection and cleaning, and improve the cleaning quality;

(2) Domestic garbage collection is a dirty and tiring job. The rotation levy can avoid the temporary absence of replacement caused by personal resignation, effectively stop the threat of employee turnover or salary increase, and can also train all-round workers to take over any post of resigned personnel.

(3) Reduce unnecessary rest time and enrich working hours;

2. Strengthen environmental sanitation management measures:

In order to continuously improve the quality of environmental sanitation, we focus on the following aspects in the quality management of cleaning services:

Third, training:

Due to the high mobility of cleaning staff, low threshold of cleaning work and uneven quality of cleaning staff, in order to improve the overall level of cleaning staff, we have done a lot of work in training management, and abnormally purchased the Extreme Edition of Correspondence Training Course of Cleaning Technology initiated by the National Cleaning Emergency Network, which has played an extremely great role in employee training. Abnormality is the training of employees' actual workflow, and we deeply feel its special significance. If a good cleaning company doesn't conduct training,

1. Etiquette and courtesy training for 4 years;

2. Quality education and training for 3 years;

3. Fire safety training for 2 years; 4. Working procedure training for 4 years;

5. Professional skills (pharmacy and professional tools) training for 4 years;

After training, employees have a new understanding of self-work. At the same time, after training, they got a good opportunity to study and exercise, understood their duties, mastered the basic knowledge of cleanliness, and improved their labor skills and work efficiency. In addition, after quality education and training, this year's cleaning staff worked in cleaning services, with a total of 8 people, and a total of 13 mobile phones, car cards and securities were picked up. The employees' spirit of finding money is well received by the owners. At the same time, it also won honor for the property and created a good and safe home environment for customers.

In short, as a service provider, the future competition will be the competition of details. Only by paying attention to detail service and working hard on every detail can we be in an advantageous position in the fierce modern market competition for a long time.

Four. Management of the company

As the head of Han Jia's environmental maintenance department, Zongheng Cleaning Company has 44 employees on site, 39 of whom are responsible for the daily environmental sanitation maintenance of nearly 250,000 square meters of Han Jia International, and the other 5 are responsible for the daily environmental sanitation maintenance of the sales center and four model rooms in Zone D. Over the past year, as managers, we have effectively managed the cleaning company in the following aspects:

1. Quality inspection and supervision; This year, while we were working, we carried out humanized management for cleaning staff, especially in terms of employee ethics. We try to remind everyone of this rule every day, and there are no major mistakes in the cleaning work of the company in Han Jia for one year.

2. Work effectiveness management; That is, the quality of work, operating procedures, emergency handling and the timely rate of cleaning work. For the above four aspects of work, our department will conduct regular and irregular inspections according to the requirements of the property, so as to handle problems in time, track them all the way and solve them before they are exposed. After the above management, in general, the cleaning service of the cleaning department basically meets the requirements of the management office this year, and the improvement of the work and business of the cleaning department has created good conditions for better providing services to customers.

Second, the shortcomings in the work, problems found and measures taken

This year, in the process of finishing all the work one after another, I also exposed some shortcomings:

1. The management level needs to be improved: lack of attention to advanced technical knowledge in the same industry; Lack of initiative in work and language organization ability;

2. The management and implementation of details are not in place: doing things without details; Lack of "giving inferences";

3. Lack of forward-looking awareness and poor research on cleaning work; The improvement of the forward-looking consciousness of cleaning is mainly to strengthen the management skills training of managers, strengthen their sense of responsibility, and make them study things thoroughly and carefully; 3. Procedural work is not lasting and needs to be strengthened; Poor continuity of program work: pay attention to thinking, strengthen the sense of responsibility, and strengthen the training of working procedures;

4. The management and control of consumables need to be further improved; Management and use of material consumption: this year, our department will stop anyone who violates this behavior in the use of materials; Employees should register the recipients, and explain the reasons when they exceed the normal recipients, so as to control the cost of cleaning consumables within a reasonable and effective use range.

