10 a good way for customers to leave contact information.

Xiaoqing, with a note in her hand, chased the customer and said, "Sir, please leave your phone number. I will definitely let you know as soon as we have preferential activities. "

When the customer walked to the door of the store, he said, "You don't need to call me. I'll think about it first. When I think about it, I will come directly. " Liu Xiaoqing finally failed to leave the customer's phone number, so he returned to the exhibition hall in frustration, which is too common in specialty stores.

What if the customer doesn't want to leave his phone number?

1. Why don't customers want to leave their phone numbers?

After customers leave the store, the only way for sales consultants to keep in touch with them is by telephone, but many customers are reluctant to leave their mobile phone numbers. Why? We have summarized it for six main reasons.

1. Afraid of being harassed by insurance companies, telecom companies or other companies that send spam messages. I'm afraid that the store sales consultants will call or send text messages like them, which will affect my normal life.

2. I am afraid of losing the initiative. I am worried that after giving the telephone number of the sales consultant, I may receive a sales call from the sales consultant at any time, disrupting your decision-making rhythm and thus losing the initiative.

3, afraid of revealing personal information, telephone number is also a part of personal information, afraid of revealing to others, bringing inconvenience to your work and life.

4. I am afraid of receiving calls at inconvenient times, such as receiving calls from sales consultants during meetings, breaks or other inconvenient time periods, which will cause inconvenience to myself.

5. Without justifiable reasons, the sales consultant's actions, timing and words are blunt when asking for the phone number, and there is no justifiable reason.

6. The customer doesn't really intend to buy a customer, just to see, not a potential customer who really intends to buy, or a disguised investigator of a competitor, afraid of revealing his identity, so he doesn't want to leave his phone number.

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Second, 10 tips for leaving a customer's phone number

Sales are not tracked and eventually empty.

This is the basic sales knowledge that every sales consultant knows.

The premise of tracking is to leave the customer's phone number as much as possible.

To sum up, there are the following methods 10:

1. Just sit down and negotiate.

Physiologically, the part that accounts for a large proportion of the human body is the buttocks. Most people have a kind of inertia. Once they sit down, they don't want to stand up again soon if there is no emergency. So after the product introduction, as soon as we sit down, the sales consultant will take out the telephone directory for the customer to fill in. There must be a long list of phone numbers left by customers in the phone book. If customers see the phone numbers left by others, they will be given two psychological hints. First, all other customers have left their phone numbers. It seems that I should leave them, too, otherwise it would be inappropriate. This is the herd mentality at work. The second is to fill in the phone number as soon as you sit down and give him a feeling. If you don't fill in the phone number, you won't have a chance to negotiate. In order to get the opportunity to negotiate with the sales consultant, you can only leave your own phone number.

2. When the customer makes a promise, ask for it from the customer.

When the customer makes a purchase commitment to the sales consultant in order to find out the preferential price information, the sales consultant should pretend to be suspicious, for example, "Can you really make a decision today?" In order to prove that what you say counts, the customer will answer positively. At this point, the sales consultant can say, "Since you are so sure, please leave a phone number first, and I will confirm whether the phone number is true or not. If the phone number is not true, then you must be lying to me. " Positive methods are usually very effective.

3. When customers ask about preferential activities, they are required to provide preferential activities.

When the customer asks if there is a preferential price policy, the sales consultant can pretend that there are fewer discounts now, and it may take some time before there is one. If there is, he must inform the customer immediately, so that he can directly ask the customer for the phone number so that the notice can be in place in time.

4. When you experience the product, you should

Before experiencing the product, take out the experience product registration form and let the customer fill in the personal ID number and personal phone number. If not, inform the customer that it is impossible to experience the product. This is the company's management regulations. Only by filling in the telephone number can customers get the opportunity to experience the product.

