There are 800 words of personal work summary and 8 references.

Personal work summary 800 words 1

Since the first half of 20__ years, under the direct leadership of the Party branch and lea

There are 800 words of personal work summary and 8 references.

Personal work summary 800 words 1

Since the first half of 20__ years, under the direct leadership of the Party branch and leaders, I have continuously strengthened my study, earnestly completed my own work, and successfully completed all the work assigned by the leaders. My personal work in the first half of this year is summarized as follows:

First, strengthen study and strive to improve their own quality.

Ideologically, we always insist on strict demands on ourselves with high standards. As a new party member, I am well aware of my own shortcomings. Therefore, while working hard, I will seriously strengthen the study of the party's basic knowledge, line, principles and policies, actively participate in party organization activities, and strive to improve my political consciousness and ideological realm. At the same time, I paid attention to the supplement of professional knowledge in my work, participated in the facilities management business training organized by the municipal platform, learned about the relevant business processes and norms, enriched myself and met the work requirements.

Second, conscientiously complete the work assigned by the leadership.

1, actively do a good job in personnel management.

1) Actively strive for the best interests of employees. In the process of cashing the employment salary, from the employee's point of view, within the scope permitted by the policy, communicate with relevant departments more and do more work, and try our best to strive for the greatest benefits for employees.

2) In terms of professional and technical post setting, in order to give full play to the role of professional and technical personnel in our college, according to the spirit and specific requirements of municipal and district documents, the professional and technical post setting work has been completed, a reasonable post series and number have been set, and a post setting scheme, employment methods and post responsibilities of each series have been formulated, so that professional and technical personnel can feel the work pressure and see the promotion space.

2, do a good job in handling digital city management information cases.

Work with other members of the department to receive, transmit and close the case. At the same time, for cases that need coordination, according to the requirements of leaders, actively communicate with the command center and supervision center, and strive to make the cases properly handled. Contact the information center in time for technical failures in the process of network use to ensure smooth information transmission. At the same time, it is necessary to collect the statistical data of settlement rate in time.

3, complete the relevant text work

1) information 10 was completed in the first half of the year, including 1 published by Nanjing Daily.

2) Complete the summary of the administration and branch in the first half of the year.

3) Complete the writing of the written materials of Drum Tower Yearbook.

4) Complete the writing of other written materials.

4. Seriously handle the suggestions of NPC and CPPCC representatives.

Cooperate with department heads to handle the proposal of NPC and CPPCC representatives this year. In view of the situation reflected in the proposal, I specially went to the field trip, negotiated with the maintenance company in time to solve the problems that can be solved, and patiently explained the problems that are not under my jurisdiction.

After the adjustment of department personnel, complete the solution of the remaining proposals alone and give up the lunch break to meet the representatives; For a representative who can't work, he communicated by phone many times and explained it again, so as to impress the representative sincerely and finally get their understanding. In the first half of the year, * * * handled the suggestions of NPC deputies and CPPCC members 15, all of which were satisfactory or basically satisfactory.

5, conscientiously do a good job of 20__ annual archives filing.

According to the requirements of the superior business department, archive and bind the 20__ annual files, binding 53 long-term files, 2 short-term files 14, 2 scientific and technological files and 2 equipment files 12. At the same time, the relevant file management system and file classification scheme, storage period table, etc. And compiled a file directory and related information, easy to query.

Personal work summary 800 words 2

It's the end of the year, so it's rare to have time today. I decided to calm down, write a work summary and review my success or failure history in 1 year.

First of all, in my work summary, I want to talk about hobbies. Anyone who has seen the movie "Crazy Racing" should know the line "Do one thing and love another". In fact, this statement is correct. At first, being a tour guide was also my personal hobby. I like traveling and communicating with others, so I think tour guide is my favorite profession, and you can only do it well if you like it. Therefore, during my three years as a tour guide,