20 14 is a year of refined management and steady development in our department. Opportunities and challenges coexist. How to explore, innovate and forge ahead, and how to reduce and reduce mistakes. According to the guiding ideology and development prospect of the management office, the following work improvement plans are formulated:

1. Ensure the cleaning service of 250,000 square meters, and complete the cleaning service of 6.5438+0.5 million square meters delivered by Schwab;

2. Open source and reduce expenditure, control internal friction, reduce cost and save energy;

3. Implement the theory of rapid clean management, introduce correspondence training courses on clean technology, and learn from all employees;

4. Strengthen management, refine working procedures, improve skills and improve work quality;

5. Strengthen the management level of managers. ;

6. Conscientiously implement the information in the Responsibility Letter;

7. Pay attention to the training and implementation of "personal behavior".

From the surface to the essence, we clearly realize that all the shortcomings in the past year are attributed to the management level of our managers. If this problem is not solved well, we can't have tomorrow and future.

We should use the information in the responsibility book to "implement, check and improve" our management and service work, so that all employees can really understand "how to do it?" How come? Pay attention to the cultivation of "personal behavior" and implement "personal behavior" as an important part of "quality service". We must pay attention to and attach importance to "personal behavior" from this height. At the same time, we should pay more attention to each of us "enterprising, conscious and active" and "starting from today"

The perfection and implementation of the above plan requires the joint efforts of all staff, the assistance and cooperation of other departments and the strong support of leaders. I hope that when I review my work on 20 14 next year, I will gain not only confidence and satisfaction, but also fruitful results! !

Looking back on my year's work, I feel that I am still competent according to my responsibilities. Although I have made some achievements, accumulated some experience and improved my management ability in the past year, I think there is still a big gap from the company's requirements. At the same time, there are still many things we need to think about, but we will find a new starting point after summing up. In the new year, we will continue to carry forward the team spirit and overcome all difficulties. Strengthen the study of ideas and professional knowledge, carry out training in an organized, planned and purposeful manner, continuously strengthen personal quality and ability, give full play to their own professional knowledge and skills, study management knowledge hard, and improve their own management level. Finally, we firmly believe that in the coming year, the cleaning department will do a good job in cleaning under the leadership of the property and the support of various departments, and will also show it to you with a brand-new attitude.

Summary of model articles on clean management II

I have been employed as the cleaning supervisor of the property department since May 18 this year. Responsibilities: Responsible for daily cleaning, regular disinfection and garbage removal of parks A, B and D, supervision and management, land reclamation and daily sanitation and cleaning services of property office areas and E, F and G received at the end of the year. The wide management scope and scattered personnel have brought great difficulties to the management work, but it has not changed my work enthusiasm, which is both a challenge and a rare opportunity to exercise. Next, I will report my work this year as follows:

First, land reclamation.

At the beginning of the work, the focus of the work was the land reclamation in the public areas organized by ABD. Due to the tight time and much maintenance work, it has brought great difficulties to land reclamation. Basically, during the whole period, land reclamation and large-scale maintenance work were carried out at the same time, which caused the secondary pollution and repeated cleaning of the completed land reclamation area. The reclaimed water system was not opened until the owner concentrated on it, which undoubtedly had a great impact on land reclamation. However, under the coordination of Manager Wang of the Property Department, after many communications, I contacted the general contractor to try my best to transport large pieces of construction waste away, and I arranged land reclamation personnel to remove a small amount of construction waste. In addition, I temporarily borrowed fire water for land reclamation through coordination. Daily on-site supervision and inspection, rectification and rework, and item-by-item inspection before the owner goes through the formalities of moving in ensure the smooth completion of land reclamation. Similarly, when EFG Group took over at the end of the year, it was freezing and couldn't use water most of the time. It overcame many difficulties and completed the land reclamation work.

