Customer Service Internship Report

15 Customer Service Internship Reports In today's society, the use of reports has become the norm in daily life, and all information mentioned in the reports should be accurate. So do you know the standard formal report format? The following is a customer service internship report compiled by the editor. I hope it will be helpful to everyone.

Customer service internship report 1 I have been working in customer service for half a year. Sometimes I feel very tired and sometimes I feel quite happy. I am tired because I have to face some difficult customers, but I am happy because I Can help customers solve problems. I learned a lot during the six months in customer service, and I also saw clearly some philosophies of life that I couldn't learn in school. I will leave here tomorrow, and I have no regrets. Although it was particularly difficult to find a job this year, because I felt so tired, I have not adapted to this kind of life. When I first came here, I was transferred to the branch in Shanghai because there was a shortage of people. When I got there, I was called a genius. Thinking about where the genius came from, I just didn't know how to do it and spent more time. The above praises you like this, how can you do it if you don't do well? You have to work harder, the boss will never say that his employees are good enough. You must smile when facing customers. My friend said that I feel fake, but there is nothing I can do about it. If the customer is not satisfied, the boss will be dissatisfied, and he will be even more dissatisfied with you. If he is dissatisfied with you, your salary will be directly affected. A little bit of exploitation, but in fact no matter how good you are in customer service, customers will still be dissatisfied with you on some things. As stipulated above, customers have their own thoughts, just like the thoughts of sellers and consumers will always stay in the confrontation scene without intersecting. The occasional intersection is also deceived by the seller. Customer service and sellers are different. They only see the quantity sold, while customer service is after-sales service. It must ensure that customers use the product. "If you have any questions, please contact customer service." This is what sellers say to customers. , if there is any quarrel, the customer service will handle it. The customer service front desk is under a lot of pressure and has a lot of responsibilities. They have to face customers outside. If they are easy to talk to, it will be fine, but if they are not easy to talk, they will curse and throw things. I wanted to come in and lighten my mood, but the manager saw it and said, "What are you doing? You can't even solve this problem." They earn meager salaries. Not only do they have to be angry with customers and sometimes receive complaints, oh, it's difficult. . Since I started this business, I can understand the difficulties of being a customer service provider. Generally, I don’t want to talk about any problems. If I encounter a problem that really needs to be solved, I don’t want to argue with the front desk and go directly to the manager because it’s not easy for them. . Maybe the writing is a bit confusing. My decision to leave this time was not because of anything else, but because I was unhappy and because of my boss. Maybe every boss is the same, and maybe I will be like this when I become a boss myself, but at least I won’t be like this. I won’t always say bad things about others and let my own mood influence me. Doing things by yourself is a sign of immaturity. A person cannot control his or her emotions. So what if you reach a very high position? This is because someone is covering you. What happens when you go out on your own?< /p>

Customer Service Internship Report 2 Internship location: Nanjing Yuejie Culture Education Co., Ltd. Internship time: November 26, 20xx to February 12, 20xx

1. Internship tasks and purposes: Through nearly three months of practical work, we have clarified the job responsibilities of the customer service representative position and mastered the basic skills of the customer service position; enhanced our ability to communicate with customers; and understood the basic model of company operations and the principles of company operations. Basic environment, perception of the company's corporate culture, and real working life experience; cultivating a serious and responsible attitude towards work, adapting to the basic work and rest system; laying the foundation for future formal work, vehicle management office internship report and customer service representative internship report.

2. Main contents of the internship: 1. Make a phone call in advance. Confirm whether the customer has business needs, and then enter useful information into the system to facilitate subsequent tracking. 2. SMS confirmation. Confirm the authenticity of the salesperson's visit content, and conduct follow-up visits to the salesperson's visit actions. 3. Process return visit. For customers in need, we must conduct follow-up visits in a timely manner to prevent customers from being lost. We must cooperate with the sales staff to try our best to get orders. 4. Final return visit. For those who have desires during the return visit, or are interested in rebates, you should give in to them, with emotional attacks as the main method and profit inducement as the supplement, so as to finally get the order. 5. Special return visit. Confirm whether the customer has received the goods, the quantity shipped, and whether the version is correct, and thank the customer for their support for the work.