Secondly, in my work summary, I want to talk about learning. I always compare tour guides like this. I think the tour guide is an encyclopedia of historical knowledge. Our duty is to provide tourists with detailed historical knowledge. In this way, we must ensure that in the new historical period, we will always learn new knowledge, learn the party's political and economic policies, and learn the party's main theories, so as to arm our minds, keep up with the situation ideologically, and strive to become excellent moral quality. Actively participate in training courses organized by provincial and municipal tourism bureaus, and seriously study tour guide knowledge and tour guide business; In my spare time, I study Chinese language and literature, history, geography, culture, psychology, the relationship between the party and the masses, policies and regulations, and read relevant economic knowledge, social knowledge and tourism knowledge. I open my eyes wide in my study and read a lot of information about scenic spots and books about scenery and people's feelings. Work hard to sort out the relevant materials, famous books and classic sentences you read and see, enrich your knowledge and increase your knowledge.

Finally, in this work summary, I want to share some of my experiences with the tour group. Communicate more and make more friends. Communication begins with understanding. Tourists' personalities can be roughly divided into two categories: extroversion and introversion. Outgoing, lively, sociable, talkative, thoughtful, warm-hearted, on the contrary, impatient, active, competitive, rambling, such people are easy to communicate, but unstable. Introverts are stable, calm, independent and emotionally stable. On the other hand, they are quiet, aloof and melancholy. These people are not very communicative, but they attach great importance to feelings. Once recognized, you won't change easily. As a tour guide, we should understand the tourists through observation and communication, correctly distinguish the personality types of the guests, adopt flexible methods, communicate appropriately and timely, observe the emotional changes of tourists at any time, adjust strategies and methods in time, and always maintain a harmonious and happy team atmosphere. In tourism activities, tour guides and tourists are not only the relationship between service and being served, but also partners. Only with the full cooperation of tourists can tourism activities be carried out smoothly and achieve good results. To this end, a good way is for tour guides and tourists to make friends sincerely. To make friends, we should respect each other, carry out active service, sincere service, enthusiastic service and thoughtful service from beginning to end, start with small things and show sincerity with nuances. To make friends with tourists, we should have a normal mind and an inclusive mind, and establish an equal relationship with tourists, and we should not favor one over the other; When getting along with tourists, tour guides should not be competitive, satisfy temporary vanity and be the winner. They should maintain a harmonious atmosphere and establish a "gentleman" friendship.

Personal work summary 800 words 3

Looking back on 20xx, with the support of leaders and colleagues, as a chef, I always adhere to lead by example, high standards, strict requirements and unity. Provide customers with exquisite dishes and quality services; In order to realize the economic and social benefits of the hotel, we are diligent and conscientious. The specific work in the past year is summarized as follows:

1. Operation: Under the guidance of the leaders, I brainstormed and worked out a reasonable business plan. For example, according to the consumer psychology of customers, we introduce some green food and wild food; According to the characteristics of seasonal raw material supply, we provide some dishes with farmers' characteristics, as well as seasonal scented tea for guests.

Second, management: people-oriented, I combine the actual situation of employees, regularly give targeted cooking training to employees, and often encourage them to do their jobs well. Through hard work, the comprehensive quality of employees has been improved, such as paying attention to gfd, observing kitchen rules and regulations, and constantly improving cooking skills. Some employees even began to try to make new dishes themselves. Now, we have formed a harmonious, high-quality, efficient and innovative team.

Third, quality: the quality of dishes is the core competitiveness of hotel catering. As a head waiter, I set an example to help chefs strictly control the quality of dishes. We have made a list of feeding standards and production procedures for each dish, and the cooking is carried out in strict accordance with the standards to ensure the stability of color, aroma and taste of each dish; We also listened carefully to the opinions of the restaurant staff and the feedback from the guests, summarized the problems existing in the dishes made at each meal, and analyzed the shortcomings of the kitchen to the staff in time at the daily regular meeting; We often add new dishes to ensure that repeat customers can taste new flavors every time.

Four. Hygiene: Strictly implement the Food Hygiene and Safety Law, do a good job in food hygiene and safety, and do a good job in all aspects of food processing. According to the regulations, every employee must be responsible for his own health area, and I will conduct irregular inspections. We use all available forces to ensure food hygiene and safety, and prevent customers from food poisoning, resulting in unnecessary consequences.

