HP442 1S camera problem

Dear HP users, hello! Thank you very much for choosing HP products.

According to your description, I suggest you refer to the following information:

1. It is recommended to remove all usb external devices, including usb mouse, usb keyboard and USB flash drive. , and then enter the device manager to check whether there is a normal HP webcam device or usb device under the graphics card and image device (this prompt usually appears if the camera driver is not installed correctly):

A. If there is camera equipment, it is recommended to uninstall the camera equipment and then reinstall the camera driver;

Camera driver

/zh/support-drivers/e support/as CPPS . html

I hope the above reply can help you.

If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further.

More product information is available in www.hp.com.cn/800..