E-commerce work report

In today's society, more and more people contact and use reports, and most reports are written after things are done or happen. Procrastination and lazy cancer recur as soon as they hear the report? The following is the e-commerce work report (5 selected articles) I compiled for you, hoping to help you.

E-commerce work report 1 1. internship purpose.

Before graduation, through a period of internship, you can have a systematic understanding of the knowledge of this major and have a deeper understanding. I also hope that I can have a better psychological preparation for my future work during my internship, don't be at a loss about what kind of work I want to choose in the future, and understand my future work plan.

Second, the company profile.

Xxx Co., Ltd. is a private entity, established in 20xx. Is a small enterprise, is a modern network enterprise, with about 30 employees. Good economic benefits, in a leading position among peers. The main products are: wrinkle removal beauty pen; Beauty SPA aromatherapy instrument; Environmental protection heating lunch box; Cold compress ice crystal beauty instrument; Negative ion skin rejuvenation instrument; Magnetic wave resonance beauty instrument; Ultrasonic massage beauty instrument; Retro mini popcorn; Massage toothbrush; All kinds of clothes, shoes and bags

Third, the work situation.

My internship in xxx Co., Ltd. is online auction. Register on some heavily visited websites, upload pictures of company products, publicize products and attract customers to buy. If there is a customer subscript, contact and communicate with the customer in time, then place an order, send it to the company's dispatching department, and then deliver it to the customer. Our department should be responsible for sales and after-sales customer service. It can be said that our department is the most important department, because we have to directly contact and communicate with customers, increase and maintain customers. Especially after-sales work, customers must contact and deal with any problems in time. Only in this way can customers trust you and become old customers. This will gradually accumulate to a certain customer base, and the performance will be stable.

Fourth, the internship content.

1, training.

At the beginning, we had a three-day basic training to understand the rules and regulations of the company where we work and the basic process of work. On the first day, I learned some rules and regulations of the company and got familiar with the working environment and colleagues of the company. The next day, I learned about the relevant rules and processes of online auction, became familiar with the product uploading methods of several websites with relatively large visits, and designed a targeted "self-introduction" or "about me", which should have the characteristics of different websites and personal characteristics. It is important to reflect the company's products and attract customers. The third day is the last day of basic training. Start to apply for an account and upload products. At this stage, we should pay attention to how to upload products, how to publicize and how to fight, so as to attract more customers, and also pay attention to the choice of stores. The products are different, and the uploaded stores are different. Only by going to the right store will there be more patrons and customers will have orders. Basically, the three-day training room is hard, because we have to explore and understand. The team leader who leads us can only talk about some basic things. The real thing still depends on our practice, so that we can master the skills we should master.

2. Two-month internship.

The two-month internship period is mainly divided into two stages.

The first stage: Understand and consolidate the training knowledge. In the first half of the month, as newcomers, we were in a bit of a hurry, because we only knew the methods of uploading products and communicating with customers during training, and there was a difference when we really started communicating with customers. The key is that we have just started and are not familiar with many things. In order to adapt ourselves to the working environment quickly, we have also tried our best to increase the workload. There are a certain number of customers in the accounts that contact our customers, so there will be after-sales customer service questions and questions asked by old customers. In a word, at work, I am as busy as a bee here and as busy as a bee there, making a mess. Often scolded. I'm still a little wronged and depressed. I feel that I will graduate soon, and I can't even do this basic work well. What should I do in the future? But fortunately, my brother who took us is patient and careful, and will give us serious guidance, which makes me very happy. He will also tell us some methods of uploading products quickly and the skills of chatting with multiple customers. Soon, I got used to this busy and fulfilling work.