3. Personal summary of the intern student: The past three months of work and life have made me I truly understand the difference between study and work, especially how hard and difficult the work is. As a customer service representative, after a month of actual work, I have basically mastered some basic skills and basic communication skills and ways of handling incidents that are needed as a qualified customer service. At the same time, I also realized that becoming a qualified customer service staff is far more than just a sweet voice, standard Mandarin, fast typing speed, etc., but more of a responsibility. While we need to patiently and meticulously solve every problem for our customers, we also need to have the courage to take responsibility for our customers, our company, and ourselves. In short, during these three months at Yuejie, I deeply felt the operating model of a company, realized the company's culture, and truly saw the specific application of human resource management in the enterprise.

Of course, while seeing the company's standardized management, we also discovered some areas where the company can still improve. For example: 1. The company has a high employee turnover rate. Of course, this is a common problem for all call centers. First, due to the boring nature of the work, many employees are unwilling to stay in this job for a long time. However, At the same time, we can also see that the company can reduce the employee turnover rate by providing as many welfare guarantees to employees as possible to enhance the cohesion of employees within the company and enhance employees' sense of identification with the company. 2. There is a lack of necessary exchanges and communication among company employees. Although the company has carried out a series of communication activities between superiors and subordinates, most colleagues are busy at work and after get off work all day and have little opportunity to communicate. As a result, some employees only know a few people in the company from the time they first start working until they finally leave. Although this job seems to have nothing to do with what I have studied, as a college student who is about to enter the society, after I do this job, I can have a general understanding of the call service industry. I understand how as a customer service staff to better communicate with customers and how to better help customers solve practical problems. In my opinion, internship is not to test what we have learned in the past years. More importantly, it allows us to pave the way for our work in the near future and allow us to experience work life in advance.

Customer Service Internship Report 3 After two and a half years of professional course study, on the premise of mastering certain basic theoretical knowledge, in order to further consolidate theoretical knowledge and organically combine theory and practice, I completed my internship in 20xx From March 27th to June 30th, I conducted a work internship at Shandong Xingang Enterprise Group Co., Ltd. My major in school is administration, which is a highly practical major. Through this period of work internship, my daily work is similar to that of an office clerk, and I follow the arrangements of the manager. The tasks he gave were simple printing materials, filling in production forms, etc. I have gained many new feelings at work, and I also have some insights and insights: work must be serious, active, and conscientious; the relationship with colleagues must be harmonious; my own way of doing things is still lacking. In short, I have benefited a lot from this period of work internship. Not only did I exercise myself, but I also increased my social experience and learned some new things, which was positive for the better and healthier development of the company. I have a certain understanding of exploring new development ideas and methods, and I am more confident and confident in taking the future path of life. 1. Overview of the internship. After two and a half years of professional course study, and on the premise of mastering certain basic accounting knowledge, in order to further consolidate theoretical knowledge and organically combine theory with practice, I started working at Shandong Xingang Enterprise Group Co., Ltd. at the end of March. Work internship. Bathed in the spring breeze, more than a month has passed without realizing it. Now, summer has arrived, and in the past few days, my work internship at Shandong Xingang Group has also experienced a process from unfamiliarity to familiarity. Therefore, it is also a process of continuous growth. The work internship place is a company with a particularly large scale of production and operation. In such a large environment, I can exercise and enrich myself and learn a lot of new knowledge. These are things that I have not been exposed to in school and textbooks. . The department I work in is the Enterprise Management Department, and my daily work is of the nature of an office clerk, which is mainly arranged by the manager. The corporate management department had exactly four people after I arrived, and most of Xingang Group's daily work relied on online office work, that is, an office automation system. The manager did not equip himself with a computer, so the tasks he could do were simple tasks, such as helping the manager print materials, fill out production forms, and answer phone calls. The accuracy of secretarial management refers to the correct expression of policies, the correct expression of leadership intentions, the correct handling of documents and affairs, measured words and deeds, and the ability of words to convey ideas. It ensures the readiness for leadership work to a certain extent. The accuracy of secretarial management involves many aspects. Briefly speaking, it is: writing documents must be accurate, handling affairs must be stable, the situation must be realistic, and the ideas must be cautious. To do this, you must have a serious attitude and a meticulous style, and you must not be careless or careless. For example, when handling official documents, it is necessary to ensure the quality of the documents, the wording must be accurate, the materials must be authentic, the copying must be careful, the proofreading must be careful, and strive to make no mistakes in every link. Otherwise, it will delay the work and even cause irreparable losses. However, one of my regular tasks every day is to clean the office and prepare tea before going to work in the morning, and then tidy up the documents on the desks of my managers and colleagues. Sometimes, I will follow the manager into the workshop to check the production status of the workers. Seeing the busy figures of those workers, I can't help but make plans for my future life. I must work hard now. Each enterprise has its own characteristics and corporate culture. The enterprise management department of the department it works in can be regarded as the second office in Xingang Group, because the work it handles daily is somewhat complicated, and it is not a full-time department that only manages a certain category or category. aspects of work. The management of the Enterprise Management Department involves four major areas: first, partial production work guidance, second, safety production management, third, environmental governance, and fourth, resource conservation management. Therefore, the department he is in is a comprehensive office. The manager is responsible for reporting to the general manager and proposing his own good development measures, and coordinating and communicating with various departments at the bottom.