5. Cost: Under the condition of ensuring the quality of dishes, reducing costs and benefiting customers is always an important goal we pursue. As a chef, I also summed up some new ways to reduce costs. For example, grasp the inventory situation, resolutely implement the principle of first in first out, and sell raw materials with long inventory time as soon as possible; Develop non-cost dishes and make the remaining raw materials of the main course into tray dishes to reduce the cost; Let every employee know the unit price of raw materials he uses, estimate the value of raw materials every day, so as to implement cost control to every employee, and let all kitchen employees care about the cost, so as to maximize the benefits.

To sum up, in this year, through the team's Qi Xin cooperation, we have made remarkable achievements in kitchen management; We have made great achievements in food innovation, food quality, cost control and staff quality improvement. Of course, we still have some shortcomings. From this incident, I also deeply feel that my work is challenging and innovative. In the future, I will definitely lead my team to constantly accept challenges, be brave in innovation and make more exquisite dishes.

On the occasion of saying goodbye to the old and welcoming the new, we will continue to strengthen management, quality and hygiene monitoring and cost control on the basis of 20xx, and at the same time improve our working ideas, inspect new dishes, speed up the innovation of dishes, and strive to create better economic and social benefits in xx.

But I believe that with the guidance and help of leaders and colleagues, our team will be able to seize the opportunity, meet the challenge and move towards fruitful 20xx!

Personal work summary 800 words 4

Over the past year, under the correct leadership of the hospital party and government leading group and the nursing department, and under the professional guidance of the department director, the outpatient nursing work was carried out in accordance with the nursing work plan of the nursing department and departments. The nursing work in X years is summarized as follows.

I. Completion of workload

In the past year, * * * completed more than 26,000 triage, assisted outpatient surgeons in 78 minor operations and surgical dressing changes 102, and conducted blood gas analysis and 8,700 physical examinations.

Second, strengthen the monitoring of nursing quality, so as to continuously improve the quality of outpatient nursing.

1. Implementing the post responsibility system: At the beginning of the year, according to the specific conditions of outpatient service, the post responsibilities and working standards of outpatient nursing staff in each shift were re-formulated, so that nursing staff can do their jobs in strict accordance with the norms and strictly implement the responsibility system of asking first and then welcoming. At the same time, actively respond to the city's health creation work, and strictly implement the pre-inspection and sub-inspection workflow. Guard against mistakes and accidents.

2. Carefully organize nursing staff to learn the new nursing quality inspection and grading standards in our hospital, so that each nurse can understand and master the grading standards, enhance the awareness of nurses' active participation in quality management, and conduct nursing quality control evaluation every month. In view of the wide distribution of outpatient departments and the difficulty in monitoring the quality of nursing, departments conduct self-examination 4-8 times a month irregularly, point out problems in time and make rectification within a time limit, so as to continuously improve the quality of nursing in departments.

3. Strengthen the management of first-aid articles: a special person will conduct a comprehensive inspection once a week, and the head nurse will conduct weekly inspection and spot check at any time to ensure that first-aid articles are always in an emergency state, and the intact rate of first-aid articles is 100%.

4. Strengthen the supervision of disinfection and isolation: according to the hospital infection management standards, nurses can master the principle of disinfection and isolation by organizing the study of disinfection and isolation norms, and nurses in hospital departments can conscientiously perform their duties, actively check and urge medical staff to strictly abide by the aseptic technical operation procedures, so that the hospital infection control indicators can meet the quality standards.

Third, strengthen link quality management to ensure nursing safety.

1, monthly nursing safety hazards investigation, strengthen nursing operation control, find safety hazards, point them out in time, analyze the reasons, and implement corrective measures. Encourage nurses to actively report nursing adverse events, organize nurses to conduct safety education once a month, focusing on patient safety management and nursing emergency plan, and enhance nurses' awareness of nursing safety.

2. Strengthen the observation of outpatients, report the changes of the disease to the doctor in time, assist the doctor to deal with it accurately and timely, and reduce the occurrence of medical disputes.

3. Strengthen the reasonable scheduling on holidays and weekends, and implement flexible scheduling to meet the needs of patients. The head nurse and quality controller go to the department for inspection and guidance from time to time to ensure nursing safety.

