Job responsibilities of the store manager

Job responsibilities of the store manager (20 general remarks)

Nowadays, we are all directly or indirectly related to our job responsibilities. Job responsibilities are specific job descriptions, which can be divided into different job types. I believe that most people have a headache about how to make job responsibilities. The following is the job responsibilities of the store manager (20 general rules) I collected for you. Welcome to share.

Job responsibilities of the store manager 1 1, responsible for the daily management of the hotel;

2. Organize the formulation of annual business objectives, annual business plans and annual budgets, and implement business management plans and schemes to ensure the realization of business objectives;

3, according to the business objectives, organize the hotel organization, staffing, job responsibilities;

4. Establish and improve various hotel management systems;

5, responsible for hotel safety management responsibilities.

Qualifications:

1, bachelor degree or above;

2. Have good strategic planning and overall analysis ability, good communication, coordination, management and team building ability, and strong enterprising spirit;

3. Familiar with the operation and management of star-rated hotels, familiar with the daily operation standards and service specifications of hotels;

4. Experience in hotel operation and management, with more than two types of hotel management experience is preferred (star hotel, resort hotel, training base type);

5. Experience in pre-preparation and post-operation management of star-rated hotel projects.

Job responsibilities of the store manager 2 1. Be responsible for the operation and management of the hotel and be responsible to the general manager.

2. Organize (revise) hotel operating procedures, service standards and management norms, and supervise managers at all levels to abide by their duties according to the requirements of the norms to ensure the quality of hotel services.

3. Work closely with the hotel marketing department to ensure the realization of the hotel's business objectives.

4, presided over the daily work meeting, listen to the hotel operation report, timely coordinate and deal with all kinds of problems in the operation.

5. Organize and coordinate the cooperation of all operating departments to ensure that all service products of the hotel meet the needs and satisfaction of customers.

6. Handle the guest's complaints in time, communicate with the guests on behalf of the general manager of the hotel, and have the right to adopt the hotel's minimum loss plan and give the complainant an acceptable apology plan.

7. Organize the management personnel to work on duty, supervise and inspect the manager on duty to perform his duties, and ensure the seamless management of hotel operation for 24 hours.

8. Organize to deal with all kinds of emergencies in the process of hotel operation.

9. Complete other tasks assigned by the general manager.

The manager's job responsibilities are 3 1, responsible for the operation and management of the store and directly responsible to the general manager;

2. Responsible for making annual and monthly plans, organizing and supervising the completion of various tasks and business indicators, analyzing the monthly and annual business situation, and reporting to the Executive Director;

3. Develop standard service procedures and operating procedures, check the working conditions of post personnel, ensure the quality of dishes, and improve the cleaning and hygiene work.

4, according to the market situation and season to develop food substitution plan and organize the implementation. Formulate standards and specifications for food and beverage. Correctly control gross profit margin and cost.

5. Be responsible for the recruitment, reward, promotion and dismissal of employees. And is responsible for organizing employees' business and health knowledge training.

6, develop service technology and food technology training plan and assessment system. Learn dishes from chefs regularly, and organize service personnel and chefs to go out to learn advanced experience and technology from other units.

7, understand the market dynamics, grasp the raw material market, effectively control operating costs, reduce operating costs, so as to ensure the completion of business bidding and profit bidding.

8, site management, regular patrol supervision front desk, kitchen, to ensure the normal operation.

9. Organize and arrange large-scale group meals and important banquets in person, be responsible for the farewell of VIP guests and handle important complaints of guests.

10, presiding over daily and regular work meetings, checking business regularly, and adjusting and perfecting business measures in time.

1 1, pay special attention to the maintenance of equipment and facilities to ensure that all kinds of facilities are in good condition and used correctly to prevent accidents.

12. Complete other tasks assigned by the Executive Director.

Job responsibilities of the store manager 4 1. Be fully responsible for handling the overall affairs of the hotel, and work together with all hotel staff to complete the goals set by the hotel on time.

2. Formulate the management objectives and policies of the hotel, including formulating various rules and regulations and service operation procedures, defining the responsibilities of managers and employees at all levels, and supervising their implementation. Make a market expansion plan and lead the sales department to carry out comprehensive promotion activities. Formulate a series of hotel prices, such as house price, gross profit of catering, ktv revenue and expenditure, hot spring entertainment center, sauna and other economic indicators and tasks. Read and analyze the monthly report in detail, check the business progress and plan completion, and take corresponding measures to ensure the smooth entry of hotel business into the river.