As mentioned above, the Corporate Management Department is the second office of our company. As for the place where I work and practice, I can give a brief description: Shandong Xingang Group is the largest enterprise in the country specializing in the production of high-end laminated building templates and high- and mid-range plywood. It is located in the Nanfang Office on the north side of Linyi City. . The group covers an area of ??400,000 square meters, with a construction area of ??220,000 square meters. It has 10 branches, including Xingang Wood Industry Development Co., Ltd., Xingang Glue Industry Co., Ltd., Xingang Best International Trading Co., Ltd., and Xingang Real Estate Development Co., Ltd. Wait, there are more than 20xx employees. The group has strong production technology and advanced equipment, and adheres to the guiding ideology of "people-oriented, development and innovation": relying on science and technology for development, quality for survival, and management for benefits. It produces more than 300,000 cubic meters of film-coated boards and plywood of various specifications, with an annual output value of 850 million yuan. The products sell well all over the country and are exported to more than 30 countries and regions including South Korea, Japan, Singapore, Malaysia, Europe, and the United States. It has been rated as a "contract-abiding and trustworthy" enterprise for many consecutive years, and has obtained "AAA-level credibility" and enterprise inspection-free unit. With the encouragement and support of many large domestic construction companies and wood industry companies, Xingang Group and the Ministry of Construction cooperated to establish the "China Wooden Formwork Committee". The group has formed unique advantages in scale, quality, price, reputation and brand.

Customer Service Internship Report 4

1. Purpose of Internship: I hope that during this internship, I can have a deeper understanding of the knowledge of this major, and I also hope that I can learn about myself from it. The shortcomings and where you should improve yourself. I also hope that I can take this internship opportunity to improve my ability and overall quality in dealing with people, and lay the foundation for my future formal work. < /p>

4. Internship unit and position Guangzhou Datao Trading Co., Ltd., Taobao customer service

5. Job description My internship position at Guangzhou Datao Trading Co., Ltd. is Taobao customer service. Responsible is responsible for greeting buyers, answering buyers' inquiries, introducing products to buyers, guiding customers to purchase, and providing buyers with good pre-sales and post-sales services. In addition to the above functions, there are also the following responsibilities: accepting buyer complaints and helping with ordering and packaging, inventory counting and updating Taobao backend product files, regular or irregular customer return visits, and asking customers about the company's products and customer service Attitude suggestions, phone calls to inform customers about exchanges or extensions of shipments, and resolve orders that have not yet been shipped. Taobao's after-sales work is very important. If customers have any problems, they must be contacted in time to solve the problem. Only in this way will customers trust you and become regular customers.