The second stage: the rest of the time, mainly to improve performance. After we were familiar with the basic operation, the manager gave us the corresponding account number, which means that there are no old customers and we need to find them ourselves. The first week is the hardest, because of the new correspondence account, we have to constantly upload products, and we have to be in the right place at the right time. Only by seizing the favorable opportunity will there be more visits and customers. Uploaded products need to have their own characteristics and need to be organized into their own things. So I was often busy late at that time. Moreover, our working hours are very long, from 1 1 am to 12/pm. If we meet difficult customers, we are often busy until 1 am, so we are a little tired. But it's okay, just physically and mentally. After this time, I have a certain number of customers, and I am not so tired, but my work is more complicated. We should not only communicate with customers who are interested in buying, but also handle the after-sales service and deal with related matters with the dispatching department. I think I should be an immortal Xiao Qiang. I've always been in good spirits and my work is going well. But thanks to my brother's patient guidance, I can adapt to this job more quickly and do it well.

This is a simple experience of my work, simple and substantial, from which I learned a lot.

E-commerce work report 2 First of all, let me introduce my internship company: xx Dianfeng Network Technology Service Co., Ltd. ... My company is located in an office building in Xingui, Xicheng, xx Fifth Road, mainly engaged in electronic online stores and websites. Mainly facing Linyi local.

In two months' work, I took part in the sales work of this company. Internship can be divided into two stages. The first stage was at the beginning, and the company arranged three days of training for us. Let me know the function of this product through training. Our products mainly help customers to promote, shop online and find customers.

In the second stage, the manager arranged for us to try to make some phone calls and found us some contact information of local bosses. Let's introduce our products to bosses and ask them about their sales model and local restrictions. If customers are suitable for our conditions and have this intention, we will try our best to invite them out for an interview.

If the customer agrees, we will sign the order and send it to Alibaba headquarters, which will open an account for him, and we will take pictures of the customer's products and put them online. Although I have only worked for two months, I believe this has made a good start for my future work, especially sales work!

During the period, I made a single order, and this customer is doing building materials. For this customer, I have done a lot of work: memorizing information, investigating the market of my peers, asking about the store, summarizing the reasons for previous failures and so on. Through these two months of sales practice, I deeply understand the importance of sales. It is a very hard thing to engage in sales, which is not as simple as I thought when I was studying. It also made me deeply realize that it is important to learn knowledge well in school, but it is more important to apply what I have learned flexibly to practice.

During the two-month internship, I have my own work card like a real employee, and I feel that I am no longer a student. I get up at 6 o'clock every day and go to work like a real office worker. In the process of going to work, I abide by the company's various systems and learn from experienced colleagues with an open mind. The two-month internship let me know a lot of things I didn't know before and have a deeper understanding of Alibaba. Through understanding, I also found many advantages of Alibaba: 1, Alibaba CEO Ma Yun has developed Alibaba to more than 200 countries through ten years of hard work; 2. Alibaba is suitable for any enterprise in China and has won the trust of enterprises and the support of the government.

Internship is a necessary experience for every college graduate. It enables us to understand the society in practice, learn a lot of knowledge that we can't learn in class, broaden our horizons, increase our knowledge, and lay a solid foundation for us to further move towards society in the future. Practice enables us to apply some theoretical knowledge we have learned to practice. I think, as a graduating college student, it is urgent to establish my own ten-year development plan. Finally, I sincerely thank Yifeng Network Technology Service Co., Ltd. for providing me with internship opportunities! I will do my work in a down-to-earth manner in the next year.

E-commerce Work Report 3 I. Purpose of internship.

Improve personal quality, combine classroom knowledge with practical work, achieve the purpose of combining theory with practice, and make preparations and necessary warm-up and adaptation for the upcoming society. Practicing e-commerce is a platform with great development potential. Since its birth, it has created many infinite wealth and miracles for mankind. In order to let us better understand e-commerce, better master the basic knowledge of computers, and let them have strong professional knowledge and skills to face the society in the future, the college arranged for us to practice in the comprehensive training building for one week from September 9, 20xx to 16. On September 9th, we started the first day of internship and learned the online trading mode of b2b. Xu teacher has taught us a lot. Through this internship, I learned more about the processes of b2b and b2c, and gained a lot.