Second, the daily cleaning work management

As grass-roots workers, outsourcing companies generally have problems such as older age, lower education level and high mobility. Because this project is a villa project, the working environment is only a park and a garage, the conditions are relatively bad, and the area under everyone's jurisdiction is also very heavy. In addition to regular in-depth corporate culture training on company background, management system and company leaders, property management companies also have cross-training and cycle training with cleaning company's own work system training. And in the cleaning company to carry out cleaning tools and cleaning skills training, regularly organize oral assessment one by one, to ensure that everyone improves as soon as possible. There are also cleaning staff who pay more attention to their rest and diet during their daily work, contact the engineering department to build a cleaning lounge in the garage, and distribute heatstroke prevention and cooling drugs during the high temperature in summer, so that everyone can work with peace of mind. Since 10, due to the indoor cleaning of the construction party, our property management department has deployed personnel to clean up the garbage after construction under the condition of insufficient personnel, and cleaned it up to 175 times in two months. During the maintenance period, the construction garbage in public areas was cleaned up more than 200 times, which ensured the sanitary requirements of indoor and public areas before the owner moved in after the construction.

At the same time, combined with the detailed rules of actual work, summarize and constantly modify various cleaning rules and regulations in daily work. It has successively updated the company's cleaning operation instructions, formulated and revised a series of management regulations, detailed rules and specific measures, so that the management division of labor is clear and the responsibility lies with people. According to the site, the post division of labor, work flow, responsibilities, safety operation norms, emergency plans and other information of cleaning personnel are drawn up. Similarly, in order to check the working conditions of employees at any time, the supervisor of the outsourcing company fills in the "Working Day Report" and the "Cleaning Patrol Checklist" that I fill out every day for double patrol inspection. I combine daily employee performance, problems found and rectification, communication and cooperation with other departments, and work log on a piece of paper, which reduces a lot of paperwork for me. I also communicate with the security supervisor, the supervisor and the greening supervisor, and supervise each other to make up for the fact that I am the only one in the cleaning department. Through records and lists, we can understand their work and quality scenes, so that we can have a good idea of them and keep them on file for future reference. Work closely with customer service department to handle two complaints about household cleaning problems and take corresponding measures in time to avoid the recurrence of the same problem. Communicate and cooperate with the staff of the sales office and the club to successfully complete the reception task of the superior leaders.

Third, regular disinfection work.

In the routine disinfection work, the company proposes to purchase drugs and equipment by itself, arrange personnel to collect information and consult professionals, and make a set of operating procedures and drug equipment list suitable for the current situation of the project to save costs, and cooperate with the mosquito killer installed in the garage and the weekly disinfection frequency to achieve the desired effect, and make written records on file. Gradually improved the environmental problem of mosquitoes in the park garage.

Fourth, garbage removal.

Since July 1, the garbage removal company has officially entered the market. In the early stage, it was mainly domestic garbage. With the increase of occupancy of owners and decoration households, the garage of each household has accumulated construction waste, so there is another garbage patrol in daily work. Make a good estimate and contact the wrecker to enter the site in time. Some decoration companies mix building materials with garbage dumps. In order to prevent accidental demolition, I designed a form, which was signed by the demolition personnel and the person in charge of the site for confirmation. At the same time, I also informed the front desk to contact the owner to ensure double insurance.

Looking back on the work in the past six months, with the help and care of the superior leaders, although some achievements have been made, the preliminary cleaning work of the park and clubhouse has been on the right track. However, there is still a necessary gap with the requirements of leaders at all levels of the company, and the management level and communication ability are still lacking. Sometimes things are not calm enough, and sometimes rushing for success will be counterproductive. These shortcomings require me to strengthen my study, guide my work with what I have learned, and strive to repay the trust of leaders with better results. In the new year, I will be more enthusiastic and enterprising, and strive to do the following:

1. Strengthen the study and improvement of business knowledge and corporate culture, innovate working methods and improve various management regulations. .

2. Strengthen communication with the supervisor of the outsourcing company, improve the cleaning service quality and work efficiency, and strengthen training in all aspects.

3. Gradually establish and improve the assessment management system of outsourcing companies according to company regulations, and improve the work efficiency of outsourcing companies.

Please supervise and correct the above report.

