Project Investigation —— Operating Report and Summary of Hengxiang Real Estate in 20021year

In the first half of the year, Hengxiang Property started from the guiding ideology, objectives and requirements of Group 202 1, followed and carried forward the business philosophy and work theme of "relying on owners, serving owners, people-oriented and meticulous management", closely focused on the strategic thinking of "seeking survival through service, seeking benefits through management and seeking support through contribution", and constantly paid close attention to basic management with the care and support of leaders at all levels and departments. The work summary report for the first half of this year is as follows:

1, completion of performance indicators

In the first half of the year, with the guidance and help of the company's leaders and the joint efforts of all employees, Hengxiang Property closely focused on the performance targets set by the company at the beginning of the year, worked hard as one, and actively participated in various property services. The company's total revenue in the first half of the year reached 35 1.34 million yuan. (Among them, the property service fee income is 3.0510.80 million yuan; The accumulated income of other businesses is 466,5438+0.600 yuan), and 50% of the total income index has been completed, with more than half of the implementation time and more than half of the tasks.

Income breakdown

Total income, property service fee and other business income

35 1.34 million yuan 305 1.8 million yuan 46 1.6 million yuan

Second, the overview of costs and expenses.

By the end of 20021.6.20, the cumulative expenditure on main business cost was 6.5438+0.5629 million yuan, the cumulative expenditure on other business costs was 6.5438+0.89 million yuan, and the cumulative expenditure on management expenses was 6.5438+0.0009 million yuan.

Main business cost items and other business cost management expenses.

The cost is 1.5629 million yuan 1.89 million yuan 1.0009 million yuan.

3, mainly to complete the work

(A) the comprehensive management of functional departments

1. According to the group's financial requirements, the financial system was optimized in the first half of 20021,and brand-new Management Measures for Contract Signing and Payment and Management Measures for Fund Budget were implemented. In order to effectively implement the new financial management measures, relevant employees were trained in finance.

2. With the development of Hengxiang property business, the business scope was changed again in mid-March, in terms of property management; Advertising design, production and agency; Landscaping engineering construction; Non-self-owned house rental service; Family service; Cleaning services; Urban garbage removal service; Professional parking service; Real estate brokerage services have been added to the conference and exhibition services; Building decoration engineering construction; Daily necessities department store sales.

3. By June, 20021year, through holding a flower show, cooperating with third-party flower shops, housing agencies and other projects, the diversified business income was more than 20,000 yuan.

4. In order to make employees more familiar with the existing business and resources of the company, understand the daily work of other departments of the company, enhance the communication, exchange and cooperation between departments and colleagues, enhance the cohesion of the company, improve work efficiency and the enthusiasm of employees, two league building activities were organized.

5. In terms of recruiting talents, 1 HR Commissioner and 2 customer service personnel were recruited in the first half of the year. Hengxiang Property's team is still expanding. We need to introduce talents, improve work efficiency, create greater benefits and accelerate the development of enterprises.

6. Receiving and filing management of documents. File management is one of the daily work of the comprehensive management department, including property service information, company internal information, contract agreement, etc. Classify and manage documents, archive them, and improve the archiving of data directories.

7. Staff training. 1) In order to improve employees' working enthusiasm, working status and service awareness, the performance management system was implemented in June of 5438+0, and the heads of various projects and departments were trained intensively. 2) Organized the analysis of property laws and regulations related to the Civil Code, performance management system, first aid knowledge training, etc. On the basis of completing the annual training plan, our department actively participated in the reference meeting of China Shipping Property Learning organized by the Association, the visit and inspection of excellent projects in Cangzhou, and the intensive lectures on the delivery preparation and start-up process of property projects. Through learning, I found my own gap, avoided risks, improved the management quality, and applied the high-quality management concept to my daily work, which improved the overall service quality of the property management company.

8. In terms of safety management, compile, bind and distribute the safety production management system. At the same time, strengthen the safety work of each project, and sort out and report the safety hazard rectification ledger established by project self-inspection and self-inspection every month. Cooperate with the project to complete various emergency drills and publicity work.

9. In order to improve the property awareness, the company logo was designed and applied. The unified planning and design of the community identification system has been initially completed, including building, shaft, computer room, elevator, garage, park and other related location identification. , as well as the specific specification requirements of logo size, material and installation location, and strive to gradually build a property brand.