5. Ask clearly when making friends.

When chatting with customers, I found that I was a fellow villager or had some common preferences, so I directly said to the customers, "So we are still fellow villagers. When the fellow villagers see the fellow villagers, they will contact more in the future, leave a phone call to each other and keep in touch in the future. " Then take out your mobile phone, make an action of inputting the phone number, and let the customer tell you the phone number. If you find that you have a common hobby, such as photography lovers, immediately say, "Oh, so you like photography, so do I, and I am also a member of the Photography Association. We often engage in nude photography. Leave your phone number. I will definitely invite you to participate in the next activities of the association. Quite fun. " It is also to take out your mobile phone and enter the phone number, or you can ask the customer to say the phone number in a proper way.

6. Ask for price concessions.

When the price is negotiated to a certain extent, if the customer asks the sales consultant to apply to the manager, the sales consultant can play a trick and say to the customer, "Sir, if I go to the manager to apply for price concessions, you must provide your real phone number. When I go to the manager, the assistant manager will send a text message to your mobile phone for your confirmation. He won't agree if he doesn't receive your confirmation message. " At this time, the customer can only provide the real phone number, and the sales consultant immediately enters the mobile phone number into his mobile phone in front of the customer and dials again to confirm.

7. Ask for a business card again.

When the customer first enters the store, the sales consultant has generally given his business card to the customer, but in the process of walking around the exhibition hall, the customer is likely to lose the business card of the sales consultant, whether it is lost or not. If the sales consultant forgets to ask the phone number when the customer sits down, he will take out another business card in time and hand it to the customer. If the customer already has the business card of the sales consultant, he will say no, he already has it. The sales consultant should say immediately, "but I don't have your phone number yet." Leave one. " When a sales consultant voluntarily submits a business card to a customer, even if the customer refuses to accept the business card, he will have a psychological pressure to get benefits and give back, so he may give his phone number at the request of the sales consultant.

8. Tell customers to ask for it when they have a chance to win the prize.

After introducing the products to customers, inform customers that the store is holding a prize draw. The basis of the lucky draw is to put the small ticket with the customer's real phone number and name in the lucky draw box for the lucky draw, so take out the small ticket for the customer to fill in. When the customer fills in the form, the sales consultant will call the customer to confirm that the phone number is true and valid. In order to win the lucky draw, customers will also provide their real personal phone numbers.

The most feared thing in sales is that there is no way, and the accumulation of sales experience is particularly important. In order to exchange these few experiences, make more sales friends, get to know people from all walks of life, and expand their contacts, Penguin Group is established just to share experiences and learn from each other, and put an end to advertisements for any commercial purpose. There are sales materials to share in the group, and everyone will be organized to discuss cases and study together in the evening. The problem encountered in the work is often that there is nowhere to talk about it, and everyone collects firewood with a high flame. If there is a problem in the group, you can ask it for everyone to have a look and analyze the problem. Don't brush the advertisement, it's troublesome to kick it out. If you are willing to exchange learning and expand your contacts, you can join our group? Penguin group number: 288399 104 group entry code (verification code): rabbit early.

9. When you receive gifts, ask them.

Specialty stores can engage in some courtesy activities. When a customer receives a gift, he needs to fill in a customer information registration form first, and then distribute the gift to the customer. This method can also get the phone number of the customer.

10. Fujian left the store, pestering and beating, asking for it.

If all the nine methods mentioned above fail, the customer is preparing to get up and leave the store. It is too late, but don't give up. Just like Liu Xiaoqing at the beginning of this article, he can chase customers with a note and say, "Please leave your phone number, sir. As soon as we have any preferential activities, I will definitely let you know. You can rest assured,

I won't bother you when you are resting, and I won't call you for no reason. If you don't give me your phone number, our company will think that I didn't receive you well and my service work was not done well. I will be fined by the company, 50 yuan. Please leave your phone number, sir. Look, I followed you to the roadside. What would you think if I were your employee and served your customers so attentively? We are in store sales, which is not easy. Leave your phone number. "When the sales consultant said this, he should send the customer away, not only to the door of the exhibition hall, but also to the side of the road. The customer left his phone number as soon as he let go.

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