Summary of office reception work

It refers to the written material that summarizes the experience or situation in a certain stage of work, study or thought, which can help us straighten out the knowledge structure, highlight the key points and break through the difficulties. So review well and write a summary. So how do we write a summary? The following is a summary of the office reception work I helped you organize. I hope it will help you.

1 20xx summary of office reception work in the first half of the year, our office closely focused on the working idea of "137" of the municipal party committee and government, earnestly performed the functions of the reception department, actively played the role of "window", "bridge" and "link", further promoted the reception work, and made positive contributions to the economic and social development of xx.

First, serve the overall situation and successfully complete various reception tasks.

In the first half of this year, with the rise of a new round of development climax in our city, XX has become the focus and hot spot for leaders at all levels to study and study. Facing the new situation and tasks, we put the reception work into the overall situation of the city's work to think and plan, and regard obedience and service to urban development as the fundamental starting point and foothold of the reception work. In accordance with the requirements of high starting point, high standard and high efficiency, we will overcome the difficulties of shortage of manpower, tight time, heavy tasks and great changes, and with the support and cooperation of relevant departments at the county (district) and municipal level, we will conscientiously do a good job in all reception work and successfully complete all tasks. From June 65438 to June this year, our office received 87 batches, 1458 person-times (including entourage). Compared with the same period last year, there were 2 batches 126 person-times. Among them, the second-level reception task 1 batch was successfully completed, with 30 person-times; Reception hall (provincial) level (including comprehensive inspection and supervision of the National People's Congress, provincial party committees, provincial people's congresses, provincial governments and provincial CPPCC) 19 batch, with 420 person-times; Reception hall (bureau) level (including central ministries, provincial departments, other city (state) leaders and party and government delegations) 46 batches, 864 person-times; Reception of foreign friends and important merchants 2 1 batch, 144 person-times.

The second is the service center, which constantly expands the functions of reception work.

1, earnestly do a good job in liaison, coordination and service during the inspection, investment promotion and economic and trade activities of city leaders. In the first half of this year, the leaders of the Municipal Party Committee and the Municipal Government led party and government delegations to Nanchong, Suining, Chengdu, Zigong and Ziyang, led party and government and enterprise delegations to Deyang and Ziyang, and led an industrial investment delegation to East China. Our bureau sent staff to be responsible for the liaison, coordination and service with the delegation, and got in touch with the reception departments wherever we went, ensuring the smooth progress of the inspection activities.

2, continue to do a good job in advanced education activities and reception during various meetings. In the first half of this year, the third batch of advanced education activities in party member in our city continued. As one of the leaders of the Municipal Education Department, the leaders of our office took the lead in organizing the reception and meeting work of various meetings during the activities. In particular, do a good job in the reception of the Sixth Inspection Team of the Provincial Party Committee to visit our city, and do a good job in the reception of CCTV's "Daughter of the Party" column to visit our city.

3. Complete the "100 1 task" of the Central Security Bureau as required. According to the arrangement of the reception office of the provincial party committee and the provincial government, our office completed the preliminary work of "100 1 task" issued by the Central Secrecy Bureau in 20xx. At the same time, careful organization ensured the high-quality, safe and timely completion of the additional tasks of the Central Guard Bureau.

Third, serve the guests well and further improve the reception level.

1, the reception procedure is more standardized. In order to conscientiously implement the "Regulations on Interior Reception in Sichuan Province (Trial)" and make the reception work further adapt to the requirements of the new situation, the original reception regulations are sorted out, combined with the new reality and situation, and on the basis of drawing lessons from foreign experience and soliciting opinions extensively, the "Regulations on Interior Reception in XX City" is formulated and submitted to the municipal party committee office and the municipal government office for formal issuance. In accordance with the requirements of the "Regulations", unified leadership, unified management, unified standards and unified examination and approval procedures are implemented for the reception work, and the reception behavior is standardized, so that the reception work in our city is more standardized and institutionalized.

2. The reception service is better. The first is to strengthen the detailed service. Reception documents of important guests (including the list of items placed in the room and the menu, etc.). ) has been established and provided with washing utensils packed in special boxes for guests. At the banquet, mutual understanding cards were placed for both the host and the guests. The second is to pay attention to special services. Developed reception gifts that reflect the characteristics and cultural connotation of XX, such as making Zhang Daqian's paintings with Shu brocade, which is elegant and refined and popular; Take photos of important activities during heavy passengers, load them into special photo albums, and deliver them when heavy passengers leave; Put forward clear requirements for the variety, collocation and processing of dishes in hotels, emphasizing the use of "local products" and less "foreign specialties" to reflect local characteristics. The third is to embody personalized service. Understand the living habits of guests through various channels before reception, such as dietary preferences or taboos, and provide targeted services during reception. The fourth is to strengthen counterpart services. As far as possible, the guests are accompanied by the leaders of the corresponding municipal departments "one-on-one", which not only provides the municipal departments with opportunities to strengthen ties and enhance their feelings with the leaders of the higher authorities, but also makes the reception more targeted.

