Summary of personal work in government departments

Summary of personal work in government service 1 Since I started to work in the central window, under the dual leadership of the central leadership and the bureau leadership, and with the care and help of colleagues, I have strived to build the agricultural machinery window into a window with better service, higher efficiency, more convenience and better image according to the goals of speeding up examination and approval, improving service quality, enhancing image and improving satisfaction. The research and work in the past year are summarized as follows:

First, improve ideological understanding. As the window staff of the government affairs center, while serving the people, they should unify their thinking with the decision-making of the county party Committee and the government and improve their ideological understanding. I am the staff of agricultural machinery window. Over the past year, I have strictly abided by the rules and regulations of the center and never relaxed my business knowledge in order to apply it to practical work.

Second, clear job responsibilities. In window work, I know that it is most important to establish a sense of responsibility and mission, strengthen service consciousness, strengthen service function, improve service quality and deepen service attitude, so as to achieve cordial, dignified, harmonious, enthusiastic, active, patient and thoughtful service. The window should be operated in an open, fair and sunny manner, so as to establish a good image of the government and make the people feel at ease and comfortable. High-quality and efficient convenience service can reassure the people, solve their difficult problems and create a harmonious social atmosphere. At the same time, I will patiently solve and answer the people's problems, take convenience, benefit and serve the people as the starting point and the end result of my work, aim at helping the people solve problems, and clarify my work responsibilities.

Third, enhance business knowledge and improve service efficiency. The window is an administrative function representing the overall situation, so I must serve enthusiastically and skillfully and give correct answers to customers' inquiries; Where the masses have doubts, they can patiently and meticulously explain and explain until they understand; When receiving foreign customers, answer in Mandarin; Be able to actively guide customers with limited cultural level; When answering the phone, you can take the initiative to say hello. Loyal to their duties, love their posts and dedication; Unite and coordinate the promotion work of this unit; There were no disputes and unpleasantness with customers, and there were no complaints and reports for failing to perform their duties correctly. Looking back on my work in the service center for one year, there are still some minor mistakes in my work. I know I need to learn more business knowledge and be more strict with myself, so as to enrich my business knowledge and solve problems for the people better.

Fourth, the direction of future efforts. In the future work, we should strengthen our study, strive to improve our own quality, and constantly establish professional ethics and service level. Learn from superior policies and grasp the correct direction; Change the work style and correct the thinking of window work; Take continuous improvement of work style as an important means to promote work. I always take "serving as my duty, facilitating the masses and contributing to the society" as my motto, constantly ringing the alarm bell and striving to be a civilized and excellent window staff. I will take this summary as my personal support, supervision and help, carry forward the achievements, overcome the shortcomings, forge ahead with more full work enthusiasm, and make new contributions to promoting the work and development of the government service window in our county.

Summary of Personal Work in Government Service In 2 20xx, the window of County Land and Resources Bureau in the administrative service center aimed at optimizing the economic development environment and carrying out the activities of serving the people, effectively changed the work style, improved the administrative efficiency, optimized the service process, and made great efforts to create a one-stop service window, which truly realized the "one-stop" service of business window acceptance, window audit, window charging, window accreditation and window accreditation. To provide customers with efficient, fast and convenient quality services. Up to now, Window * * * has handled all kinds of examination and approval items 1906, and the timely completion rate is 99%. The annual work situation is briefly summarized as follows:

I. Work progress in xx years

(a) bureau leaders attach great importance to the "window" work and give strong support.

The main person in charge of the bureau attaches great importance to the window work and has visited the center for inspection and guidance many times. The leaders in charge check in at the center every week and communicate with the leaders of the center. The bureau issued two sets of uniforms to the staff, dressing the, which set up a good image of the window staff.

(two) to improve the service quality and service level of staff.

In order to further improve work efficiency, strengthen management, standardize operation and improve service level, Land Window takes the lead in developing service quality activities in the center, namely "Five Ones" activities. First, mobilize window staff again, unify their thinking, deepen their understanding, and provide ideological guarantee for further improving window efficiency and service quality; The second is to carry out a self-examination and self-correction activity every quarter, and conduct self-examination and self-correction in contrast to administration according to law, standardized handling of affairs, and enthusiastic service. , advanced performance, spur backward; Third, everyone writes a work summary every quarter, contacting the responsibilities of each position, and paying close attention to rectification if it is not enough; Fourth, organize an enterprise return visit every quarter to solicit opinions and suggestions from enterprises on window approval and service; Fifth, conduct business training once every quarter to continuously improve the business level of window staff. The above activities have greatly improved the comprehensive quality of window staff, and the service quality and service awareness have been significantly enhanced.

