The extra cost of wedding photography is a dime a dozen.

It costs money to rent a clean wedding dress, false eyelashes and remove makeup. Miss Qiu is scheduled to get married in June, 5438+10, so two months ago, she ordered a wedding dress set at the price of 1998 yuan in a well-known wedding photography shop. Including a photo album, one large and one small, giving away 40-inch enlarged pictures and posters, and renting wedding dresses for free on the wedding day.

On June 1 day, Miss Qiu and her fiance came to the wedding dress shop to shoot, and they encountered problems in the process of choosing a wedding dress. "We looked at the display rack under the guidance of the photography assistant. The white wedding dress was all dirty and many places were rotten. On the other side of the cupboard, there was a brand-new wedding dress, so I opened the cupboard door and took a look. The shop assistant enthusiastically told us that this is a vip wedding dress, and we need 500 yuan to visit it.

"Miss Qiu feels expensive, but considering that wedding photos are only taken once in a lifetime, I still paid this' upgrade fee'.

False eyelashes also cost money when making up. A pair of 30 yuan is actually less than 10 yuan. After makeup, the makeup artist said to Miss Qiu, "In order to keep the makeup effect, it is best to use a bottle of makeup remover, 80 yuan." Seeing that Miss Qiu hesitated, the other party said, "It's a pity that such a beautiful bride doesn't need it." Having said that, Miss Qiu had to agree to use it. I didn't expect the makeup artist to say, "In fact, when you shoot on location, you need it on the wedding day. If you buy it together, I can give you a discount of three bottles and one bottle of 200 yuan. " Before the photo shoot, Miss Qiu took it out of 730 yuan. Add photos? A 40-yuan photo went well, and it took a day to complete the inside and outside.

A month later, on the appointed photo selection day, Miss Qiu did not receive the notice from the store. She called to ask, and the other party said, "There are too many people choosing films recently, and your photos haven't been processed yet. Wait a few more days. " In this way, after waiting for another week, Miss Qiu didn't see her photo. Facing the photos in the computer, Miss Qiu and his wife felt their eyes blurred. This one is good, and that one is good. I chose a lot unconsciously, 40 more than the original number. According to the price of a ticket to 40 yuan, Miss Qiu has to spend more 1600 yuan.

During the period, Miss Qiu saw with her own eyes that the customers who entered the store to select films at the same time were left out because they didn't buy additional photos. The receptionist answers the phone for a while and greets other guests for a while, so the customer has to watch the film alone and then sit there and wait.

Photo album upgrade: 500 yuan to 5000 yuan.

After choosing the photos and paying more money, Miss Qiu can finally come to an end. I didn't expect another trick: the photo album can also be upgraded. The receptionist said to Miss Qiu, "This photo album you ordered is the most common. This Phnom Penh style is not very popular now, and it will fade easily after a long time." Miss Qiu wondered: when she first ordered this set, Miss Qiu always said that "this photo album is the most popular style with good quality". How come it is out of date after only a few months, and it is easy to fade?

Because she thought it was unlucky to quarrel over this matter, Miss Qiu stubbornly endured the anger and asked, "What is the way to upgrade?" Miss immediately took out several photo albums: "This is a full leather cover, which looks very stable and tasteful, as long as 500 yuan is added;" This is frosted cowhide, which is more expensive, 1888 yuan. And this is a famous American brand, all handmade, which is more expensive, and it costs 5000 yuan. "

Unable to stand the recommendation of the receptionist, after bargaining, she added 1000 yuan, and Miss Qiu upgraded the photo album to frosted cowhide.

Professionals say that the price should be clearly marked.

In response to the above problems, the reporter interviewed the manager of a professional wedding photography shop.

The manager said that many consumers encountered a lot of extra expenses in the process of taking wedding photos. Most of these expenses were not known in advance, but they had to be paid in the end, which caused budget overruns and affected consumers' mood. According to the formal procedure, the merchant should introduce some necessary expenses to the customer when signing the contract, which will be reflected in the order after the two sides reach an understanding on the price. At some point, Manager Peng took out an order that had just been signed with the customer. The reporter saw that there is a remarks column on this order, and all expenses are explained, clearly indicating which expenses need to be paid by customers and which belong to the free category. "Before the customer takes the film, we will have a process to help the customer review. If there is an extension, most of them have found problems during the audit. We may need some time to rework the photos, but before that, we will definitely inform the customer for approval. Our starting point is for the benefit of our customers, so there will be no unreasonable delay. "

Regarding the service attitude of the wedding photography industry, the manager told reporters her opinion: "I think we are a service industry, and I hope every customer can be satisfied with us. Therefore, we will treat every customer more sincerely and patiently, and strive to satisfy every customer. As for the problems that some consumers encounter with different consumption grades and different treatment, it is absolutely impossible to happen in our store. The amount of consumption only determines the amount of shooting content, and our service attitude will not change because of different grades. "

The manager finally said, "Getting married is an important thing in life. Every couple wants to take a group of beautiful photos happily at this time, and we will work harder to satisfy every customer. "