The fourth is to lay a solid foundation and further strengthen the self-construction of the reception team.

1, strengthen the guidance of county (district) reception work. Conduct official reception etiquette knowledge training for the directors of the offices of counties (districts) and municipal departments, and be invited to conduct official reception etiquette knowledge training for the leaders of towns and districts directly under the Central District. Hold a symposium on official reception, and strengthen contacts and exchanges between receptionists at the city and county levels. In the important reception, sending staff to strengthen the guidance of county (district) reception work and actively strive for the city leaders to coordinate and solve the difficulties and problems existing in county (district) reception work, which has played an important role in promoting the improvement of county (district) reception level.

2. Focus on improving the political quality and professional quality of the reception team. Strengthen political and ideological education. Guide employees to strengthen political awareness and clarify responsibilities and missions; Organize employees to keep abreast of major decisions and work arrangements of party committees and governments at all levels, understand the basic situation of XX development, further improve the political and ideological quality of employees, and enhance their sense of responsibility, dedication and service. Strengthen business training. Organize full-time employees to actively participate in all kinds of learning and training. For example, when selecting employees to study and inspect for city leaders, attract investment, and negotiate economic and trade services, employees are required to seriously study the advanced experience of sister city (state) reception work. In the actual reception work, special attention should be paid to strengthening the training of employees, adhering to the summary and evaluation system, and summarizing and evaluating in time after the completion of important reception tasks to continuously improve the professional quality of employees.

3. Strengthen the basic work of the reception desk. Continue to run the website of the communication room well, which has played an important role in promoting XX and strengthening peer contact and communication. The registration and statistics of reception tasks were further strengthened, and the archival work of 20xx years was completed.

In the first half of this year, the reception work in our city has achieved remarkable results on the whole, but there are still the following problems: first, there are fewer staff at the reception office at the city and county (district) levels, which restricts the in-depth development of reception work; Second, the quality of reception cadres needs to be further improved, especially in the three counties where reception offices have been established. There are many novices engaged in reception work, and their quality needs to be improved urgently.

In the second half of this year, our bureau will continue to focus on the overall situation of the city's work, strengthen the overall quality internally, shape the image of the window externally, be pragmatic, and strive to push the city's official reception work to a new level and serve the city's sound and rapid economic and social development.

In the reception room of XX Municipal Committee and Municipal Government.

20xx July 3rd

Office Reception Summary 2 Under the correct leadership of the Party Committee and the office, with the support and help of all the comrades in the office, I can adjust my mentality in time, readjust my position and adapt to the change of my role as soon as possible. At work, I can always be strict with myself, constantly enrich and improve myself, and work actively. At the same time, I strictly demand myself according to the standards of court staff, strengthen my study, strive to improve my legal professional knowledge and comprehensive quality, and successfully complete all the tasks assigned by the leaders. The work, life and study in the past year are summarized as follows:

First, study hard the law and all kinds of professional knowledge, and constantly improve their comprehensive quality.

Knowledge is power and knowledge is wealth. Only by constantly strengthening self-study can we constantly adapt to the development requirements of the times. In the work, I can constantly enhance the initiative and consciousness of learning theory, strengthen the systematicness and orderliness, and constantly improve my ideological and cultural quality. Learn from books, from practice, from comrades, and strive to learn to think, understand and use. Through learning, we can further broaden our knowledge, update our knowledge structure, absorb spiritual food, enrich ourselves, and improve our ability to do a good job based on the court.

Actively participate in the study of political theory organized by the college, learn the party's line, principles, policies, laws and regulations, learn the advanced deeds of advanced figures, and use the knowledge learned to guide work practice. Over the past year, I have learned a lot from all the education and study organized by the whole hospital, and I have tried my best to apply what I have learned. Especially in the advanced education activities, I carefully analyzed my own problems according to the standard requirements, found out my own shortcomings in understanding party member's advanced nature from the depths of my heart, from the attitude of work and from the attitude of life, and formulated practical personal rectification measures, which effectively guided me. Focus on strengthening the study of legal knowledge and related knowledge. After work, I can also consciously learn legal knowledge and practical writing on holidays, and constantly improve my ability to control the whole work. In the specific learning process, I always insist on squeezing out time, chatting less, drinking less and watching less TV, so as to watch more, think more, ask more and do more, and constantly consolidate the learning effect.