(3) Innovating service mechanism to realize convenient and efficient window service.

1, adhere to the "leadership window service system". The leaders in charge of the bureau go to the window once a week to work, directly face investors and the masses, and coordinate and solve problems on the spot. It embodies the service concept of "people-oriented, convenient and efficient" and establishes a good image of government service. On-site inspection of window work, staff service and work discipline in the administrative hall.

2, the implementation of "six open", improve work efficiency. In strict accordance with the requirements of the documents, the land window promises to report and receive the documents within 7 working days after receiving them. All fees in the window will be paid in the central bank settlement window. According to the requirements of standardized window construction, service guides and project notices are placed in the window, and demonstration texts are provided. In order to facilitate the work of the masses, the efficiency has been improved. The work center of the national land window staff is the masses, and the heart is the masses. At present, when the staff who come to handle affairs fail to deal with it in time, they take the initiative to delay the off-duty time and wait for the masses to get off work.

(4) Strengthen system construction and window management.

1, adhere to the "four systems" and strictly implement the "four prohibitions" and "six prohibitions".

2. Give the chief representative of the window full authority to handle relevant business matters of the Bureau. The chief representative is responsible for the on-site examination and approval of materials to improve the efficiency of window handling.

3, strictly implement the relevant provisions of the organ efficiency accountability, bureau leaders don't regularly urge, the focus is on the window staff in strict accordance with the law, implement work discipline, improve work efficiency, improve service attitude, solve the difficulties of the masses, promote the implementation of the work, and strive to make the window a performance-oriented window.

Second, achieve results.

Training staff to firmly establish the "four consciousnesses" has further improved the quality of window service. Further establish a sense of service, which is embodied in serving the people, facilitating the people and benefiting the people, starting from meeting the needs of the clients and taking the satisfaction of the clients as a foothold; Further establish a sense of responsibility, always embody the integrity of law and discipline, achieve "words must be done, actions must be fruitful", constantly increase the proportion of immediate work, and put an end to the phenomenon of "two-headed acceptance" and "cardiopulmonary bypass"; Further establish legal awareness, embody administration according to law everywhere, bring window work into the standardized track, and always ensure administration according to law; Further establish efficiency awareness, focus on the construction of "efficiency window", actively innovate service methods, strive to promote standardized operation, and comprehensively improve administrative efficiency and service level.

Personal Work Summary of Government Service 3 As the entrusted agent of the comprehensive window of the county government service center, I strictly abide by the rules and regulations of the center. With the help and guidance of the leaders of the center, my agency business level has been continuously improved, my service awareness has been continuously enhanced, and all aspects have strict requirements. The work and thoughts of 20xx years are summarized as follows:

First of all, ideologically, I seriously studied the theory of "Theory of Three Represents" and put it into my own work practice, considering the overall interests of the center everywhere; Conscientiously implement the party's line, principles and policies, and abide by various national laws and regulations; Actively participate in the "charging" training course for activists joining the Party in the county, participate in the mass line education practice activities of the Central Party, democratic life meetings, and various volunteer service activities, including on-site volunteer guidance service at the Spring Festival job fair in Nanling County, neighborhood watch and volunteer service activities in the community of Love Clothes Station in Nanling County; I visited four families in difficulties in Chungu Community of Jishan Town, and sent holiday greetings and solatium. Every month, civilization is created on the road of persuasion; Eight moral lecture activities were held, the monthly live shooting of moral lecture activities was done well, and the software materials were collected and uploaded to the dynamic management system of civilization creation in a timely and effective manner. Among them, I successfully participated in the organization and held a moral lecture hall. Strive to improve their own political and ideological quality.

Secondly, in the work, strictly abide by the rules and regulations of the center, keep the window clean and tidy, work in place, standardize the operation, and conscientiously complete the entrusted agency work, the monthly and annual assessment of the center, and other temporary work assigned by the leaders. The six units I represent have many examination and approval items, a wide range and complex requirements. Nevertheless, I still insist on answering the questions of the masses patiently.

