What are the regulations of Eastern Airlines on hand luggage? Australian route

Eastern Airlines Baggage Service Guide

How much luggage can I carry for free?

China Eastern Airlines allows each passenger to carry a certain amount of luggage free of charge, including checked luggage and hand luggage. The free baggage allowance is determined according to the flight route and the level of the purchased ticket. For more information, please refer to the Notes for Passengers of China Eastern Airlines or consult China Eastern Airlines service hotline 95530.

What should I do if my luggage is overweight or I want to carry special luggage?

If your luggage exceeds the free baggage allowance or belongs to large vulnerable items, such as bicycles, surfboards, skis, sledges and large musical instruments, soft boxes for clothes hanging, etc. Or the goods you checked are light bubbles, you need to pay extra and deal with them when you check in. For details, please contact China Eastern Airlines service hotline 95530.

What luggage can I take?

The number of carry-on luggage and articles should comply with the relevant regulations of the airline. For details, please refer to the passenger notice of China Eastern Airlines.

Can I bring small animals aboard?

At present, China Eastern Airlines only allows blind passengers to take guide dogs on board, and other animals are not allowed to be brought into the cabin, but those who meet the requirements can check in. Transportation of small animals must be applied to the ticket office of China Eastern Airlines in advance. If you want more information, please contact the service hotline of China Eastern Airlines at 95530.

What items are not allowed to be checked as baggage?

Please refer to the passenger information of China Eastern Airlines.

What items are not allowed on the plane?

Please check your luggage before going to the airport;

Make sure your luggage is packed by yourself;

You know everything in the luggage;

I've never left your supervision since I packed my luggage. China's "Civil Aviation Law" stipulates that passengers are prohibited from carrying prohibited items stipulated by laws and administrative regulations on civil aircraft, from consigning dangerous goods in the name of non-dangerous goods, and from carrying dangerous goods on civil aircraft.

For details, please visit the website of Civil Aviation Administration of China (www.caac.gov.cn). If you take an international or regional flight, you need to bring some items into and out of the country. For related matters, please refer to the websites of the Ministry of Foreign Affairs (www.fmprc.gov.cn/chn), the General Administration of Customs of China (www.aqsiq.gov.cn) and the General Administration of Quality Supervision, Inspection and Quarantine (www.aqsiq.gov.cn).

How to mark luggage?

In order to avoid confusion between your luggage and other luggage, you can use eye-catching self-adhesive stickers, brightly colored luggage belt and other methods to distinguish your luggage from other luggage. You can also hang or label each piece of luggage in a conspicuous position, and write your name and common contact number. You can ask the staff for the luggage tag free of charge at the check-in counter. Before each trip, please empty all the luggage labels used in the previous trip to avoid your luggage being transported to other places by mistake.

When is the deadline for checking baggage?

Please pay attention to the check-in deadline at the local airport. For details, please contact China Eastern Airlines service hotline 95530.

safety-check

According to international practice, for security reasons, you should accept any security check required or required by government officials, airport staff, other carriers or us. We are not responsible for any personal injury, loss or damage caused by this inspection, unless such injury, damage or loss is caused by our fault.

Since June 5438+1 October1day, 2003, the Transportation Security Administration (TSA) of the United States has inspected passengers' checked baggage at airports all over the United States, especially for passengers leaving the United States. Passengers traveling to and through the United States should pay special attention to the following matters:

Due to the need of baggage safety inspection, the US Federal Transportation Safety Administration will break the lock on the luggage, so the US Federal Transportation Safety Administration advises passengers not to lock the luggage to facilitate the safety inspection and prevent the luggage from being damaged. You can use a special lock that only you and the TSA staff can open.

The transportation safety administration of the United States federal government is not responsible for the damage or theft of luggage. If passengers have complaints, they can contact the Federal Transportation Safety Administration.

What should I do if my luggage is lost?

Once you find that your luggage is lost, please inform the staff at the airline baggage inquiry counter immediately. If you don't report the loss of your luggage in time, it will make the process of finding your luggage more complicated, and then you need to provide relevant proof that your luggage has been lost.

What should I do if my luggage is damaged or the contents are short?

If you find that your luggage is damaged or lost, please inform the staff at the baggage inquiry counter of the carrier airline immediately.

Who should I contact if I leave my belongings in the cabin?

You can contact the baggage inquiry department of the carrier airline or the ground agent, or directly contact the staff at the baggage service counter of China Eastern Airlines in the arrival hall of the airport.

What if my luggage is late?

If your baggage arrives late, please check in at China Eastern Airlines or its agent baggage service counter located in the arrival hall of the airport. When the luggage arrives later, we will send someone to deliver it to your registered address.

Lost or lost luggage is not declared on the spot, can it be declared afterwards?

If you receive the checked baggage without any objection, it constitutes the preliminary evidence that the checked baggage has been delivered in good condition and conforms to the transport certificate. If it is declared afterwards, the evidence that can prove that the damage occurred in the storage process of the relevant airline must be submitted to the baggage inquiry department in writing within the prescribed time limit.

If the checked baggage is lost, it shall, at the latest, raise an objection to the carrier airline in writing within seven days from the date of receiving the checked baggage;

If the loss is caused by the delay of the checked baggage, it shall be submitted to the carrier airline within 2 1 day at the latest from the delivery date of the checked baggage;

If the checked baggage is delayed, it shall apply to the carrier airline for compensation within 2 1 day at the latest from the delivery date of the checked baggage.

If the notice is sent by letter, fax or e-mail, the postmark or the automatically displayed date of receipt shall be the date to determine the deadline.

How will China Eastern Airlines compensate for my lost or lost luggage?

According to the luggage transportation regulations, we are limited in liability for the loss, delay or damage of passengers' luggage. Unless you go through the formalities of baggage transportation with declared value in advance and pay extra fees, we will compensate you according to the declared price. However, some specific items specified in the Civil Aviation Luggage Transportation Regulations cannot be used for baggage transportation with declared value.

Basis for baggage compensation on domestic routes: Civil Aviation Law of People's Republic of China (PRC), OrderNo. 164 of the General Administration of Civil Aviation of China, Provisions on Limitation of Liability of Domestic Air Carriers.

Basis for baggage compensation on international routes: Civil Aviation Law of People's Republic of China (PRC), Montreal International Convention and Warsaw Treaty.

What should I do if my valuables are lost in my luggage?

According to the regulations of civil aviation baggage transportation, valuables are not allowed to be checked. Therefore, we pay attention to your valuables, including keys, artworks, photographic equipment, currency, jewelry, precious metals, silverware, drugs, dangerous goods, commodities, irregular objects, commercial bills, securities or other valuables, business documents, passports and other identification documents, or lost or samples. Please carry valuables with you according to the requirements of non-checked baggage.

Checked baggage disclaimer?

For your checked baggage, we and the ground agency will do our best to properly handle it, but there are still some uncontrollable factors that cause your luggage to be damaged and worn. Please understand that the carrier airline is not responsible for the following uncontrollable minor injuries and losses caused by the luggage itself.

Slight damage to suitcase:

& gt luggage handle and lock

& gt depression of trunk skeleton and shell.

& gt suitcase zipper and belt

& gt scratches and abrasions on the trunk

& gt luggage rollers and edges

& gt luggage is contaminated by hidden items.

The reason for the luggage itself:

& gt Overweight luggage that is too large or cannot be carried in the suitcase itself.

& gt The items in the checked baggage are damaged due to improper packaging.

& gt There are fragile items in the luggage.

& gt Luggage contains valuables, important personal belongings or perishable items.