First, learn from colleagues around you with an open mind and improve your overall quality. In my work and study, I always keep in mind the old adage that a threesome must have my teacher, and I am proud of asking my colleagues humbly. Through oral diligence, mental diligence and hand diligence, the learning effect will be deepened continuously. Through one year's study, my computer operation level, writing level and foreign affairs reception level have been improved to varying degrees, and I am familiar with the working environment and content in the shortest time.

Second, keep your feet on the ground, work hard and do your job well. Down-to-earth and hard work are the premise and foundation for the staff of every organ to complete their duties. During my work in the court office, I have always adhered to the attitude of being calm, being kind to others and working hard. I have a strong sense of professionalism and responsibility and adhere to the principle of seeking truth from facts. I actively do my job well, the work arranged by my superiors must be done well, the things assigned by the leaders must be done well, and my colleagues should try their best to help: under the leadership of the director, I actively do the internal coordination of various departments of the court. The court office is the "hub" within the court and the "window" for external reception, representing the image of the court. To this end, I insist on going to work on time and on time every day, receiving all parties and visitors seriously and politely, and truly achieving the "three noes", that is, the attitude is not dry, the words are not urgent, and the law is constantly explained, so that the process of visiting the parties becomes a process of promoting the good image and legal knowledge of the court. At the same time, it actively coordinated the work of various departments within the court, and achieved timely reporting (reporting to higher authorities and leaders), timely feedback (types and information), and timely notification (various meetings and activities), which made its own contribution to effectively promoting the smooth development of court trials.

Third, be strict with yourself, take every job seriously, and be a good staff assistant to the leaders. I have always believed that to do every job well, we should be conscientious, conscientious and meticulous, just like carving works of art. Over the past year, there have been no problems in seal management and foreign affairs reception, and sometimes we have to work overtime, day and night. 1 month to 1 1 month, * * * used the seal for more than 30,000 times, and arranged reception for more than 400 times, which played a good publicity and radiation role in maintaining the good image of our city's courts as impartial judiciary and serving the people wholeheartedly.

Always be strict with yourself, and keep a rigorous style that party member should have. During the one-year working in the court, I can treat myself correctly and always achieve the "three noes", that is, I am not disturbed by selfishness, tired of fame and fortune, and unmoved by material desires. Regardless of gains and losses, do your best to do every job well, so as not to complain, care about, be timid, be lenient with others, be strict with yourself, be brave in dedication, correctly treat the tasks assigned by the leaders, and maintain a high-spirited mental state.

Fifth, in life, we should adhere to the principles of being neither arrogant nor impetuous, obeying laws and regulations, being honest and self-disciplined, not invading the public, and not bribing or accepting bribes. Modest and prudent, fair and decent. Be tolerant and generous, be strict with yourself, be lenient with others, regardless of personal gains and losses. Be sincere and friendly to others, be good at listening to others' opinions, learn from others' strengths and constantly improve yourself.

Sixth, we can respect leaders in our work, unite with comrades, and better handle relations with leaders and colleagues. Don't refuse anything that colleagues ask for help, as long as you can, but find time to help solve it. I can also patiently explain problems that are difficult to solve at the moment and never shirk them.

Seventh, be strict with yourself and always remember the laws and regulations and the party's purpose.

No matter when I go to work or after eight hours, I can be strict, consciously abide by national laws and regulations, abide by various rules and regulations, and consciously resist bad habits. Over the past year, although I have completed some work in my post and made some achievements, these have not brought me any achievements and a sense of relaxation. On the contrary, I feel heavier and heavier, and I always feel that I am not satisfied with my work and not as comfortable as others. At the same time, most of the work is carried out according to orders and tasks, and it is impossible to think ahead, predict ahead and prepare in time. Especially in the reception process, when time is tight and tasks are heavy, it is often difficult to cope with the situation. The overall situation, foresight and innovation of the work are not enough, and there is a lack of overall grasp. Unable to understand the leadership intention well and integrate it into the manuscript, which is far from the leadership requirements. In my future work, I will further persist in studying hard, update my knowledge structure and improve my service level for leaders, not only thinking about what leaders think, but also thinking about what leaders don't do. Improve your overall quality, especially the level of foreign affairs reception, and try your best to do a good, detailed and solid job in foreign affairs reception to satisfy the leaders and improve yourself. We should devote ourselves to implementation, pay attention to learning, accumulation, exercise and improvement, and constantly improve ourselves and improve ourselves.