3. Establish and improve the organization and management system of the hotel, and make it reasonable and simple. Efficient. Preside over the weekly office meeting of the general manager's office. Read the fire control and quality inspection report, and give instructions and opinions on various issues. Communicate the relevant instructions, documents and notices of the government and the chairman (meeting), coordinate the relationship between various departments, and make the hotel have an efficient working system.

4. Improve the financial system of the hotel. Read and analyze various financial statements, check and analyze the monthly operation, urge the financial department to do a good job in cost control and financial budget, and check income and expenditure, accounts receivable and accounts payable.

5 regularly check the work of public places and departments, check the service attitude and quality, and find and solve problems in time.

6. Cultivate talents, guide the work of various departments and improve the service quality and staff quality of the whole hotel.

7. Strengthen hotel maintenance and hotel safety management.

8. Negotiate with the board of directors to elect, appoint and remove the deputy general manager, assistant general manager and department manager of the hotel, and decide on the establishment of the hotel organization, staffing and important personnel changes. Responsible for recruitment, assessment, rewards and punishments, promotion and other work. Hotel management personnel.

9. Maintain good relations with people from all walks of life, establish a good image of the hotel, and receive important guests on behalf of the hotel.

10. Caring for employees and setting an example will make the hotel have a strong cohesion and require employees to complete their work with a high degree of enthusiasm and responsibility.

Job responsibilities of the store manager: 5 1. Take charge of the daily operation and management of 4s shop (vehicle sales, maintenance, parts sales, etc.). );

2. According to the investigation and analysis of the current situation and development trend of the market and industry, formulate the medium-and long-term development strategic plan in combination with the strategic plan of 4s stores, and organize the implementation of the annual business plan and development plan of 4s stores;

3. Organize the formulation of annual budget and annual work plan and effectively decompose it into monthly work plan, and ensure the completion of various plans and indicators through process management such as inspection, regulation, supervision and assessment;

4. Improve the management level of 4S stores, improve the post responsibilities and objectives, continuously improve various business processes, and effectively supervise, guide and assess business processes to ensure the sustainable development of enterprises;

5. Be responsible for the communication between 4s stores and manufacturers, as well as the development and support of direct-sale dealers; Organizing the negotiation of economic agreements and the signing of economic contracts;

6. Responsible for coordinating and organizing activities arranged by the company;

7. Responsible for market information, publicity, customer development and service liaison, organize market research, tap market potential and expand market share;

8. Promote the construction and improvement of various management rules and regulations, quantify the management process, and strictly implement the company management system;

9. Coordinate and motivate the work of subordinate departments, and carry out quantitative assessment strictly;

10. Support, encourage, train and evaluate employees, and build a united, efficient, high-quality and harmonious team.

Job responsibilities of the store manager 6 1. Assist the general manager to complete the business targets issued by the board of directors and ensure the implementation of various resolutions.

2, patrol the guest activity area every day, check and guide the work of each department.

3. Focus on engineering, safety and human resource management.

4. Check the operation reports of hotel entrances, report the problems to the general manager in time and take active and effective measures to solve them.

5. Responsible for the reception of important guests, keep extensive contact with all walks of life, and create a good image of the hotel.

6. Coordinate the relationship with relevant government departments.

Job responsibilities of the store manager 7 1. Under the leadership of the general manager, be responsible for the daily operation and management of the hotel, and be responsible for various operation and management indicators.

2, put forward the hotel management ideas, to help determine the hotel's annual business plan, and guide the implementation.

3. Assist to establish and improve the hotel's internal management system, operation mechanism and various rules and regulations.

4. Coordinate the relationship between departments.

5. Study the market development trend and coordinate the formulation of the price system of hotel service products.

6. Examine and approve the marketing plan of the hotel, and constantly explore the market.

7. Improve the management level and service quality of hotels.

The job responsibilities of the store manager are 8 1, responsible for the store, the head office and the overall work of the store.

2. Carry out the tasks and work instructions issued by the head office, and take an important responsibility for the performance management in the store.

