What is property management?

Property management refers to the activities that the owners manage all buildings and buildings, places and facilities within the building division or entrust property service enterprises and other managers to manage all buildings, facilities, equipment, places and sites owned by the owners. So what is property management? Come and get to know it with me.

filmy

"Fine" seamless, reflecting the quality and service level of property management.

If you don't do a good job in property management, it will easily cause unnecessary troubles and disputes. In particular, household information, transfer information, maintenance funds, drawings, etc. are very important, and managers must have evidence to check and laws to follow. Take the greening and flower selection in residential areas as an example. First of all, what flowers → where they are produced → what soil and water are suitable for → what color → how many petals are there → what color are the stamens → what insects are easy to grow → pesticides → easy cutting or potted plants → flowering period → how long the flowering period is → what seeds to collect → what to pay attention to before sowing → what family to belong to → whether it is toxic. The work of the management office must be "meticulous" in order to improve the satisfaction of the owners and then increase the rate of property fees.

quick

Deal with the accident "quickly" and quickly, so as to prevent the owner from grasping the "braid" and affecting the work progress.

Complaints from owners are very common in property management, so many managers will ignore them. For example, an owner complained that his car was lost on the way to the community, asked the management office for compensation, and said that he would not pay the property fee until the problem was solved. The management office thinks that the owner's shop can't be rented without paying the property fee. After a year of stalemate, the shopkeeper complained to the head office. After investigation, the company quickly informed the owner in writing of the definition of responsibility when the vehicle was stolen, what responsibility the management office should bear and what risks the owner himself should bear. It also discounted the management fee owed by the owner for one year, and the matter subsided. The management office should not handle the complaints from the owners for more than three days. The longer the time goes on, the greater the work pressure of the management office, and the trust in the eyes of the owners will be greatly reduced.

okay

Seek "good" exquisiteness and ensure that the owners are not picky.

The essential difference between property management service and other service industries is that the service target is a fixed crowd. If things are not handled comprehensively, properly and of poor quality, this group of people will doubt the ability of the management office, and the unpaid property fees are mostly caused by this. For example, an owner complained that the fire hose of his building leaked for a long time, because he bought a second-hand house on the top floor, fearing that water would seep into his roof. As the water leakage problem did not improve, the owner later complained to the head office. After investigation, the head office learned that the management office was very proactive in dealing with water leakage, and the maintenance funds were advanced by more than 600 yuan in advance. The main reason is that the management department did not improve when solving the problem and did not inform the owner of the maintenance progress in time. What the owner wants to know is not the process, but the result. Visible, property management work must not "overnight", but should be thoughtful and comprehensive. If the property management does not handle things according to the "good" standards, it will bring a lot of unnecessary troubles to the owners and the management office itself.

bright

Maintain transparency and reduce unnecessary complaints and disputes.

Owners often ask or complain about parking management, public water and electricity sharing and other issues. Property management is very sensitive on the issue of money. If the management fees are opaque, many owners are not familiar with the laws and regulations of property management, which will cause a lot of troubles and disputes. For example, the owner of a residential area is a lawyer. He has repeatedly clashed with the management office because of the parking charges in the community. He also gave a speech in the community, encouraging the community owners to refuse to pay the property fees, and said that if anything happened, he would be a lawyer to support the owners. The management office communicated and coordinated with him many times without results. Although such owners are very few, the impact on the management office is extremely bad. In view of similar situations, if the management office announces the income and expenditure of parking fees in the community to the owners once a month or every six months, let the owners know fairly well. I believe that if the owners really care about their immediate interests, they will support and understand the reasonable fees.

visit

Increase the density of "visits" and maintain good relations with the owners.

Property management must have a process of "visiting" with the owners when doing anything. If this link is ignored, the management office may face the constant "entanglement" of the owners, and it is difficult to avoid the owners' complaints, accusations and anger against the management office. For example, the owner of a residential area failed to pay the property fee for two years because of some minor faults in the property. She lives on the top floor and takes a bath at night because there is not enough water pressure. She complained to the management office, but the water supply was handed over to the water supply company. There is also a bare wire, and the owner is worried that it will be dangerous for children to play around. On another occasion, her car was parked in the community. Because there are cars in front and behind, she can't drive out. She asked the community security guard to inform the owners of the two cars before and after, but the security guard couldn't find it at the moment. She was very anxious and had to take a taxi. For the management office, these may be trivial matters, but in the eyes of the owners, it is the service quality and quality of the management office. In view of this kind of problem, when the management office learns that the owner is not satisfied with the complaint handling, it should arrange a "visit" to the owner in time, do a good job of explanation and communication, resolve the owner's grievances, and then actively solve the problem, which is believed to win the understanding of the owner.

throw

"Investment" should be bold and strategic, so as to partially improve the old look of the community.

For the property management company that manages the old residential area, it is always a pity for the overall beauty of the residential area not to make suggestions for the transformation of the residential area and not to do something practical for the residential area, even if the management service is no matter how good. It takes courage and strategy to invest in the renovation of residential areas. The parts that need to be rebuilt in the old community mainly include: security doors, renewal of lane signs in the community, road reconstruction in the community (such as colored roads), designated clothes drying points in the community, vegetable gardens in remote areas of the community, statues in the community, greening varieties in the community, and large-scale wall painting decoration. Investment projects should be combined with the actual situation of the community and consider the interests of the owners. It is the fundamental starting point to facilitate the owners, beautify the community and improve the grade of the community.

announce

"Publicity" activities should avoid singleness and pay attention to actual results.

Property management enterprises can not do without publicity, and effective publicity can enhance the brand of property management and service concept. The word "Xuan" here is mainly reflected in the cultural activities, various entertainment activities and the publicity of property management knowledge in the community. Publicity activities should grasp the project and content of the combination of residential residents and property management, and every publicity activity should play the purpose of letting owners know that property management is closely related to them. For example, the family warm photography exhibition requires photos of a family of three, with a front design and hanging exhibition boards, and a property management knowledge quiz on the back. When owners watch the photo exhibition, they can not only enjoy familiar and warm family photos, but also learn about property management knowledge. Such activities are closely linked with family planning propaganda, which can be described as "killing three birds with one stone". And through this activity, the owners will rationally deal with what happens around them when they encounter the same property management problems in the future. Property management companies hold similar activities on a regular basis, which is conducive to improving owners' understanding and views on property management and making the community develop in a harmonious direction.

Property management enterprises can not do without publicity, and effective publicity can enhance the brand of property management and service concept. The word "Xuan" here is mainly reflected in the cultural activities, various entertainment activities and the publicity of property management knowledge in the community. Publicity activities should grasp the project and content of the combination of residential residents and property management, and every publicity activity should play the purpose of letting owners know that property management is closely related to them. For example, the family warm photography exhibition requires photos of a family of three, with a front design and hanging exhibition boards, and a property management knowledge quiz on the back. When owners watch the photo exhibition, they can not only enjoy familiar and warm family photos, but also learn about property management knowledge. Such activities are closely linked with family planning propaganda, which can be described as "killing three birds with one stone". And through this activity, the owners will rationally deal with what happens around them when they encounter the same property management problems in the future. Property management companies hold similar activities on a regular basis, which is conducive to improving owners' understanding and views on property management and making the community develop in a harmonious direction.