Summary of clean management model essay 3

It is a great honor to be a cleaner in _ _ unit. Cleaning is not worth mentioning in the eyes of many people. I thought so at first, but since I really came into contact with the actual work, it was not easy to find out. For cleaners, you must never be careless, such as corners, corners, windows and corners.

Creating a national health town is a major event in _ _ town (district). Over the past year, we have always tightened this string, never slackened off, put cleaning work first, and seriously served tourists, library readers, training class personnel, sports enthusiasts, office workers, bookstore visitors and so on. , and always maintained a good state in _ _ units.

During my work in _ _ unit, I got enthusiastic help from the leaders and colleagues of the unit, and I was able to report to the leaders in time when dealing with major events and take prompt measures to remedy them. Small things can be solved by yourself and colleagues. At the same time, some shortcomings are exposed in the usual work, such as being relatively lax in their own requirements and not paying enough attention to some details, which need to be improved in the future work. Next year, I will continue to study, master more skills, improve my professional level, and devote more time and enthusiasm to complete the cleaning work within the _ _ unit.

Brief model essay on cleaning management 4

Looking back on the past 20 years, "_ _" has completed various tasks with high fighting spirit and indomitable spirit in dealing with many difficulties, and has written a brilliant chapter in the company's development. While seeing the achievements, we should also see the gap between our company's problems and other peers. Take our cleaning as an example. During this year, we mainly did the following work:

First, do a good job in the overall quality construction of the cleaning team, strengthen the ideological education of employees, and let every employee realize that "the cleaning team is my home", "we are all a whole" and "the honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to employees' service consciousness, establish the concepts of "the owner is supreme, the service is the first" and "the tenant is God", so that every employee can put himself in the guest's shoes in the service-"think what the guest thinks and worry about what the guest is worried about", so that the guest can be satisfied before opening his mouth and feel the warmth of home deeply. At the same time, we also pay attention to learning some professional skills and knowledge, because only through continuous learning and enterprising can we develop.

Second, further improve the rules and regulations of the cleaning team. Strictly regulate the daily work and code of conduct of each employee with relevant regulations, so that each employee can realize his own shortcomings and make progress in seeking improvement.

Third, launch a "personalized service" plan. Since the implementation of "personalized service", as of February 5th, 65438, the cleaning team has carried out personalized services of different natures for 37 times, and charged a service fee of 7320 yuan, excluding 1F Agricultural Bank, 7F PICC, 1 165438 Konka Company and 6F Changjiang Company every month. Because the introduction of the service has further narrowed the distance between tenants and us, it has been praised by tenants many times at the tenant meeting.

4. Cooperate with the company to complete the service work of various large-scale cultural activities. This year, the cleaning team participated in the reception of "Invest in Industry and Meet Wolong" held on May 30, the opera music evening of "I want to sing a big drama in Jingzhou and set up a stage in the investment square" held on June 4, and the reception of "Dear, thank you-family appreciation". From August 3 1 day to September 1 day, you participated in the property management publicity and exhibition activities in Salonda Plaza, and cleaned the venue of the large-scale "Full Moon Tonight, Moving Feelings" parties held by mobile companies in September1day and June 12.

Five, gradually standardize the storage management of cleaning products, pay close attention to energy saving and consumption reduction. In response to the company's call for energy saving and consumption reduction, the cleaning team took measures according to its own actual situation, and frequently inspected and cleaned all equipment in daily work, reducing the number of maintenance times caused by inadequate equipment maintenance; Dust the floor mats, and clean them locally in time when encountering stains, so as to reduce the overall cleaning times and prolong the service life of the floor mats. Every cleaner should turn off the lights when people are walking, turn off the tap in time when water is not used, start with small things and save money for the company as much as possible.

Six, pay attention to the prevention of safety accidents and awareness training. Under the organization of the Administration Department, the fire safety knowledge was trained and assessed, and the correct use of various electrical appliances was explained under the guidance of the maintenance team, which further improved the awareness of danger prevention of each employee.

Seven, standardized management of engineering decoration health. In order to make every customer have a good working environment, the cleaning team has supervised and supervised the on-site hygiene of each decoration team. When decorating, ensure that the empty floor does not pollute other floors, and that industrial garbage is cleaned up at any time without scribbling.