Make your due contribution to the overall construction of our hospital to a new level.

Summary of Office Reception Work 3 Time flies, and a new year is ushered in unconsciously. In the coming XX years, with the care and help of business leaders and colleagues, I have successfully completed the corresponding work. Now I will make a summary of my work in XX years.

First of all, reception at the front desk.

XX 654381October-July, as the front desk receptionist, the front desk receptionist is the first person to show the corporate image. At work, I work in strict accordance with the requirements of the enterprise, treat every visiting customer warmly, and point it to the relevant office, which brings convenience to leaders and customers. In the past year, * * * has gained about 1000 users.

Second, the reception of the meeting.

1 reception of external meetings

Attend the reception of Shandong Unicom's financial meeting, the work meeting of the operation and maintenance department, the training meeting of human resources monitoring, the operation meeting of the provincial G network, and the business analysis meeting of Linyi Branch and Heze Branch. In this kind of foreign conference, I arranged the venue in strict accordance with the high standards required by the conference, carefully coordinated hotel-related matters, and provided good service during the conference. In this process, I learned more about treating people and giving gifts.

2 internal meeting management

Arrange meeting rooms reasonably according to the needs of various departments, avoid meeting conflicts, and pay attention to relevant registration, continuous sanitation of meeting rooms, after-care inspection of public goods, etc. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.

3 video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no meeting delay this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.

Third, expense reimbursement and contract entry.

In this regard, in strict accordance with the requirements of enterprises, the reimbursement form is received on Monday, signed by the leaders on Tuesday, and then entered into the erp system, and the registration work is done well. Over the past year, more than 1000 reimbursement forms have been entered. More than 20 contracts were signed.

Fourth, comprehensive affairs work.

In July XX, he was transferred to the office, responsible for public security inquiries, signing foreign documents, trade unions, office supplies, canteen management, etc. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

By the end of June, 1 1, * * received about 300 inquiries from the public security bureau, which were handled enthusiastically and in strict accordance with enterprise regulations. Send and receive about 90 foreign documents, so as to upload and distribute them in time without delay. 20 pieces of materials were submitted, and 2 issues were compiled.

Do a good job in the registration and storage of small fixed assets such as notebooks and desktops, contact maintenance outlets in time to maintain computers, strengthen communication with them, and ask them to bring us spare computers so as not to delay normal work.

Verb (short for verb) Other jobs

While completing my own work, I will conscientiously complete the random work assigned by the leaders, participate in various activities organized by enterprises with my heart, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in Linyi Unicom's honest speech; Shandong Unicom won the third prize in the Honesty Speech Competition, and is now preparing for the program summary, selection and performance of the XX annual art show.

Sixth, shortcomings in the work.

Lack of initiative in work, less communication with leaders, and lack of comprehensive and meticulous thinking. Lack of writing skills, failure to grasp the highlights of enterprise information in time in the information submission link, resulting in low quantity and quality of information, affecting the information ranking of enterprises in the province.

Seven. 20xx work plan

1。 Strengthen self-study, combine with the reality of the general department, think from the details, keep up with the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.

2。 Learn from other units, hotels and other conference reception experience, improve the reception level and enhance the corporate image.

3。 Do a good job in trade union work, carry out useful activities, strengthen communication, and continue to carry out the "Trade Union send warm" activities.

4. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment.

XX year is coming, and 20xx year full of challenges and opportunities is coming. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and make my own contribution to the development and growth of the enterprise.

Summary of Office Reception Work In the past four years, the reception office of xx municipal government has closely focused on the central work of the municipal party committee and the municipal government, followed the concept of "reception is also a productive force", aimed at improving the reception service level, consciously enhanced the sense of responsibility, and gave full play to the reception "carrier" function, effectively promoting its own work to a new level. It has better fulfilled the reception function and made contributions to the smooth work of leading organs, expanding foreign exchanges and promoting rapid economic and social development.

The main work is as follows.