3. Formulate the business policies and plans of the mall.

4, presided over the daily ministerial meeting, coordinate the work of each unit in the department, so that the work can be coordinated smoothly.

5. Formulate the annual budget plan and business indicators of the store. Review the daily business reports of each position, conduct business analysis and make business decisions.

6. Review and guide the reports and applications submitted by subordinate units and individuals.

7, guide and supervise the financial sound financial system. Supervise the financial department to do a good job in cost control and financial budget; Check and analyze the daily, weekly and monthly business situation; Check income and expenditure, and check the basic situation of accounts receivable and accounts payable.

8. Attend the management meetings of the ministries held by the head office.

9. Supervise the work of subordinate managers and help them improve their business ability.

Job responsibilities of the store manager 9 1. Supervise the daily operation of the restaurant, prepare the attendance list of employees, check the attendance of employees, gfd and personal hygiene.

2. Be responsible for formulating the service specifications, processes and marketing strategies of restaurant managers and organizing their implementation, striving for perfection in business and constantly improving management level.

3. Be hospitable, humble and courteous, properly handle the complaints of guests, and constantly improve the quality of service.

4. Strengthen on-site management, stick to the front line of business hours, and find and solve problems in service in time.

5. Lead the total quality management team of the restaurant to strictly check the service quality of the restaurant and ensure every aspect of the restaurant's products and services.

6. Strengthen restaurant property management, master and control the use of items, and reduce expenses and item losses.

7. Be responsible for the beautification and cleaning of restaurants, paying special attention to the cleaning and disinfection of tableware and utensils.

8, timely check the restaurant equipment, establish a material management system, and do a good job of maintenance, do a good job of restaurant safety and fire prevention.

9, according to the seasonal differences, the guest situation, discuss with the chef, making special menu.

10, take the initiative to communicate with guests, take correct measures to deal with guest complaints, and report to the manager of the food and beverage department when necessary.

1 1. Hold restaurant staff meetings regularly, review the recent service situation, and publish the activity records of the quality management team.

12. Pay attention to the training of employees, organize employees to learn service skills on a regular basis, train employees on hotel awareness and sales awareness, regularly check and make training records, and evaluate employees.

13. Attend various meetings held by F&B department and complete other tasks assigned by F&B manager.

Job responsibilities of the store manager 10 1, and check the on-the-job situation of the personnel on duty;

2. Check whether employees violate the rules and regulations and handle them in time;

3, check the operation of power facilities, fire control facilities, monitoring facilities system, and deal with problems in a timely manner;

4. Energy management, urging rectification;

5, clean sanitation, found that the problem timely notify the relevant departments to improve;

6, with or without guest complaints or dissatisfaction, coordinate and solve the problem in time;

7, understand the front desk check-in, VIP guest reception and the operation of various departments. Welcome to receive the distinguished guests of the hotel;

8. Visit at least one member of the membership card who spent the day in the store and record his opinions.

9. Spot check the guest room and record the situation in the duty book;

10, the manager on duty will inspect the hotel at least three times a day, and no later than 2: 00 a.m., and solve any abnormal situation in time;

1 1. Don't leave the hotel area on duty. In principle, open the duty room at the front desk after 12 pm, and do not turn off the mobile phone or PHS for no reason;

12, supervise and check whether the water, electricity, gas and door locks of various businesses are closed safely;

13, check the environment outside the store, such as security guards on duty, neon lights, whether the vehicle is safely parked, etc.

14, patrol the breakfast situation before 8 o'clock the next day, and rectify the problems in time when found;

15, carefully record the shift situation, and report it in time the next morning;

16, hand over the duty book and unresolved problems to the next duty manager in time after the morning meeting the next day;

17, send business data and duty status according to regulations on holidays.

The job responsibilities of the store manager are 1 1 1. He is responsible for reporting to his superiors regularly.

2. Be responsible for formulating the management objectives, annual work plan and budget management plan of the hotel and organizing their implementation.

3. Be fully responsible for the management of hotel personnel, property and materials, focusing on the management of marketing, human resources and planned property.

4. According to the laws of market changes and development, formulate the principles, policies and strategies of marketing work, and organize their implementation and effective control.

5. Establish and improve the hotel organization system, rationally allocate and control human resources, decide the appointment and removal of department managers, and organize regular assessments.