Fourth, strengthen the training and on-the-job education of nursing staff to improve their overall quality.

1, conduct a hierarchical nursing business study for the nursing staff in the department once a month to further improve the theoretical level of the nursing staff.

2. Carefully organize nurses at different levels to participate in the "three basics" training and assessment in departments and hospitals, and strengthen the training and assessment of standardized nurses; Theoretical examination, operation skill training and assessment were conducted for 6 times, and the pass rate was 100%.

3. Strengthen the training of first aid skills, and constantly improve the technical level and emergency ability of nursing staff in departments. In the first half of the year, the training and assessment of nursing staff in learning nursing emergency plan, cardiopulmonary resuscitation, oxygen inhalation and simple ventilator were strengthened, and the pass rate of assessment was 100%.

4. Encourage nurses to participate in on-the-job continuing education. In the first half of the year, a nurse got the learning opportunity of online education in Shandong University.

Problems with verbs (abbreviation of verb);

1. Individual nurses did not pay enough attention to disinfection and isolation. There are some problems, such as the trash can is not covered properly, sterile items are out of date, domestic garbage and medical garbage are mixed, and food is stored in the refrigerator.

2. There are few published nursing papers and no nursing research.

Personal work summary 800 words 5

The work of tour guide brings me a lot of happiness, but it also makes me know that tour guide is not a simple job, which is significantly different from other occupations, that is, you have to get in close contact with guests, which naturally makes us feel more deeply about service than ordinary people. In a sense, it can be said that the infinite charm of the tour guide profession stems from our perception and love for service.

Through several months' work practice, I deeply realize that getting a tour guide certificate does not mean that you will always be a qualified tour guide, but that you should keep learning, enriching and improving. In the eyes of tourists, a tour guide should know everything. The tour guide service is a knowledge-intensive and intelligent service, and rich knowledge and extensive knowledge are the prerequisites for doing a good job in tour guide service. As a tour guide, we should keep pace with the times and always maintain a positive thirst for knowledge to meet the needs of social progress and development. More importantly. We should never consider ourselves a know-it-all. We should keep a modest and prudent attitude and remember that there is no end to learning. There are people outside, and one day behind them, there must be a teacher for a threesome.

We should always keep in mind the responsibilities of tour guides, conscientiously study the Interim Provisions on the Administration of Tour Guides and the Quality of National Standard Tour Guides in People's Republic of China (PRC), strive to implement the tourism plan, and do a good job in contact, coordination and interpretation. Adhere to the four service principles of guest first, service first, service for all and reasonable possibility, and do a good job in tour guide service seriously, enthusiastically and thoughtfully. In other words, all work should take tourists as the starting point, service as the starting point, always consider the interests and requirements of tourists, and never refuse the reasonable and legal requirements of tourists. In the process of service, we should adhere to the principle of serving everyone, regardless of relatives and friends, and treat every visitor with enthusiasm, thoughtfulness, friendliness, respect, justice and equality; We should stick to the principle of reasonableness and possibility. In the process of tourism service, we should always pay attention to the emotional changes of tourists, patiently listen to the opinions and demands of tourists, calmly analyze and carefully identify them. If it is reasonable and achievable, we must try our best to do it. If you don't do well or miss the opportunity, you should try your best to make up for it in time in order to maximize the satisfaction of tourists.

Tour guide explanation service is a very important aspect in the whole tourism service activities. In the course of the tour guide's explanation, I think accuracy, clarity and vividness complement each other and are indispensable.

First of all, accuracy is the first and most important thing. In the process of explaining, we should bear in mind the lesson that one fake destroys a thousand, and avoid making things up, playing dumb and making irresponsible remarks, so that tourists feel cheated, which will cause resentment and accusations from tourists. Visitors' seeking knowledge is one of the important contents in tourism activities, and our tour guides play an important role in spreading knowledge and information, conveying aesthetic concepts and spreading Chinese civilization. Therefore, the language of tour guides must be scientific and standardized, and the information conveyed must be correct, so as to attract the attention of tourists and satisfy their thirst for knowledge.