The understanding of b2b is as follows: e-commerce b2b is a commercial activity between enterprises through the Internet or private network. Enterprises here often include manufacturing, circulation and service enterprises. Therefore, the formation of b2b e-commerce can be divided into specific enterprise e-commerce and non-specific enterprise e-commerce. E-commerce of a specific enterprise refers to an enterprise that has been trading in the past, or will continue trading after some transactions. For the same economic benefit, we use information network to design and develop market and inventory management. The commercial activities carried out by traditional enterprises through modern computer network means in the marketing chain belong to this category. E-commerce between non-specific enterprises refers to finding the best partner for each transaction in an open network and conducting all transactions with partners. Its biggest feature is that both parties to the transaction do not take permanent and continuous transactions as the premise.

B2b is a huge network war station platform, which provides efficient and profitable services for many enterprises. E-commerce has many advantages, such as making the information exchange between buyers and sellers cheap and fast, reducing the transaction cost between enterprises, reducing the inventory of enterprises, shortening the production cycle of enterprises, operating 24 hours a day and increasing business opportunities.

Second, the internship process.

(1) Organize the supply of goods; Including physical, digital, virtual products and intangible services.

(2) order processing; Enterprises should respond to orders in a timely, accurate and professional manner, and avoid the risk of improper handling of return orders.

(3) online payment;

(4) Logistics distribution; That is, the enterprise can ensure that the goods arrive at each other in time and accurately.

(5) after-sales service; After-sales service of b2b enterprises is highly demanding and professional, which is a link of the whole service. These processes are very important for any link between enterprises.

Third, the internship summary.

There are many connections and differences among b2b, c2c and b2c, and the general comparison is as follows:

1, with different roles. On the second day of the internship, their roles in the internship process are different. C in b2c plays the role of customer purchase, while B is the seller of the enterprise. In the whole process, the operation is easier to understand than b2b.

2. The process is similar. All three have processes such as organizing the supply of goods, releasing information, order processing, online payment, logistics distribution and after-sales service;

3. In terms of trust, b2b has high requirements for enterprises, and the trust degree is the highest compared with the other two.

From the operational point of view, b2b is the most difficult of the three, with many steps. The deal is complicated. In the process of learning c2c, I also learned that c2c trading platform is a good trading method for customers, because in c2c, in order to protect the rights and interests of buyers, maintain the reputation of trading platform, release product information and store information.

First of all, we should browse the store certificates, such as the seller's personal ID card in Tao Bao, the merchant's ID card and the corresponding Alipay authentication, so as to ensure the safety of the merchant first;

Secondly, the buyer searches the store information by browsing the store list or searching the store name keywords. It is convenient and quick, so that both buyers and sellers can get their own benefits.

Thirdly, in c2c, you can choose the way of ordinary bidding, or you can choose the way of fixed price purchase, and choose according to your own situation. Whether in b2b, b2c or c2c, the transaction mode is online banking, which gives both parties a certain guarantee. In this way, the payment and money can reach each other accurately and timely.

12, 13 that day, we learned online marketing again. Network marketing is a process of a series of activities based on the Internet, combined with new methods and concepts. Including brand promotion, website promotion, information release, sales promotion, channel expansion, customer management, market research and so on. Its appearance makes all the functions closely connected and mutually promoted, making the function of each function much lower than that of online marketing. Giving full play to the powerful functions of the system has brought the greatest effect to the overall marketing of enterprises. We also learned to make curling stamps with photoshop, and image processing is also widely used, which is often used by advertising companies and photo studios. It is necessary to learn it well.

The field of website promotion has many applications. There are various functions on the website. A website with its own characteristics is our goal. Excellent websites also need excellent talents to decorate and promote. Just like life, the process of hard work is the process of pursuing, upgrading and decorating life, and only struggle can succeed.

Finally, tell me about my situation in the company and my daily work in the company:

1. Manage the company's backstage website, publish and update company news, product content, pictures, etc. Every day, and improve the click rate of the company's website.

2. Find potential customers online and contact buyers. Provide market information for sales staff.

3. Pay a return visit to old customers, ask about product usage and implement customer feedback.

4. Prepare the purchase and sale contract after receiving the customer list, and issue the production notice to the production workshop.