6. Responsible for the preparation of the annual budget and final accounts of the hotel, strictly control the operating costs and expenses of the hotel, do a good job of increasing revenue and reducing expenditure, and ensure the preservation and appreciation of hotel assets.

7. Pay special attention to the construction of hotel staff, personnel training and development, and comprehensively improve the quality of hotel staff.

8. Presided over the formulation and improvement of hotel rules and regulations, fully responsible for the implementation of hotel management mode, supervising subordinates to perform their duties, adhering to the service tenet and quality management to ensure the high service level of the hotel.

9. Be fully responsible for the safety management of the hotel, do a good job in production safety, food hygiene, fire control and public security, and ensure the personal and property safety of the guests and the hotel.

10. Maintain extensive contact with all walks of life, do a good job in the reception of important guests, and create a good internal and external image of the hotel.

1 1. Do a good job in the democratic management of hotels, care about employees' thoughts and lives, and constantly improve their working conditions.

12. Complete other tasks assigned by superiors and relevant government departments.

Job responsibilities of the store manager 12 1. Assist PR Marketing Manager to make relevant PR marketing plans at all stages. Programme and budget.

2. Handle the daily business calls of the public relations marketing department. Mail and visit the reception desk.

3. Assist in all kinds of public relations. Marketing activities. Promote the market. Ensure the smooth progress of various activities.

4. Assist in achieving the sales targets and public relations targets at all stages, and supervise their completion.

5. Assist the public relations marketing manager to evaluate the work of subordinates.

Job responsibilities of the store manager: 13 1. Collect all kinds of industry information, data and intelligence related to the company's business, monitor the dynamics of competitors, and provide reference and suggestions for the general manager's decision-making;

2. Assist the general manager in external affairs liaison and coordinate the relationship with industry management agencies, associations and other units;

3. Under the leadership of the general manager, be responsible for the arrangement, implementation, inspection, supervision and implementation of the specific management work of the enterprise;

4. Assist the general manager in customer reception and public relations, and arrange the general manager to receive guests, sign contracts, prepare meetings, etc.

5. Assist the general manager in business negotiation within the scope of authorization, and do a good job of reporting and liaison;

6. Properly arrange the reception of important guests of the General Manager, and assist relevant departments in the reception of guests;

7. Provide schedule management for the general manager, make an appointment for the general manager to meet visitors, and travel with the general manager;

8. Keep the business secrets of the company and the general manager, including schedules, confidential documents and business talks;

9. Lead the business team and effectively train the business team in tackling difficulties and etiquette;

Complete other tasks assigned by the general manager and superior leaders, and handle all kinds of emergency affairs.

Job responsibilities of the store manager 14 1. Supervise and check the work quality of front desk and waiter.

2. Handle guest complaints and assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel;

3. Answer the guest's inquiries and provide the necessary help and service for the guests.

4. Do a good job of patrolling every day and supervise the gfd, sanitary conditions, equipment operation and safety of hotel employees.

5. The "eyes" to supervise the quality of hotel work.

6. Cooperate with the personnel of the finance department to recover the accounts owed by the guests who are still staying in the hotel.

7. Arrange to send the sick or accident guests to the hospital.

8, the lobby within the scope of domestic maintenance projects, and urge the relevant departments to timely maintenance;

9, do a good job of fire prevention and theft prevention within the scope of this group;

10, reflecting the performance of relevant employees and guest opinions to the leaders;

1 1, insist on recording the day's events and complaint handling in the duty book every day, and report to the front office manager;

12, do other work assigned by the leaders.

Job responsibilities of the store manager 15 Under the authorization of the board of directors, the general manager responsibility system is implemented; Be fully responsible for handling the overall affairs of the hotel, and work together with the hotel staff to achieve the two major goals of social and economic benefits determined by the board of directors.

1. Under the authorization of the board of directors, be fully responsible for handling all the affairs of the hotel and lead all the staff to achieve the goals set by the hotel.

2. Formulate hotel management policies and management objectives, including formulating a series of rules and regulations and service operation procedures.

Third, formulate the responsibilities of hotel managers and employees at all levels and supervise their implementation.

Fourth, make a series of hotel prices and promotion plans; Such as house price, cost expenditure, checking purchase items, controlling gross profit, etc. Highly sensitive to various trends in the industry.