Secondly, clarity is the key. In the tour guide explanation, clear, concise and fluent language expression is another embodiment of the scientific nature of tour guide language. Clear speech, concise writing, proper wording, proper combination, clear hierarchy and strong logic are the basic requirements for tour guides to explain. Avoid using uncommon words and invented words.

In addition, vividness is an intermediary and an important means to create a harmonious atmosphere for tourism teams. If the language is as dull as a monk chanting during the explanation, tourists will feel bored and impatient or disgusted; Vivid images and humorous explanations can create a beautiful artistic conception, adjust tourists' optimistic attitude, happy mood and strong travel addiction, create a harmonious, happy, positive and high team atmosphere, and give people a beautiful enjoyment.

Personal work summary 800 words 6

With the help and education of department leaders and colleagues, my thoughts and theories are more and more mature, and my business mind is more sober. As a veteran, when I first came to the company, I was very worried about how to get along with people and how to do a good job. However, the relaxed and harmonious working atmosphere and United corporate culture of the company made me quickly complete the transformation from a veteran to a company employee. In particular, through a series of study and exercise in the previous company, I further improved my professionalism and made it clear that as a company employee, I should be realistic and enterprising in practical work. The work of probation period is summarized as follows:

I. Impressions and feelings about the company Through previous company training and my own work experience, I feel that Weizhijie 'an Security Consulting Service Co., Ltd. is the only professional company in China that boasts of providing cross-provincial and cross-regional security services for large-scale events. Especially at the beginning of the year, we obtained the security service license of Beijing Public Security Bureau, which made our company's business more extensive and services more comprehensive. Our company's aim is high quality, credibility, safety and first-class. Through several months' work, I have realized this more. Our customers are all high-end customers, such as Rolex, Sparen and National Museum. Through the contact with these customers, we not only improved our work level, but also improved our self-cultivation.

Two. Work Performance Since I worked in the company, I have participated in the drafting and formulation of the security plan. In my work, I tried my best to give full play to my advantages in photography and drawing, and successfully completed the tasks assigned by all levels.

Recently, under the leadership of the manager, I participated in the on-site security task, responsible for the collection, management and distribution of duty certificates and duty equipment, successfully completed the protection of duty equipment, and ensured the smooth completion of the task.

I work hard and I will do whatever the company needs me to do. Years ago, Rolex Station volunteered to work at the duty station because of the shortage of internal decoration staff. Through the work in the station, the work was implemented, which laid the foundation for the next internal work of the safety management department.

In the aspect of back office management, I give full play to my experience in learning file management, and set up files for various business departments to facilitate timely access. Record the meetings of the company and departments in detail, and carefully sort out the meeting minutes after the meeting and file them for future reference.

Third, the problems in the work Although the work is conscientious, there are also many problems in the work. In the process of making security plan, the statistics of security forces are not detailed enough, which leads to mistakes. The ability to coordinate work is not very strong, especially after the leaders assign work, they don't know how to start and how to do it, which in turn affects the progress of the whole work. I am not familiar with my own business, especially drafting and formulating security plans, and I need to strengthen my study.

Fourth, the next step in the improvement plan is to strengthen learning, learn the advantages of old employees, and learn the pragmatic work style of the company. Be careful in your work and check your work carefully to prevent problems. Security back office management personnel should further do a good job of filing, especially the security picket situation should make a summary report in time. Minutes of various meetings should be arranged in more detail.

Through these months' work, I deeply realized that it is very important to have a harmonious and progressive team, and a positive and magnificent company and leadership are the driving force for employees to move forward. The company has given me such a stage to play, and I will cherish this opportunity and do my best for the development of the company. Here, I apply to become a regular employee, hoping to become a regular employee of the company. I asked the leadership for approval.

Personal work summary 800 words 7

I have been working as a secretary in the bureau since May 20xx. I cherish such a position where I can exercise and improve myself, and I have been trying to adapt myself. With the care and help of leaders and colleagues, through my continuous efforts and study, I have fully integrated into the post of secretary, and my personal working ability has also been significantly improved. Although there are still some shortcomings, on the whole, I have paid a lot and gained a lot. I feel that I have grown up and matured. The work in the past three years is summarized as follows:

First, adapt to the characteristics of office work with a down-to-earth working attitude.

