Basic knowledge and skills of secretarial work

Secretarial means mastering the basic theories and knowledge of public relations and secretarial major, being familiar with the principles and methods of modern philology and secretarial science, and having strong writing ability. The following are the basic knowledge and skills of secretaries I shared. Welcome to read!

Paperwork is a scientific and serious work, which requires the clerical staff engaged in this work to have the following basic qualities:

(1) Having high political consciousness, policy level and strong legal concept (the policy level of clerical staff determines the quality of clerical work; Clerical personnel should not only know the law, but also abide by it)

(two) love their jobs, be loyal to their duties, work hard, be rigorous and meticulous, observe discipline and keep secrets.

1. As a clerical worker, only by loving and being loyal to his duties can he do a good job in clerical work.

2. Hard work and preciseness are the working attitude and spirit that clerical staff should have.

3. Abiding by discipline means doing things in strict accordance with job responsibilities and not using work for personal gain.

(three) should have the necessary professional basic knowledge, operational knowledge and basic knowledge of related disciplines.

The professional basic knowledge of secretarial staff mainly refers to the basic knowledge closely related to the secretarial work. Generally includes the following aspects:

The first is basic theoretical knowledge. Including philology, applied writing, secretarial science, informatics, administration and so on. Basic theoretical knowledge is comprehensive, general and basic, and it is the theoretical guidance of practical operation knowledge and skills in clerical work.

The second is practical knowledge. The necessary professional basic knowledge of clerical staff includes not only basic theoretical knowledge, but also practical operation knowledge. That is to say, clerical staff can not only understand and master all aspects of clerical work and its contents, but also be familiar with and master its operating procedures and methods.

The third is other basic knowledge. Mainly refers to some basic knowledge related to paperwork.

(four) master skilled business skills, and constantly improve the comprehensive application ability.

The professional skills of clerical work mainly include the following:

1, comprehensive text processing ability

2. Writing ability

3, shorthand ability

4. Printing ability

5. Proofreading ability

6, the ability to use modern office equipment

Part of the secretary's views

(A) the secretary's knowledge structure

The secretary's knowledge structure is the knowledge needed by the secretary's work, that is, the knowledge and its composition on which the secretary's working ability is formed.

The comprehensiveness of secretarial work requires secretaries to have extensive knowledge; The professionalism of secretarial work requires secretaries to have solid professional knowledge.

1, basic knowledge level

The basic knowledge level is the foundation of the secretary's knowledge structure, the knowledge part that plays a fundamental role in the secretary's knowledge structure and the basic condition for constructing the secretary's knowledge structure. Basic knowledge should be not only solid, but also extensive.

(1) Basic knowledge of culture

The basic knowledge of culture possessed by a secretary is not only the basic knowledge of social science, but also the knowledge of natural science. High school education level is the equal requirement of the state for all government officials, and it is also the minimum knowledge level that a secretary should have. Such as Chinese knowledge, scientific knowledge, historical knowledge, foreign language knowledge and so on.

(2) Basic theoretical knowledge

Mastering basic theoretical knowledge is the basic condition to improve the quality of secretaries. Such as the basic theory of Marxism, economic knowledge and the party's basic policies;

(3) Basic knowledge of law

Basic knowledge of law is an important basis for secretaries to engage in secretarial work. To standardize secretarial work, first of all, secretaries are required to master basic legal knowledge.

2. Auxiliary knowledge level

Auxiliary knowledge level refers to the knowledge related to the secretary's professional knowledge, although it is not the secretary's professional knowledge, it is a kind of auxiliary knowledge.

(1) Traditional disciplines mainly include literature, aesthetics, law, journalism, ethics, psychology and other knowledge.

(2) Emerging disciplines, mainly including management science knowledge, social communication knowledge, soft science knowledge and other related disciplines.

3. Professional knowledge level

The level of professional knowledge is the core and basic level of the secretary's knowledge structure, which refers to the specialized business knowledge required for secretarial work. It is a kind of guiding knowledge, a part of forming the professional characteristics of secretaries, and closely related to the secretary's work objectives. It consists of two parts:

(1) Business knowledge

Mainly refers to the secretary's professional knowledge, which is an important symbol different from other professions. Generally including: general secretarial science; Branch secretarial science (such as administrative secretarial science, enterprise secretarial science, science and technology secretarial science, foreign-related secretarial science, grass-roots secretarial science, advanced secretarial science); Secretary writing; Secretary psychology; Knowledge of philology, archival science and official document writing; Knowledge of investigation and research, conference work, letters and visits, confidentiality, organization and coordination, office automation, etc.

(2) Industry knowledge

The secretary must master the following necessary industry knowledge: understand the overall composition and scope of the industry knowledge; Understand the tasks and characteristics of subordinate departments; In-depth grasp of knowledge often used in work; Understand the management knowledge of the industry

Note: a, a more reasonable secretary knowledge structure should have the following characteristics: centrality; Broad; Dynamic; Hierarchy.

B, the way to establish a reasonable knowledge structure is: studious is the premise of success. In addition, we should also pay attention to the accumulation, renewal and enrichment of knowledge.

(B) the secretary's ability structure

The secretary's ability refers to the secretary's ability to complete the secretarial work in practice, which means that the secretary's ability can only be displayed and developed through a series of activities of the secretary.

1, basic ability

Refers to the ability that a secretary needs to engage in secretarial activities, which is the basic condition for secretarial work.

(1) Observability of Secretaries

80%-90% of the information a person gets comes from vision. The secretary's observation should focus on leadership and society. Good observation requirements: purposeful, organized and keen.

(2) the secretary's memory

Good memory performance: remember quickly, remember accurately, remember more, remember firmly. Good memory methods: grouping, summary, deduction, image and so on.

