Traditional Culture Encyclopedia - Photography major - Quotation of sales skills and vocabulary
Quotation of sales skills and vocabulary
2. The more knowledge you have, the more intimate topics you can find with your customers.
Selling yourself is more important than selling products.
4. Persuasion is the transmission of confidence and the transfer of emotions.
5. What is business? Doing business means making friends. The more friends, the better performance.
6. What customers buy is always an emotion and an atmosphere.
7. Selling is selling emotions.
8. It is better to sell yourself than to sell products.
9. The success or failure of promotion is directly proportional to the preparation in advance.
10. Collect relevant industry information anytime and anywhere.
1 1. Know everything about your industry.
12. Buying attitude of key customers.
13. Knowing more about one kind of knowledge that customers like will give them more chances of success.
14. What you want depends on what you have paid.
15. What the hell are you selling?
16. Only when customers really like you and trust you will they start to choose your products.
17. You must know what customers really want.
18. Be sure to know the features of your products.
19. Understand the customer's problems and needs, and then introduce your products.
20. 100% believe in the products you promote.
2 1. Customers buy not only products, but also your service spirit and attitude.
22. If the customer can meet you at home, it's half the battle.
You should tell the customer everything you need to know.
24. Always sit on the customer's left.
25. Successful salespeople have excellent listening skills.
26. Always start with a compliment.
27. Simulate each other's cooperation in language, speed, body and movement.
28. Practice smiling in front of the mirror five minutes before meeting customers.
29. In the process of sales promotion, the most important thing is to build trust.
30. The highest point of sales is that the products are not exposed.
3 1. Your nervousness will affect your customers.
32. Your confidence will also affect your customers.
33. Sales is to help customers solve problems.
34. Improve your sales skills every day.
Selling products in the right way is the guarantee of improving the company's performance.
36. If you want to sell, you must sell the results, not all of them; If you want to tell, you have to tell stories, not theories.
37. Ask customers to help you write customer witness, and provide customer witness, preferably celebrity witness.
38. Always smile.
39. Every customer wants to be respected and affirmed.
40. Service is better than sales.
4 1. Keep selling, selling and selling.
42. Review and sort out the names and contents of every customer you talk to every day.
43. Insufficient remuneration means insufficient capacity.
44. Keep in touch with customers on a regular basis.
45. Turn your back on the customer, 100% respect the customer.
We should constantly think of new ways to attract more customers.
47. The key to improving performance is to set a quantitative limit on the degree of completion every day.
48. If you want to surpass anyone, you should work four times harder than him.
49. As long as everything is serious, your grades will get better.
50. Too many objections from customers can only show that they don't trust you and don't like you.
5 1. I always pay attention to the customer's needs and his problems.
52. The ultimate goal of service is to satisfy and be loyal to customers.
53. My savings are increasing, and success is really a very easy thing.
I keep introducing the latest and best products to customers.
55. Have a sense of working 24 hours a day, seven days a week.
56. A person is successful because he has a large number of service teams. If he wants to succeed, he must serve more people.
57. Customers still need to provide information when they don't buy products.
58. Any service needs a lot of promotion and marketing.
59. The customer buys your product because he likes you.
I love my products.
6 1. Always thank customers, because customers make you successful.
62. Be sure to work harder than your competitors.
63. Every successful person is a top salesman with extraordinary persuasiveness.
64. I believe I will succeed.
65. I continue to provide value-for-money services.
66. Every customer likes to buy my products.
67. All customers keep recommending customers to buy my products.
68. I constantly sell products to a large number of customers every day.
69. Every customer likes what I sold him.
70. Do not only after-sales service, but also pre-sales service.
7 1. All customers can't wait to buy my products, and every customer likes me very much.
72. I have a large number of potential customers who want to get to know me every day.
73. My service is always the best in the same industry.
74. Words and deeds are the guarantee of others' confidence.
75. Performance continues to improve and income continues to double.
76. The highest position of the service team is that customers constantly take the initiative to recommend.
77. I publicize my products to customers in need in large quantities every day.
1. Terms of sale when customers complain:
You should lead the customer aside first, listen carefully to the customer's opinions and record them. If the problem is serious, please ask the supervisor to explain. Yes, I know what you mean. I'll report your suggestion to the store manager and improve it as soon as possible, or you can tell the store manager directly? .
1. When customers complain that they can't buy the cosmetics they need:
Apologize to customers and give suggestions. What's its language? Sorry, it's just out of stock right now. Shall I ask the beautician to give you a new suggestion? ? Or? Would you like to leave your phone number and name? I'll let you know as soon as the new goods arrive ?
2. I don't know how to answer the customer's inquiry, or I'm not sure about the answer:
Never answer? Don't you know? Just answer? Excuse me, please wait a moment. I'll ask the store manager (or other experienced supervisors and beauty instructors) to explain it to you.
4. When the customer asks about the efficacy and authenticity of the product:
Tell customers with a positive attitude? It must be genuine. It sells well. If you are not satisfied, welcome to return or exchange. Just a moment, please. Shall I ask the beautician to explain the usage and problems to you again?
3. When the customer requests to package the purchased cosmetics:
Smile and tell the customer:? Ok, please go to the front desk (gesturing at the same time, palms up) and someone will help you pack. ?
4. When customers ask about preferential services and promotions:
Should you take leaflets or other printed promotional materials to customers? Thank you for your concern. Here are the details. Please choose slowly. ?
Service taboo
1. Don't talk if it hurts the customer's self-esteem and personality!
2. Don't complain and blame customers!
3. Don't curse, don't curse!
4. Don't say unreasonable and sarcastic words!
5. Always use Mandarin at work, not the local language!
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