The office is an important hub department of our bureau, which needs to coordinate and communicate with many internal and external work to give information, which determines the complex characteristics of office work. Every day, besides my own work, there are often unplanned things that need to be dealt with temporarily, and they are generally urgent and take up a lot of working time. So I often give up my rest time, work overtime at night and weekends, and complete some tasks in my spare time to enrich my professional level. There are few people in the office, and the workload is heavy, especially the meeting work is more. In the past three years, I have actively cooperated with various activities and meetings to ensure the normal development of the work. Subordinate units encounter problems related to writing for consultation or help, and I will answer and solve them as soon as possible. Serve everyone with a sincere heart.

Second, do your duty and do a good job.

1, strict with paperwork. Official documents are circulated and filed in time. The circulation, reading and approval of documents are strictly in accordance with the requirements of rules, regulations and standard procedures, so as to ensure the timeliness of planning and circulation of all kinds of documents, timely convey the spirit of higher-level documents to grass-roots institutions, and ensure the smooth implementation of government decrees. Responsible for filing, keeping and consulting the documents after reading.

2. There is no mistake in issuing official documents. Carefully draft and send paper and electronic documents, as well as draft and write notices of various activities and meetings. Our bureau issues a large number of documents, sometimes more than one document is issued in one day. I carefully examined the manuscripts one by one to ensure the quality of the documents.

3, internal and external publicity effect

Propaganda work is an important means and window for the company to establish social image inside and outside the system. In terms of internal publicity this year, the main plan is to write a branch briefing, do a good job of soliciting contributions with the help of newspapers, and assist in the compilation and distribution of blackboard newspapers. In terms of external publicity, I have completed the publication of the branch name change advertisement, the company birthday advertisement and the New Year's Day advertisement, and basically I can get information in the newspaper every month.

4. secretarial work.

The position of secretary is a position of great responsibility. Many requests for instructions and work reports from various departments are submitted to the general manager's office through my hands, and some of them need to be kept confidential, which requires me to be careful and patient in my work. Over the past year, all kinds of documents submitted by various departments and institutions to the general manager's office have been submitted in time, and all kinds of work assigned by the general manager's office have been completed in time, so as to be responsible to the general manager's office and relevant departments. Because of the particularity of this position, in order to better serve the leaders and ensure daily work, I basically get off work at 6 o'clock every day. Sometimes I have to work overtime when I meet a temporary task. I don't complain, and I finish my work seriously.

5. Actively participate in corporate cultural activities.

Over the past year, great progress has been made in both ideological understanding and working ability, but there are still gaps and shortcomings: for example, the overall thinking of work is unclear, things are still in a state of simple coping, they have not drilled enough into their own work, their brains have not moved much, and they have not thought before doing it; Lack of enthusiasm and initiative. After some things are explained by the leader, I don't actively invest too much energy, which is a bit lazy. They didn't start working until the leader urged them, which led to passivity in their work.

Personal work summary 800 words 8

The past 20xx years have been full, busy and happy. On the arrival of this new year, looking back, in almost five months after I came to our X hotel, as a new employee, with the care and help of our front office leaders and colleagues, I have never known anything about the reception work at the front desk of the hotel, and now I have been able to work independently. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

First, like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services for guests, the language to be used in services, etc.

Second, pay attention to the image. The front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Third, the training of front desk business knowledge. Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always maintain a serious and meticulous work style and sense of responsibility! So as not to bring inconvenience to the guests and their colleagues!

4. English at the front desk. Some English skills at the front desk are the basic requirements for each of our receptionist, so as to serve foreign guests well. As for English reception, I thought it was not a problem for an English major like me, but when I received foreign guests later, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. Through such training, I understand a truth, you should never forget to study and keep charging yourself! Only by continuous learning can we make better progress and improve our abilities in all aspects!

Fifth, focus on the overall situation, regardless of personal gains and losses. Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Yibang, I will contribute my strength to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business content of our hotel. In order to work better in the future, we will continue to lay the foundation.

In the past five months, I have many shortcomings, such as communication with leaders and colleagues, and work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I will definitely overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also of great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!