(3) the secretary's thinking ability

Thinking ability occupies a core position in the basic ability of a secretary. The performance of strong thinking lies in: thinking should be broad, profound, flexible and novel.

(4) the secretary's imagination

Imagination is very important in secretarial work, especially in creative work. A good imagination needs realism, richness and novelty. A secretary should have a good imagination, first of all, he should enrich the representation and knowledge reserve of the brain, secondly, he should be diligent in thinking, and in addition, he should pay attention to the ways of imagination, such as analogy and association.

2. Professional ability

(1) Reading ability

The overall requirement for a secretary's reading ability is accuracy and rapidity. The cultivation of secretary's reading ability should first have a good knowledge structure, then pay attention to the development of other abilities, and finally have a scientific reading method.

(2) Writing ability

That is, the ability to express words, which is the basic skill of a secretary and also the "housekeeping skill" of a secretary. The writing ability of a secretary mainly refers to the writing ability of various practical articles. The general requirements of a secretary's writing ability are: accuracy, conciseness and standardization.

(3) Speaking ability

That is, the ability of oral expression. The general requirements of a secretary's oral ability are: correct pronunciation, concise expression and appropriate tone words. Ways to improve your speaking ability: first, talk more, second, think more, and pay attention to other aspects of training and tempering.

④ Ability to handle transactions.

The basic function of a secretary is to handle affairs. The general requirements of a secretary's general handling ability are: being familiar with the way of doing things, being good at acting on camera and being good at receiving people and things.

3. Special abilities

Refers to the secretary's ability to engage in a special secretarial work, which has personality characteristics and is an important aspect that causes the personality difference of the secretary's ability structure.

(1) coordination ability

Refers to the ability to use coordination principles and methods to keep all aspects orderly and scientific. The general requirements are: master the basis of coordination, be familiar with policies and regulations, and not engage in "arbitrariness"; It is necessary to master the principle of coordination and make it well-founded; To choose a coordination method, different coordination methods should be adopted according to different situations and objects.

(2) Research ability

The general requirements are: to have a plan; There are scientific methods; Have a strong insight; Be good at communicating with the respondents quickly and gain their trust.

(3) Operating ability

It mainly includes typing, copying, microfilming, photography, recording, video recording, editing, proofreading, shorthand, driving and so on.

(C) the psychological quality of the secretary

The psychological quality of a secretary refers to the sum of the stable psychological characteristics of a secretary in terms of psychological process, psychological tendency and psychological quality, which affects the assistant behavior, interpersonal relationship and self-cultivation of a secretary.

1, the composition of the secretary's psychological quality

(1) secretary's interest

That is, cognitive tendency, often said hobby. A secretary's interest should have the following qualities: extensiveness, centrality and persistence.

(2) secretary's mood and emotion

Emotion is people's inner experience of whether objective things meet their own needs. The emotional qualities of a secretary are: a sense of morality; Have a sense of reason; Have aesthetic feeling.

Emotion is the basic form of emotion and people's attitude towards objective things. Emotion is relatively stable and lasting, and it is easy to change and be unstable. According to the nature, the secretary's emotions can be divided into two categories: namely, pleasant emotions; Be in a bad mood. According to the intensity, speed and duration of occurrence, it can be divided into three categories: emotion, passion and pressure.

(3) the secretary's wishes

Good will is the guarantee for the effectiveness of secretarial work and the driving force for continuous improvement of self-cultivation.

A good will should have the following characteristics: consciousness, decisiveness, persistence and self-control. (On the contrary, they are indicative and arbitrary; Indecisive and arbitrary; Stubborn and vacillating; Willful)

(4) secretary's temperament

Temperament refers to the relatively stable dynamic characteristics in people's psychological activities. All psychological activities and behaviors of people are influenced by temperament, which is stable, but people's temperament is very different. Temperament types mainly include: sanguine (active type), choleric (excited type), mucinous (quiet type) and depressive (inhibitory type).

note:

The above four qualities have both positive and negative aspects, and cannot determine a person's achievements. The size of work performance mainly depends on a person's work attitude and hard work. In practical work, we can give different consideration to the arrangement of secretaries with different temperament types.

The ways for secretaries to cultivate their temperament are: self-control, the influence of professional environment, and consciously doing something contrary to their temperament.

(1) secretary's personality

Secretary's personality is the core part of secretary's psychological quality. Personality is mainly manifested in two aspects: attitude towards reality and mode of action.

The sound personality of a secretary mainly includes: strong and persistent but not stubborn; Be agile, flexible and not rash; Cheerful, easy-going and not frivolous; Humorous but not sharp. A sound personality is conducive to good interpersonal relationships, adaptation to the environment and physical and mental health.

2. Secretary's mental health

(1) Factors affecting the mental health of secretaries

Be at a loss; Public opinion pressure; The relationship is complicated.

(2) Secretary's mental health standard

A mentally healthy secretary should have the following main signs: normal intelligence; Emotional maturity; Behavior coordination; Focus on work; Harmonious relationship.

(3) Common psychological barriers of secretaries and their elimination.

Jealousy: we should face up to our own gap, stop comparing with others, have a positive attitude of catching up with or surpassing others through efforts, and get rid of morbid inferiority or self-esteem.

Anxiety: be firm and confident in the future, not be bothered by one thing, not care about gains and losses, and strive to achieve a meaningful goal.

Impatience: be calm when something happens, be calm when something happens.

Boredom: Establish correct ideals, beliefs and work goals. Correct is the way of thinking, and it is useless to know how to be bored.

Pride and inferiority: establish a correct sense of self-expression, thus maintaining psychological balance.