6. Internship Summary Internship content For those of us who have just taken up the job, a customer service supervisor will lead us. The first day is mainly to understand the rules and regulations of the company where we work, understand the basic work process, and become familiar with the company's working environment and Colleagues. The second day is the real work. Basically, we still understand some superficial operating procedures, but some deeper ones need to be explored and understood by ourselves. The supervisor who leads us can only talk about some basic things, and the real things need to be learned. Through our practice, we can master the skills we need to master, especially the communication skills for return visits to customers. The one-month internship is basically divided into two stages. Adaptation stage: Understand and become familiar with the operating procedures. In the first 10 days, as newcomers, we were a little in a hurry, because when we initially took over the customer service job, we only had some understanding of some superficial replies and customer communication methods, but there was a difference when we actually started communicating with customers. The key is We have just started and are not familiar with many things. But in order to allow yourself to adapt to the work environment quickly, keep a record of every day's work, record every day's problems, and think about the causes of these problems and how you can better solve them. Every day there are after-sales customer service prompts and questions from old customers. In short, when I first started, I was too busy here but not that way, and it made a mess. And when I call customers, I often get scolded. Even if I am wronged, I still apologize and explain to customers. Although the reason is not ours, I still use my patience and attitude to answer every customer. As a qualified customer service officer, you must always keep the customer first, your attitude must be sincere, and your tone must not be too rigid. Fortunately, after solving the problem, I will still get recognition and affirmation from some customers. Because of the recognition from these customers, I am full of confidence in my work. Soon, I adapted to this busy and fulfilling work. Learning and growth stage: In the remaining time, I mainly make phone calls to handle some reminders or complaints, check orders, update Taobao product information, and take orders. After we are familiar with the basic operations, the duties at work will become easier. However, sometimes due to store activities, we will be too busy. At the same time, some of the accumulated orders that have not yet been processed will receive some complaints, making the work more cumbersome. Not only must we communicate with customers who are interested in purchasing, but we must also handle after-sales services and track logistics-related matters. Although this was my first time working as a Taobao customer service person, I did the job quite smoothly.

However, it is also the help and guidance of my colleagues in the company that enable me to adapt to this job faster and do it well. During this summer's internship training, I learned a lot of things that I couldn't usually learn in class, and the results were quite rewarding. During the internship, I learned to listen, maintain good communication skills with customers, think from the perspective of customers, treat people with courtesy, think from the customer's perspective, comfort customers in a timely manner when they are dissatisfied, and try my best to help customers solve problems. question. When I visited customers on the phone and solved issues such as shipping issues on the phone, I learned to deal with all kinds of people I met in the process of solving problems, learned to listen and talk at the same time, and also realized that in helping others hear the words "your service attitude" Very good happy mood. Internship experience During this month of internship, with the care and support of my boss, the enthusiastic help of my colleagues, and through my continuous efforts, I quickly adapted to the environment and my job. At the same time, I gradually became familiar with some operating procedures of Taobao's backend and some Taobao software. I worked and learned. My work practice allowed me to continuously improve. I gradually became able to communicate with customers better and better. My boss and colleagues all affirmed me. . At the same time, my own ideological understanding has been greatly improved. This job has given me a strong sense of responsibility, because a little negligence by employees can lead to complaints about the company's stores and damage to the store's image. The following are some of my internship experiences: In terms of work process. You must maintain an optimistic attitude at all times, solve customer problems quickly when taking orders, and do not bring your personal mood into your work. When making a call, your mind must be clear, enthusiastic, and sincere. No matter what your mood is, you must not be rude to the customer and let the customer know that we are sincerely solving the problem. At the same time, pay attention to listening to customers. You cannot answer customers hastily when you are unsure about things, let alone make promises to customers, nor tell things based on your subjective consciousness. For example, for seemingly small problems such as the style of shoes, many customers will complain and give bad reviews because of your unclear words. (During the internship, this happened. A "desperate" customer I left a message in the communication area of ??the company's store, saying, "I don't shop online too much, but I am no stranger to online shopping. But from online shopping to now, I have never encountered a seller like Little Lion. You guys are like gods, and your customer service is so bad." , the promises given could not be fulfilled. It is because the boss is stingy or the management is not in place.") Therefore, when making recommendations or promises to customers, you must first understand the customer information and pay attention to the customer's consumption records. At the same time, you must also be familiar with the products of this store, because when you want to introduce the style, size and color of shoes to customers, you need to give customers some more professional answers.