1, strictly grasp the four principles. In view of the characteristics of reception work, such as "stakes, extensive contacts and no details", we strive to adhere to principles and be targeted. First, adhere to the principle of serving economic construction and the work of government agencies. Serving economic construction is the primary function of reception work. We renew our ideas, jump out of the narrow closed circle of "small reception", improve our working methods around major economic activities of the municipal party Committee and the municipal government, firmly grasp the initiative of reception work, and strive to create a new pattern of "big reception". In recent years, the foundation laying ceremony of xx District, the first xx Festival and other major celebrations, the inspection and inspection activities of central and provincial leaders, and the reception of foreign affairs exchanges between officials and businessmen from Russia, Japan, South Korea and other countries have been successfully completed. The second is to adhere to the principle of warm and thoughtful, quality service. In the work, we strive to achieve high standards, strict requirements, thoughtful, meticulous and thoughtful, and enthusiastic service for our guests. In the past four years, we have carried out many batches of on-the-job training for the waiters in the main reception points, which has improved the quality and level of service and has been widely praised by the guests. Third, adhere to the principle of seeking truth from facts and adapting to local conditions. According to the actual situation in our city, pay attention to the excavation of national and local characteristics, do what you can, and receive it carefully. Such as fruit, highlight the specialty of xx, such as apple and pear, K9; Souvenirs, highlighting "Babaoshan treasures" and fungus blocks; Catering, highlighting xx fish, xx crab, etc. Flavor, which combines the characteristics of Korea, Russia and other nationalities and foreign countries, not only embodies the characteristics of xx, but also promotes the specialty of xx. Fourth, adhere to the principles of convenience, pragmatism and diligence. On the premise of ensuring the necessary working and living conditions for the guests, we should proceed from reality, do not put on airs, do not talk about ostentation and extravagance, and strictly follow the requirements, which not only ensures the smooth completion of the reception work, but also saves the reception expenses and reduces the financial pressure.

2. Focus on five links. We pay attention to all aspects of daily service and strive to be "comprehensive, meticulous, considerate and thoughtful". First, do a good job in welcoming guests. Welcome is the starting point of reception, and delivery is the end of reception. We start with a good reception, understand the situation in detail, and make careful arrangements, so as to be warm and simple, have a good start and a good end, and let the guests come happily and return with satisfaction. The second is to do a good job in food service. "Food is the most important thing for the people, and food is the first thing for the guests". In terms of catering services, local flavor and national characteristics are highlighted, catering dishes are carefully arranged, and banquets are properly arranged.

If reception points are set up in xx and other places, guests can taste the specialties and special flavors of xx. Last August, the third on-site reception was held in xx, and the deputy secretary of the provincial party committee fully recognized and praised the work of xx. He believes that the meticulous reception work, warm service and unique catering in our city have left a deep impression on the leaders and guests. The third is to do a good job in accommodation services. Hotels with good sanitary conditions, complete facilities and high service quality, such as Beijing xx, are designated reception points. According to the different requirements and characteristics of the guests, arrange the accommodation reasonably and create a comfortable accommodation environment. The fourth is to do a good job in driving services. Coordinate with relevant departments in time, arrange and transport vehicles reasonably, and ensure punctuality, smoothness and safety. The fifth is to do a good job in security services. Highlight the three key points of confidentiality, fire protection and public security, and pay attention to eliminating all unsafe factors to ensure the safety of guests, their property and information.

3. Strengthen the implementation of the three safeguard measures. We regard reception as an effective means to serve economic construction and the operation of government agencies, establish the idea of living a tight life, pay attention to the scale and master the standards. The first is to control the total amount and strictly follow the process. The reception of guests by the five major teams in the city should be arranged by the reception desk. The procedure is that the office of Team Five issues a reception notice, and the municipal reception office seals it to determine the reception place and reception standard. Anti-process reception will not be reimbursed. Special circumstances must be approved by the reception desk in advance. The second is fixed-point reception and strict standards. In order to facilitate management, the municipal reception office determines the fixed reception point through comparison and identification. (This article is reproduced/model essay/1528/) When the five teams of the city receive, they must receive according to the reception place and reception standard stipulated by the reception desk, and they are not allowed to change the reception place or raise the reception standard at will, so as to make the banquet warm but not extravagant, elegant but not extravagant, and exquisite but not shabby. The third is regular notification and strict supervision. On the basis of strict control, the municipal reception office will report the reception situation once every quarter, and put forward the existing problems and solutions in time. The Municipal Reception Office often communicates with the offices of the five major teams, establishes a standardized and coordinated working relationship, and * * * does a good job in reception. Due to the strict implementation of these measures, in recent years, our reception level has increased year by year, and the reception volume has increased year by year, but the reception expenses have not increased.

In recent years, although the reception work in our city has made some achievements, there are still some deep-seated problems that have not been solved. In the future, we will further improve the reception methods, strive to improve the reception level, and make due contributions to the economic and social development of xx.

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