Users of a certain Nikon camera are disappointed due to Nikon black spots

They could not accept repeated cleaning and asked Nikon to replace the camera or return it. However, Tang Yinzhi, Nikon's senior manager of after-sales service, said that it is impossible to replace the camera. There is no such method for replacing the camera, so why should it be replaced?

According to the national three-guarantee regulations, if a digital camera has a performance failure during the warranty period and it still cannot be used normally after two repairs, you can request a return or exchange.

In the investigation, the reporter found that due to the appearance of black spots, many users took their cameras to Nikon after-sales service for cleaning, as few as twice, and as many as six times. Tang Yinzhi also said, "Two repairs, cleaning the dust does not count as repairs. You go to any place outside to see it. You go to the 4S shop for maintenance. After 100 maintenances, you (ask) to replace it with a new car. Who will give you a new car?" Do you want to replace it? Cleaning it does not count as repair." Nikon rejected the user's request on the grounds that cleaning it does not count as repair.

However, users discovered that on Nikon’s publicized digital product maintenance fee schedule, there are only three options – “light repair”, “normal repair” and “heavy repair”. Nikon after-sales service also admitted that during normal repairs, cleaning the camera falls within the scope of light repairs. "We are saying that the cleaning of a certain Nikon camera is a light repair, and it costs 130 (yuan)," said a staff member of Nikon's Wuhan authorized repair shop.

Not only does Nikon believe that cleaning the dust does not count as repair, it also believes that replacing the shutter assembly does not count as repair. The reporter saw that the maintenance orders for this camera from users all over the country all had the same sentence written on them - "preventive replacement."

It turns out that Nikon had already prepared. "So it is a preventive measure to replace the shutter, right? According to the manufacturer, it is not a quality repair, but a maintenance on the machine." said a staff member of Nikon's XXX store in Jinan. Similarly, the staff of Nikon's Shanghai XXX Center also believe that preventing slag! The shutter replacement component is to prevent the shutter from falling off.

Dust cleaning is not considered repair, and replacement is called preventive replacement. This explanation has caused many users to lose trust in Nikon.

It has been exactly one year since the last announcement. On February 26, 2014, users were waiting for the second announcement released by Nikon. However, this announcement still did not explain the cause of the black spots, but still asked users to take the camera to Nikon for free cleaning or replacement of shutter and other related parts. Nikon users also have different feelings about this move. He Guoqiang from Beijing said, "It feels like they want to downplay this matter easily." Du Yang from Shanghai expressed helplessness, "Cleaning up and cleaning up again and again. First, it will damage the camera. Second, I don’t have that much time to run around for a camera. Li Fei from Shandong suggested, “He should first stand up and respond to the issues raised by all our users. . ”

The reporter learned that many Nikon camera users not only in China, but also in Europe and the United States have also encountered the same problem.

Annika, a lawyer at a well-known American law firm It said that it has collected information from more than a thousand users of a certain Nikon camera. The "stain" on a certain Nikon camera is not a routine problem, but a product defect, and they are preparing to formally file a lawsuit against Nikon in accordance with the US Consumer Rights Protection Act. Class action lawsuit.

Annika, the lead attorney for the Nikon case in the United States, told reporters, “We hope that Nikon will replace the defective cameras for people.

The collective rights protection mechanism allows consumers to use legal weapons to make relevant companies pay the price. If a faulty product has impacted consumers, they should be compensated and given a refund or exchange. ”

Relevant legal persons and American professional photography websites have stated that some American consumers have received the service of replacing a certain Nikon model 600 with a certain Nikon model 610 for free. But which consumers can enjoy this service? Nikon has not given a clear standard for this upgrade service. Some people joked that maybe if you send it for repairs enough times, you can see hope as soon as possible.

Nikon camera black