5. Assist the manager to supervise and track the sales behavior, improve the deficiency of the sales plan, and put forward the rectification plan and countermeasures.

Fourth, the internship experience.

I'm not very tired at work, and I've learned a lot. Suddenly, it makes sense to hear people say that I just learned to think in college. In fact, it is only a matter of time before what you learn at school is useful. Later, the more you need theoretical level, the more you need it. Only to that extent, we have returned everything we learned at school to our teachers and have to pick it up again! So everyone should consolidate their professional knowledge while working! Every experience people encounter is precious, just like it is far away from our campus life, but many people don't have a good grasp. A few years later, when the classmates got together, we found that we were originally at the same starting line, and we had already opened the distance on the road of life.

This internship made me feel a lot, and care and patience are important lessons. A person's life is also a process of constant pursuit. When they fall, they should get up at the first time, try again and run again. Just like a kite, they are always trying to run and fly, even if the thread is broken, they will let go!

E-commerce work report 4 I. Preface of internship.

Unconsciously, the three-year study career of e-commerce major is coming to an end. We have learned a lot of relevant professional knowledge, laid the theoretical foundation of e-commerce specialty, and have a rational understanding of e-commerce. In order to apply the theory to practical work, our rational understanding of e-commerce will rise to a higher level of perceptual understanding, and at the same time understand the application and development of e-commerce in today's enterprises. In order to improve my practical operation ability, enhance my social competitiveness, and accumulate work experience for future work, I became an intern employee of Qingdao xx Company by participating in the recruitment and interview of internship units, mainly serving as an assistant to the general manager.

Second, the internship unit profile.

Qingdao xx Company, located in xxx and covering an area of more than 300 mu, is an export-oriented national first-class enterprise integrating production, learning and research with aquatic products, vegetable products and planting bases.

The group company consists of 7 joint ventures, 4 aquatic products processing plants, 3 vegetable planting bases and 2 X-10,000-ton cold storages, with an annual processing capacity of 50,000 tons of various products. Now it has fixed assets of xx billion yuan, employees of xx people, 20xx annual sales income of xx billion yuan, and exports of xx billion dollars.

This enterprise is a famous large-scale group enterprise in xx, and its main business is food export warehousing and processing. At the same time, its application in e-commerce and the scale of modern logistics are considerable, and it is a modern enterprise. Therefore, my internship in this enterprise can make my previous professional knowledge be applied in practice, and also enable me to gain more work experience. Therefore, when I accepted the internship in this company, I made up my mind to work hard and rigorously, complete all the tasks seriously, observe by myself at work, organize and coordinate various departments, integrate with the surrounding environment, improve my work experience and apply theoretical knowledge to practical work.

Third, the internship time.

My internship lasted from xx, xx to XX, XX. In the first week, the company gave me relevant vocational training, mainly introducing employees, working environment and company regulations. As an assistant to the general manager, my main job is to assist the general manager, including sending documents, recording telephone calls, issuing instructions, faxing and sending and receiving letters. Because this job is easy to observe the overall operation mode of the enterprise, it is better to compare the professional knowledge learned with the reality.

At the beginning of the work, I was unfamiliar with the personnel and working environment, so my work efficiency was low, and there were some mistakes, such as sending the wrong quotation, sending the wrong documents and instructions. However, it was made up later, and it did not cause economic losses. At the same time, we should sum up experience, try our best to communicate and coordinate with employees, understand personnel relations, adapt to the enterprise environment, and gradually become familiar with business skills, making it easier to deal with similar work.

Fourth, work tasks.

Because of my proficiency in business, business leaders have improved my trust and given me some complicated work. During the internship, it was the peak season of food processing and export, and the logistics, transportation and warehousing were busy. So the business leader assigned me to do some warehousing-related work while being an assistant to the general manager. The enterprise has a number of large warehouses, mainly low-temperature warehouses, equipped with storage vehicles such as stackers and forklifts, as well as a number of trucks, insulated trucks and refrigerated trucks of various tonnage, as well as professional logistics standard facilities such as container stacking places and container gantry cranes. Here, I mainly help to manage a low-temperature frozen warehouse. My tasks are as follows:

Supervise employees to store high-rise/stacking shelves in low-temperature warehouse.