Timely acceptance, efficient completion, strict examination of various procedures, one-time notification of incomplete information, patient explanation. Therefore, there was no complaint throughout the year, which established a good image of the center serving the people. In order to improve my professional level and theoretical level, I participated in online distance learning, learned the latest national policies and regulations, the reform of administrative examination and approval system, the openness of government services and innovative methods of government services for the convenience of the people, and attended the city-wide exchange meeting on government services standardization in Wuwei County, attended the training course on government services and social management standardization in Chongqing, obtained the qualification certificate of internal auditor for government services standardization, and participated in the standardization of government services in Nanling County. In addition, in order to broaden my knowledge, I attended advanced studies and obtained relevant degrees.

In March this year, she was named one of the top ten smiling angels in Wuhu government service system; In August, he was transferred to participate in the clean-up of the county power list; In 20xx 1 1 month, he was named Lei Feng pacesetter in Nanling County. In this year's five-month appraisal of the center, * * * was named as the outstanding individual of the month for three times, which is the affirmation of my work by leaders and colleagues. But I know that I still have many shortcomings. I will definitely continue to work hard in the coming year, set a higher standard for myself, foster strengths and avoid weaknesses, and strive for a higher level.

Summary of Personal Work in Government Services 4 Promoting "Internet+Government Services" is a key link to implement the national and provincial reform requirements of "simplifying administration and decentralization, strengthening supervision and improving services". Our Committee attaches great importance to it, takes active actions, makes solid progress, and completes relevant work in strict accordance with work requirements and time nodes. The work of "Internet+Government Services" of our Committee is summarized as follows:

I. Progress of work

(1) Improve the list of government services. In accordance with the requirements of the Notice of the General Office of the People's Government of Anhui Province on Doing a Good Job in the Compilation of the List of Other Rights and Public Services in Counties and Villages, in June, our commission further sorted out and improved the other rights and public services involved in the List of Other Rights and Public Services in Counties and Villages. * * * involves 29 items of administrative power and public * * * services of our Committee, all of which are entered into Anhui government affairs management system. In June165438+1October, according to the requirements of the county government affairs service center, all the list items were further sorted out and improved, and all 29 items have entered the No.28 window on the third floor of the county government affairs service center and passed the examination and release.

(two) actively promote the "one-time online completion" of government services. In accordance with the spirit of documents at all levels, our commission regards "one thing" as the standard for enterprises and the masses to do good deeds, comprehensively sorts out and publishes the list of matters and the list of implementation of our commission, optimizes the process of examination and approval services, and further improves the efficiency of examination and approval services. Simple matters handled by enterprises and the masses in accordance with the application will be handled as soon as they come, so as to "do it right away"; Relying on the "Internet+government services" platform, the examination and approval services closely related to the production and operation of enterprises and the production and life of the masses will be "online". In terms of the depth of handling, 20 of the 29 items entrusted by our commission are four-level, and enterprises only need to submit materials online without reaching the current level; The depth of the other nine items is level 3, and enterprises and the masses only need to go to the handling site 1 time. The client shall hand in all the materials at one time in the window of the government affairs center, and the internal circulation shall be carried out by the window. The time limit for completion shall be reduced by more than two thirds compared with the legal time limit, so as to minimize the number of times that the masses of enterprises run to the center.

Up to now, more than 95% of the administrative examination and approval items of our Committee have been handled at one time. In order to better facilitate the people and benefit the people, all the examination and approval items have been handled online, and the items, procedures, progress and results have been made public, realizing online inquiry, interaction and traceability.

(3) Improve the volume and coverage. By the end of 20xx65438+February, our commission had handled 3 1 piece through the government service system, with a coverage rate of 65.5%. The coverage rate is not very high, mainly due to the small number of applications.

Second, safeguard measures

(1) Strengthen organizational leadership. The implementation of "Internet+government services" is in line with people's expectations. Our Committee attaches great importance to it, earnestly strengthens the leadership responsibility, puts it on an important agenda, clearly defines the leaders in charge, and is specifically responsible for the examination and approval of our Committee's "Internet+government services". It is implemented by the administrative examination and approval service unit, with detailed tasks and clear time nodes to ensure the accurate and detailed implementation of online examination and approval.

(2) Strengthen the assessment and supervision. Consciously accept the supervision and inspection of the county office and county e-government office on the implementation of "Internet+government services" and incorporate this work into the annual assessment of government cadres.