Eight, in conjunction with the real estate management department to complete the evaluation of the provincial excellent standard test demonstration building. In order to better meet the inspection of the provincial property management department, Clean and Beautiful Cleaning Company has carefully cleaned and maintained the external wall and glass curtain wall, fire hydrant box, ceiling lamp, air conditioner inlet and outlet and other parts of the building. Ensure that there are no cobwebs, mosquitoes, flies, metal equipment, dirt and garbage on the leaves of bonsai, and then sort out the records of each post to make up for the shortcomings.

9. Looking back on our work practice in the past year, we have improved in all aspects compared with the previous year. However, it is particularly important to speed up the development and growth of enterprises in order to cope with the continuous improvement of social requirements for our professional skills. We still have many shortcomings, mainly in the following aspects:

1, the mastery of professional skills is not comprehensive enough. With the emergence of high-tech materials, we can't completely clean the methods of cleaning knowledge, leaving hidden dangers for possible mistakes in future work. We will continue to learn in our future work and strive to enrich our knowledge, paving the way for the smooth development of our future work.

2. All kinds of records are irregular and incomplete. In this inspection of the provincial property management department, it is revealed that our records of various systems are not professional and perfect, there is no professional record form, and the records are not neat and beautiful.

In view of the above shortcomings, the cleaning team will focus on the study of professional skills and knowledge in the coming year, strengthen the service standards of all employees, make our "personalized service" develop outward better, meet the different needs of all walks of life, and repay the company's training with a cleaning team with strong professional performance and warm and thoughtful service, so that our big family will continue to prosper and grow.

Summary of clean management model essay 5

I am honored to be a cleaner in Yinxingyuan Community. This job is hard for me. From the first day, I treated this job with a rigorous attitude.

Cleaning is not worth mentioning in the eyes of many people. I thought so, too, but since I really came into contact with the actual work, I found it not easy. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination.

In Yinxingyuan community, I try my best to serve sincerely. (Corridor cleaning) Thanks to hard work, the achievements are obvious to all, and it has been affirmed and recognized by leaders and community owners.

During my tenure in Yinxing Community, my every step of progress has been warmly helped by company leaders and colleagues, and has also been understood and supported by most owners and tenants. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management personnel. The purpose of this summary is by no means to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience and learn lessons.

At this stage, on the one hand, we should grasp the basic situation of the community as soon as possible, on the other hand, we should ensure the normal work of the community. Due to the short handover time, many things can only be learned by doing. During this period, the daily work of cleaning mainly depends on the effective command of company leaders and the high consciousness of management personnel. During this period, the work was able to report to the leader in dealing with major events and taking measures quickly, without serious mistakes, but there were still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, without serious consequences.

These seven months' work has also exposed some of my own problems, such as being relatively lenient with myself.

Some details are not enough and need to be improved in the future work. At the same time, I hope to have the opportunity to learn more skills in more mature communities and improve my professional level. Determined to put more time and enthusiasm into the post, complete all the work assigned by the company, and live up to the expectations of the company leaders.

The responsibility to understand oneself; Forge ahead in grass-roots construction, play an exemplary role in work and set an example for the broad masses of workers. At the same time, we should seriously study relevant business knowledge and constantly improve our theoretical level and comprehensive quality. In the work, around the center of the company, control the relevant standards, strict with yourself, and better complete various tasks.

Style, can abide by the rules and discipline, unite with colleagues, seek truth from facts, optimistic, always adhere to a rigorous and serious work attitude and meticulous work style, hard work. Carry forward the fine tradition of hard work and helpfulness in life, always be honest, diligent, hard and simple, always bear in mind party member's duties and obligations, be strict with yourself and always play an exemplary role. Direction of future efforts: With the implementation of _ _ _ _, we can expect that our work will be more arduous, the requirements will be higher, and the knowledge we need to master will be higher and wider. To this end, I will work harder, study harder, and strive to improve my cultural quality and various work skills, and make due contributions to _ _ _.

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