How to do a good job in reception of wedding photography shop

The supermarket takes ten steps to take orders and is fully prepared. If a person is unprepared for anything, I believe he can't be smooth sailing. Only preparation is not enough. To be the first business expert, a supermarket must be fully prepared. Adequate preparation is divided into three aspects: mental preparation and belief preparation. If a person doesn't like the wedding dress industry and doesn't want to take orders, it's useless to give him the best technology. This is why I found this problem when I started to engage in wedding education. After you are willing to accept orders, you must have some important beliefs. If you just take orders, this list may not be followed. If you must accept the order successfully, you will have many ways to complete the transaction. This is why when we take an order, if you think the guest is not sure, this guest will definitely compare it again. If you make a certain belief when taking an order, the guests may disagree at first, and they will usually be impressed with you in the end. Preparation of product knowledge. A soldier doesn't know what weapons he has and how to use them. Will die on the battlefield. If a supermarket doesn't know the price, performance, use and advantages of each commodity, it is certainly unconvincing. In addition, you should also know about makeup, photography, dresses and other professional knowledge. Only in this way can you convince the guests more. Training of personal self-ability and skills. The only way to improve your skills is to study and practice. You did it, and you did it. I believe everyone has seen world-class competitions, and there are many very touching training stories behind each champion. Who creates perfection? You can't recite it. Let your emotions reach their peak. A shop without morale, the success rate must be without spirit. First-class shop with high success rate and good mental state. The atmosphere of communication with the guests is good, the guests will feel good, and naturally it is easy to place an order. How to get to the top: change your body movements. When you are in a bad mood, you must exercise. Make your limbs look most energetic at ordinary times, and your mood will naturally change after your limbs change. Change language habits and don't say negative things. For example, after you say it, you have no strength. One more word: no problem, I'm sure you can achieve it, so you will come up with many ways. Moreover, if you speak naturally, you will have confidence and spirit. Ask the right questions: When you are unhappy, you don't ask why it is so, but say it is good. Everything happened for a purpose and helped me. Then what should I do better? How can I change the status quo? Trust-building shops sell not products, but the word "trust". What do customers buy? It's feeling. Only when the customer trusts you will he be willing to buy your product. If he doesn't trust you, he can't feel very good and of good quality. Trust is the foundation of order. How to gain trust can be divided into two aspects: 1. Self-image; Make sure the guests feel good about you. Two. Professional knowledge and skills. There are two tools to help realize it: company feature book: the reason why you can't book an order or you compare prices is because you don't have the characteristics of others' homes. Or the guests don't feel that your home is different from other homes. If you change, you must have a special book, which is also the beginning of the order, not the price. Be sure to let the guests know your characteristics first. The best way to solve the customer's objection is before the customer raises the objection. Therefore, it is necessary to organize the fat, thin and tall photos of the guests before and after shooting into a book, show them to people of the same type, and find the answers of people who are very similar to themselves. Knowing customers' expectations and needs, not knowing customers, is like shooting blindfolded at a shooting range, and it is impossible to hit the target. Be sure to understand the customer's needs first, so that the transaction will be easier. Example: Many stores kept talking from the beginning until the last customer said "I'll go and have a look again", which made him dumbfounded. So I said: Please learn to shut up in the supermarket. Selling depends on asking, not saying. We should use your questions to guide our guests and follow our ideas instead of constantly answering their questions. The more guests talk, the easier it is to expose their shortcomings. How to understand expectations and needs: directly ask and feel about products by investigating related things, and then introduce products that customers care about and want according to their needs. Of course, this is the point. I will spend a day discussing this problem. There is no way to express it clearly in words, but one thing is that the sense of product value can only be shaped after customers like the product. Don't be afraid to compare when guests don't place an order. Pay great attention to the market analysis with the guests, put yourself in their shoes and compare with the guests in the local market with the price comparison table of the same industry. Don't be afraid even if it costs 300 yuan. Tell us where you are and don't be afraid to hear that the guests are leaving. Be generous and reasonable. There are several key points in comparison: emphasize the characteristics of the company, don't criticize the opponent realistically, put yourself in the other's shoes, lift objections, compare products, and put the questions raised by the guests from the other's point of view, such as "Your home is too expensive". You answer: Miss XXX, yes, I don't deny that our price is indeed a little higher than others'. High and expensive are different, high is value for money. Expensive is not worth the money. For example, compare 4000 yuan with 2000 yuan. It must be 4000 yuan, right But 4,000 yuan gets 8,000 yuan, and 2,000 yuan gets something from 500 yuan. Which is more expensive? It must be 2000 yuan, right What's more, there is no cheapest and best product in the world. Unlike other products, wedding photos are once in a lifetime. Quality is the most important thing, and failure is not allowed, so it is worthwhile to spend more today. I have more than 30 ways to make a deal. In the face of all kinds of customers, I will use different methods, and I will share them in detail at the two-day and two-night special training camp of Beijing Supermarket on1October 27th and 28th. But the following points must be known. We should use different closing skills for different customers. Stick to it after hearing the rejection. Promise the guests to write clearly. Make the guests feel value for money. Establish a service sales system. Many companies' stores are considered closed at the time of the transaction, which is why these companies work hard every day and are desperately taking new orders every day. Why can't we establish a simple and effective customer service system? It would be unthinkable if each guest could introduce two customers within one year. I will also talk about these in the special training camp of the supermarket. Doing a good job in service advertising can increase the visibility of our company. Service is one of the most important magic weapons for our company to improve the naming degree, and it is also the basis for improving the consumption of second-choice films.