(3) Strengthen publicity and guidance. Make full use of the Internet, new media and other carriers to vigorously promote the "Internet+government services" work. Combine publicity with information disclosure, policy interpretation and social supervision, listen to the opinions and suggestions of the masses of enterprises, correctly guide social expectations, broaden public participation channels, and create a good government environment.

(Yes) Strengthen security. Improve the network infrastructure, organize information security training, ensure that the staff in all aspects of examination and approval strictly perform their duties, abide by the confidentiality system, strengthen network information security, and continuously improve the information foundation and security level.

Personal summary of work in government departments

(1) Improve the construction of government service institutions.

1. Leaders attach importance to it. Strengthen daily business training and ensure that regular work meetings are held every month for business training. In addition, township administrators regularly conduct one-on-one business training for villages. There are pictures, interviews, inspections and meeting agendas.

2. The service facilities are complete. Town level and 10 villages (communities) have fixed service halls. Having office supplies such as desks, computers, photocopiers, chairs and cabinets that meet the needs of work; The office space is clean and orderly, and there are service facilities such as seats for receptionists; The service logo is clear and the logo specification is eye-catching.

3. The work team is relatively stable. Towns and villages have clear leaders in charge, the service hall has a specific person in charge, the town hall has eight people, and each village (community) has more than three resident staff who are stable, skilled, efficient and have a perfect service system in the hall.

(b) Improve the standardization of government services.

Town-level and village-level timely compiled the implementation list of government services, realizing the complete elements and accurate content, and dynamically adjusting and publishing the online guide of government services. By the end of 2020, all the options such as "six terminals, ten operations" and "support reservation" in the event execution list have been checked. 1 1.

(c) Increase the online workload.

1. Total number of pieces. The number of cases handled at the township level is not less than 1 10,000, and the number of cases handled at 1 village (neighborhood) year is not less than 5,000. The total number of pieces handled by the town is not less than 60,000 pieces. The number of cases handled at the town level is 25,240 per year. According to the statistics of cities and towns, the total number of office pieces is 100965.

2. Growth rate. Compared with the target tasks of last year, the total number of township offices has been successfully completed.

(4) Improve the coverage of matters.

There are 853 items at township level 153 and 700 items at village level, each item is more than 1. By the end of 2020 1 1, the target of 100% has been reached.

(5) Improve the registration of legal person users.

Taking the town as a unit, the registration amount of legal person users (including enterprises and institutions, individual industrial and commercial households and farmers' professional cooperatives) on the government service network is counted. The total number of tasks in the town is 200. This work has exceeded the target, and the registered number is 2 13.

(six) improve the application of "electronic certificate".

Take the town as the unit, and call the "electronic license" as the working material. Town and village levels focus on one problem (that is, social security card application).

(seven) improve the service evaluation work.

On the basis of the satisfaction of the "good and bad reviews" of Anhui government service network, the town and village levels have done a good job of checking and praising at the same time.

(8) Improve the application of 7X 24 service map.

Relying on the 7X24 service map management platform in Anhui Province, we will improve the effective access, effective search and evaluation of town maps. This work has been successfully completed.

(9) Improve daily work.

Submit relevant reports and materials to the county data resources administration in time as required, attend work meetings on time, and complete related tasks.

Second, the problems existing in the work

(1) The construction of township managers needs to be strengthened. Town 153, involving 20 functional departments in the town. At present, there is only one township administrator, so it is necessary to strengthen the team building.

(B) frequent changes in villagers, the lack of long-term mechanism. There are 10 villages in the whole town, and 4 villages have changed this year. "Internet+government service" is a job with higher professional requirements for computer operation than other jobs. Frequent replacement of village officials also has a certain impact on the subsequent development of this work.

(3) The follow-up guarantee is insufficient, and the service quality still needs to be strengthened. Up to now, the work of "Internet+government services" reflected by the relevant villages is complicated, the funding guarantee has not kept up, and the service quality needs to be further strengthened.

Third, how to carry out the future work.

(A) to post to people, detailed division of labor. Thirty-two people involved in town-level matters should perform their duties, complete the supplementary recording of workload and praise after daily supplementary recording. Complete the target tasks on time, monthly and in quantity.

(2) Establish and improve various systems and strengthen the construction of long-term mechanisms. There are two people in AB post of each village. When time is tight and tasks are heavy, such as workload, praise, coverage, daily revision, etc., we will work together to complete them.

(3) Change the working methods and increase the logistics support. According to the actual situation, special administrators are given certain funds and overtime subsidies to better improve the quality and level of service.