5. Make a market expansion plan and lead the sales staff to carry out comprehensive promotion and sales.

Six, read and analyze the monthly report in detail, check the business progress and the completion of the business plan, and take countermeasures to ensure the smooth progress of the hotel business.

Seven, establish and improve the hotel organization system, make it reasonable, streamlined and efficient.

Eight, presided over the weekly general manager's office meeting, listen to the reports of the management personnel of various departments, and make centralized comments and adjustments on related issues.

9. Convey the relevant instructions, documents and notices of the government and the board of directors, handle interpersonal relationships and coordinate the relationships between departments, so that the hotel has an efficient working team.

Ten, improve the financial system. Read and analyze daily and monthly financial statements. Supervise the financial department to do a good job in cost control and financial budget, and guide the financial work; Analyze and compare the operation of monthly, quarterly, semi-annual and annual financial statements; Check income and expenditure, check accounts receivable and accounts payable.

Eleven, regular inspection of public places and departments, check the quality of service, and convey the inspection results to the relevant departments; Analyze the reasons and take measures to improve the sense of responsibility of managers.

Twelve, supervise and manage the hotel hardware maintenance work;

13. Maintain good relations with people from all walks of life, establish the image of the hotel and receive important guests on behalf of the hotel.

Fourteen, guide the training work of various departments, train the younger generation of talents for the hotel, and improve the service quality and staff quality of the whole hotel.

Fifteen, set an example, care for employees, rewards and punishments are clear, so that the hotel has a high degree of cohesion, requiring employees to complete their jobs with a high degree of enthusiasm and responsibility.

Sixteen, hiring, appointment and removal of the assistant general manager of the following management personnel changes.

17. Be responsible for the hiring, assessment and department manager of hotel management personnel, and increase or decrease the number of employees according to the actual situation of the hotel and customers in the off-season.

Eighteen, apply to the board of directors to decide the organization, staffing, rewards and punishments, promotion of the hotel.

Nineteen, supervise and spot check the work of department managers, listen to the opinions of employees.

Job responsibilities of the store manager 16 1. Responsible for organizing and implementing the business promotion and commodity sales activities of the hotel, establishing and improving the reputation of the hotel, and making the hotel products have a good market;

Responsible for business negotiations with business departments, as well as the formulation and initialling of contracts and agreements. Accept the business of booking rooms, banquets, renting meeting places or entertainment places by units or individuals;

Three, understand and master the market information, market forecast and analysis; Understand and master the business situation of peers, collect business information and provide reports to the general manager, which is convenient for economic decision-making and makes the sales of hotel goods based on reliability;

4. Pay regular courtesy visits to long-term guests, institutions, organs, companies, organs, factories, shops and propaganda departments, solicit their opinions, maintain close relations with them, and hope to get their business care, support and patronage;

5. Send congratulatory messages, letters or cards to units and individuals, old customers and regulars who have business contacts every year for holidays and major commemorative activities, and some may invite them to participate in celebrations or commemorative activities organized by the hotel;

Six, responsible for organizing and participating in the reception of "VIP" guests, and tell the relevant departments about their situation. Introduce the hotel to the guests, understand their needs and make them satisfied as much as possible;

First, be warm and friendly to the guests who come to the store for study, inspection and visit, and introduce the situation to the guests carefully and carefully to leave a good impression on them;

Second, make use of all opportunities and places to carry out public relations activities. Such as banquets, cocktail parties, tea parties, tea parties, exhibitions, symposiums, commemorative meetings, celebrations and other social activities;

3. Responsible for organizing the compilation, photography, video recording, printing and publicity of hotel publicity materials, establishing good relations with publicity and the press, and obtaining their support and help;

4. Responsible for the collection and accumulation of hotel information, and the arrangement and compilation of documents;

Five, responsible for checking the hotel billboards, indicating signs for errors, whether the text is correct, clear and beautiful. Whether the design of the brand is elegant, whether it conforms to the style of the hotel, etc. Found unqualified (wrong, dirty, old), should be replaced in time;

Responsible for training subordinates.

The job responsibility of the store manager is 17 1, responsible for the supervision, maintenance and management training of the on-site construction of civil engineering and interior and exterior decoration projects, and supervising subordinate technicians to ensure the smooth completion of the work.

