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Please try the following methods.

① It is suggested that you use a laptop or other mobile phone to try to access the Internet through a router, or you can try to access the Internet normally by changing a routing device. Your router may have set access rights or network restrictions.

② If you can use other devices and other routers, but this router can't connect, you can go to Settings > General > Restore Factory Settings-Restore all settings. Just try it. If you still can't get online, please send it to the after-sales service center for processing.

(3) If the route you use does not have a password set in advance, you can connect normally. Later, after being encrypted by others, your mobile phone still shows the connection status, but you can't surf the Internet at this time. Before connecting, you need to click forget the network, and then you will be prompted to enter the password set by others.

If you have any questions, please feel free to consult us. Thank you very much for your support of our vivo. I wish you a happy life!