How to investigate the closed recharge card?

You can report to the local consumer protection organization or the industrial and commercial bureau. According to the provisions of the Consumer Protection Law, if an operator provides goods or services in advance, it shall provide them as agreed. If it is not provided in accordance with the agreement, it shall fulfill the agreement or return the advance payment according to the requirements of consumers; And shall bear the interest of the advance payment and the reasonable expenses that the consumer must pay.

Second, analysis

If the merchant goes bankrupt, the consumer has the right to ask the merchant to return the prepaid membership card balance. If the merchant continues to operate and the consumer unilaterally requests the refund of the balance for personal reasons, he can negotiate with the merchant for a refund. Merchants can't ask consumers to make passive consumption in order to get back their balance, otherwise they may be suspected of compulsory consumption. If one party fails to perform its contractual obligations or fails to comply with the contract, and after performing its obligations or taking remedial measures, the other party has other losses, it shall compensate for the losses. The amount of damages shall be equivalent to the losses caused by the breach of the contract.

Third, is it useful for merchants to call 123 15?

123 15 is only a consumer complaint handling institution set up by the industrial and commercial bureau, that is, it handles consumer complaints from a fair and just perspective, and generally only mediates without punishment. Of course, if the merchant's behavior violates the relevant industrial and commercial administration laws and regulations, at the same time or after mediation, if it is verified, 123 15 will convene consumers and merchants to mediate. As for whether consumers can get compensation, because 123 15 has no enforcement power, it depends on the mediation results. If serious quality problems are involved, they will inform the administrative department of the relevant situation, and the administrative department will investigate and handle them.