2. Make annual, quarterly, monthly and weekly maintenance plans and work standards for architecture, decoration and fitment, and report them to the department manager for approval.

3, organize the implementation of building decoration and furniture maintenance.

4. Training decoration technicians, improving decoration skills, and ensuring that the decoration is up to standard accurately and quickly.

5. Formulate the technical assessment standard of the decorator and report it to the department manager for review.

6. Grasp the latest trends of decoration and put forward feasible plans for hotel decoration and renovation in time.

7. Work closely with the warehouse keeper to bind the decoration and decoration material reserve plan.

The job responsibilities of the store manager are 18 1. Responsible for organizing the reception, visit and business negotiation of sales staff, and assisting the marketing director in the reception, visit and business negotiation of important customers.

2. Be responsible for the reservation and reception of large teams and VIP customers.

3, responsible for organizing sales staff to collect and deal with customer opinions and suggestions, and accept customer complaints.

4. Responsible for the establishment, improvement and daily management of Ping An Card customer information database.

5. Be responsible for the negotiation and preliminary examination of contracts (agreements) such as accumulative preferential housing agreements, accumulative preferential leasing agreements for conference rooms, long-term housing agreements and signing fee agreements.

6. Be responsible for the comparison and selection of hotel distribution channels, relationship maintenance and effect evaluation.

7. Participate in the preparation and adjustment of annual hotel marketing plan and hotel marketing plan implementation plan.

8. Be responsible for the preparation and review of the sales report of the department.

9. Be responsible for accepting the complaints of subordinate employees to their immediate superiors and colleagues, as well as the complaints of employees of other departments or outsourcing units to subordinate employees (except complaints against themselves).

10, responsible for business knowledge training and performance appraisal of subordinate employees.

1 1. Assist the immediate superior to draft the relevant standardization documents of the department.

12, complete other work assigned by the immediate superior.

13. This responsibility shall come into effect after being approved by the National Audit Office, and shall be implemented as of the date of promulgation.

14. The right to modify and interpret this responsibility belongs to the comprehensive economic office.

Job responsibilities of the store manager 19 1. Accept the leadership of the general manager, be responsible for formulating and implementing the hotel equipment management plan and maintenance work, and manage the employees of the whole engineering department.

2. Plan the management system of each system and equipment, formulate and implement the post responsibility system of employees, formulate and implement various rules and regulations, and strive to ensure the normal operation of hotel engineering equipment.

3. Formulate the organizational structure and management operation mode of this department, so that it can operate quickly and reasonably, and effectively ensure the safe and economic operation of hotel equipment and facilities and the integrity of building decoration.

4. Summarize and summarize the operation and maintenance practices, formulate and review preventive maintenance plans and renovation plans, and supervise the implementation of equipment, facilities and building decoration, so as to ensure that the hotel facilities are constantly improved and always in a normal and intact state.

5. Formulate and assess employee training plans, and regularly train employees in business skills, service awareness and basic quality.

6. Be fully responsible for the cost-saving operation, tracking and control of all water, electricity and coal consumption in the engineering department, strictly control the maintenance costs, and ensure the maximum energy saving and consumption reduction of the hotel.

Job responsibilities of the store manager 20 1, resolutely obey the unified command of the general manager, conscientiously implement his work instructions, and be responsible for all management actions;

2. Strictly implement the company's rules and regulations and earnestly perform their duties;

3, responsible for organizing the formulation, inspection, revision and implementation of human resources development, labor employment and labor utilization index plan;

4. Be responsible for formulating the personnel management system of the company. Design personnel management procedures, study, analyze and put forward improvement opinions and suggestions;

5, responsible for the formulation, implementation and control of the department's work objectives;

6, responsible for the rational allocation of labor positions, control the total labor force. Organize the formulation of labor quota, do a good job in staffing all departments and related positions in the hotel, reasonably control the total labor force and total wages in combination with the actual situation, and timely organize the control, analysis, revision and supplement of labor quota to ensure the rationality and accuracy of labor quota and prevent labor waste;

7, responsible for personnel assessment and examination work. Establish personnel file database, standardize personnel training, assessment and selection procedures, and organize personnel investigation, assessment and selection regularly or irregularly;

8. Prepare annual, quarterly and monthly labor balance plans and salary plans. Do a good job in the rational flow and arrangement of labor force.

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