Real-time inventory control. Use the cargo card registration system to know the quantity of goods in stock at any time. Ensure the quality of goods, check at any time, report and adjust the quality problems in time. Observe the warehouse regularly to ensure that the temperature and humidity in the warehouse do not exceed the standard.

Participate in the processing and classification of inventory goods. To provide customers with perfect sorting, packaging and other processing services.

Order processing. Order processing should be timely, accurate and efficient, and operators should be sent to the site to receive goods and deliver goods within 15 minutes after receipt of documents.

Return processing. Fully assist customers to receive returns, fill in receipts and warehouse receipts, and give them back to customers in time so that customers can make a return decision as soon as possible. When the goods are returned and received, the products in the unopened box can be put into storage as commodities without hateful special instructions. Unopened boxed returns can only be put into storage after counting, sorting and sorting according to customer instructions.

By doing this work, I learned the basic operation mode of modern enterprise warehousing. At the same time, I compared the logistics mode in reality with the logistics mode of e-commerce in textbooks, understood the difference between actual operation and theoretical knowledge, and deeply understood the current situation of logistics warehousing. In this work, due to the large number of employees, and most of them are temporary workers, their technical knowledge and cultural level are relatively low, so a certain ability of leadership, organization and coordination is very important. Therefore, I strengthened my exercise in this field, strengthened my supervisory role in my work, and improved the work efficiency of employees. When employees were short of manpower, I went to the cold storage in person and drove the stacker to complete the stacking of goods, which carried forward the spirit of being particularly hardworking. I have done some manual labor, although the technical content of these manual labor is not high, but in the process of doing these jobs, I learned some storage skills in the actual operation process. For example, I have studied the different stacking methods of plastic turnover boxes and paper turnover boxes. Using the structural design of the turnover box, the plastic turnover box can be aligned up and down to keep the goods neat and evenly stressed, and then the goods are stacked on the pallet by the stacker according to the standard maximum stacking height for storage; Because the paper turnover box has low compression resistance, it needs to put a "five flowers" before stacking it high. Working method of porters in groups: according to the physical strength and skills of personnel, shorter people unload the goods in containers and transport them to the warehouse by people familiar with the warehouse structure. Although these details are not very related to professional knowledge, these details have improved my understanding of the work and ensured the increase of enterprise benefits during this period of more business.

While completing my own work, I also use my various specialties to assist some departments. Because I have a certain specialty in computers, I also assist the technicians in the computer maintenance department to do a good job in computer maintenance within the enterprise. The enterprise has just completed the production of its own commercial website, but its technical content is low, its content is less, its ability to interact with customers is limited, and its page design is not very friendly. The company decided to improve the function and quality of its website. I participated in the website update of technicians in the computer maintenance department. Using the knowledge learned about the construction of e-commerce websites, the design and production of web pages and the compilation of database programs have been completed, saving the funds for hiring external technicians.

There are many departments in the company, and the LAN area is large. Some employees are not skilled in computer operation, and computer network, software and hardware failures often occur. With many years of maintenance experience and some knowledge I learned during my part-time job in Information City, I helped computer maintenance professionals solve some problems they could solve. Not only in the fastest time, but also in the process of maintenance, I accumulated computer experience. At the same time, taking advantage of my own expertise in photography, I can take photos when the enterprise is engaged in some activities, and I can also skillfully drive small and medium-sized vehicles for transportation when the enterprise personnel travel and transport goods internally, saving time and human resources. Although I am only an intern in this enterprise, I still treat every job seriously and responsibly, study hard at the same time, improve my hands-on ability and organization and coordination ability, and combine theory with practice closely.

5. Internship experience.

In this internship, I strictly abide by professional ethics, conscientiously complete the tasks assigned by the leaders, apply the theoretical knowledge I have learned to practical work, solve problems in reality with the knowledge I have learned, and improve the efficiency of the enterprise with my own professional knowledge. While doing my job well, I took the lead in doing some voluntary work such as cleaning, and used my own organization and coordination ability to make the work between myself and employees tacit, which improved the work efficiency and won unanimous praise from leaders and employees.

Through this internship, I have a more detailed and profound understanding of my major, and it is also the consolidation and application of the knowledge I have learned in the university in recent years. From this internship, I realized that there is a certain distance between the actual work and the knowledge in books, and I need to study further. Although some of the business of this internship has nothing to do with e-commerce, it has helped me to understand the operation mode of the enterprise in a deeper level, which is of great help to my professional study and future work, and has given me a more comprehensive understanding of e-commerce specialty, not limited to books. Especially in logistics, I know the logistics mode of modern enterprises, not only that, but also the specific skills of some specific work in the logistics process. As the saying goes, a journey of a thousand miles begins with a single step, and these basic businesses are often not fully understood in books, so basic practice is particularly important, especially the competitiveness of practical work experience reflected in the current employment situation is far greater than that limited to theoretical knowledge.

From this internship, I realized that if we combine what we learned in college with more practice, test the truth with practice, and truly understand and learn the theoretical knowledge with practical operation, this is the real purpose of our study and internship.

E-commerce Work Report 5 I. Operation Department

(1) Work this week:

1, content update of Runqing Weibo page and application editing of mobile phone magic box software.

2, micro-marketing specific content operation: Zhu Bajie. com

3. Initial planning table of Taobao Mall;

4. Confirmation of mall application materials: UnionPay Online, JD.COM and Taobao Mall apply for progress communication confirmation and qualification supplement;

5. Promote business cooperation: ECP promotes and plans marketing plans;

(2) Plan for next week:

1, the initial schedule of Taobao Mall is implemented and the framework content is determined in the specific implementation process;

2. The initial operation plan and budget of the mall;

(3) Existing problems:

1, warehousing and logistics problems: establish warehouses and assign special personnel to be responsible for them;

2.EC-ERP system requirements: it has the functions of online commodity management, online order processing and statistics of various data reports; Specific functions can be summarized in the annex: functional description of EC-ERP system;

3. Work arrangement and arrangement: in actual work, the specific arrangement and implementation of the work;

(4) operational errors:

1, lack of communication in actual work, resulting in waste of labor costs;

2. I don't understand the rules of shopping malls and lack active thinking;

3. Inconsistent product specifications lead to unclear shipment; This situation has not been corrected in time.

Second, the sales department

(1) Work this week:

1, customer service: pre-sales consultation and reception, after-sales order tracking; Abnormal situation handling: including the handling of bad reviews and customer problem tracking;

2. The conception of Pamir ancient glacier mineral water website:

3. Transfer the domain name to Shanghai Xi Shou Information Technology Company.

4. Report writing and updating: inventory statistics, sales statistics, waybill statistics, etc.

5. Publish information free of charge in some community forums;

(2) Plan for next week:

1, customer service reception and order management;

2, sales order management background construction;

3. Standardization of management and handover process and implementation of specific work;

(3) Existing problems:

1, background construction of sales order management;

Third, the design department:

(1) Last week's work:

1, Weibo home page decoration and poster page design;

2. Product release and design of community websites: Beauty Theory and Mushroom Girl;

3. Finalize the first LOGO and business card design;

4. Finalize the packaging design of Hongxing Erguotou;

5. Data collection and arrangement of China yellow rice wine. Com and the design of investment web pages;

(2) Plan for next week:

1, the frame design of Taobao Mall home page and product description page;

2. Other temporary design work;

Fourth, warehousing logistics:

(1) Work this week:

1, warehouse management: warehouse site management, inventory counting, distribution, packaging and delivery;

2. The total number of waybills this week is 15, of which Zhongtong 15 has no home delivery;

(2) Plan for next week:

1, daily work of warehousing and logistics;

2, the construction and use of warehouse management system;

Verb (short for verb) Key task:

1, mall application:

2. Determine the initial schedule of Taobao B2C Mall.