10. On the basis of the company's service number, open the subscription number, revise and design the daily micro-newspaper, publish the monthly service report of WeChat official account on time every month, edit and publish the holiday atmosphere through WeChat official account, assist the marketing department to organize and publicize activities such as the Spring Festival flower convenience service, the March 8 Women's Day welfare activities, the spring photo contest, etc., and expand the brand promotion of the company.

1 1, in the implementation of the "three standards", the quality inspection of each project is carried out as planned every month; Follow up and supervise the work plan in the middle of the month and the beginning of the month to ensure that the implementation of the work plan is synchronized with the group; According to the Performance Management System, organize the performance appraisal in the first quarter; Complete the contract revision and ledger arrangement of each outsourcing unit; Complete the system compilation and typesetting in the system manual, and the high and low voltage computer room system has been finalized.

12. Combined with the latest laws, regulations and relevant policy documents, the whole set of procedures and related processes for handover, occupancy and decoration of Jinyueyuan Phase II were revised.

(2) Engineering maintenance

1. Daily inspection of facilities and equipment such as power supply, water supply and fire fighting in public areas, regular dust removal and maintenance of high and low voltage distribution rooms and non-negative pressure machine rooms three times a month, patrol maintenance of leisure facilities and equipment in the park, maintenance of sewage pumps in the basement, and regular maintenance of monitoring, access control and road brake systems.

2. Using the seasonal time node, the septic tank was cleaned, and the * * * meter was completed 104 train, with more than 1,000 cubic meters. By the project engineering personnel to use the suction truck, all shipped out.

3. Daily repair and maintenance services continue. In the first half of the year, there were 2,967 orders, including 84 orders from households, 2 orders from public areas and 0 orders from unprocessed areas.

4. Jinbei participated in the early stage of the second phase. Since the construction of Jinbei Area 2, engineers have conducted on-site inspection once a week. The development company and the construction party suggest that the roof door of each roof should be changed into a class A fire door. The elevator of Jinbei Phase I 12 was rewired, and the high-definition surveillance camera was replaced. The original outdoor sewage wellhead of the main building is too small to be dredged for maintenance, and it has been completely replaced, which plays a key role in the later property management. Power supply, water supply, heating, doors and windows, greening, etc. Track the projects under construction and take photos for archiving. Put forward reasonable suggestions to the development company twice, hoping to solve them in the construction.

(3) Outsourcing service units:

1, according to the company's requirements for high-standard cleaning, do a good job within their jurisdiction.

Always clean the dead corners of buildings, carports, underpasses, green belts, water systems and places that can be reached by eyes, clean them up, spray herbicides on the roof, reduce the complaint rate of owners due to health problems, and continue epidemic prevention work.

2. Enhance the post image of security guards, basically salute, nod, smile and say hello, and improve the security patrol management system. Registration of foreign vehicles and personnel entering the community. Strengthen the management of underground parking spaces, realize rational and humanized management, and reduce complaints from owners.

3. Greening operations should be watered regularly to prevent waterlogging and drought. If grass, trees and shrubs die or fall off, they should be replanted in time. Modeling pruning, weeding and garbage cleaning should be carried out regularly. Regularly fertilize, mow and weed, and check and control pests and diseases. Pesticides should be applied in time and safety tips should be made. According to the original greening varieties, Xiyuan Hua Ting Community has re-planted more than 4,000 roses on the basis of retaining some original greening varieties, forming an annual and perennial mixed plant, with green leaves and flowers blooming at the same time.

4. Supervise the fire outsourcing unit to regularly and timely detect, repair, replace and maintain all facilities and equipment such as automatic fire alarm system, fire sprinkler system, smoke control and fire hydrant in the community.

? 5. The elevator maintenance unit carries out daily maintenance and repair work such as cleaning, lubricating and adjusting the elevator.

In this half year's work, we realize that a good team can't do without the support of the superior departments, and a lot of our work can't do without the support and help of the group company. Hengxiang Property will closely focus on the group company, strive to serve the park owners and build a well-known brand for the group company. At the same time, we also realize that as long as we serve the owners sincerely and practically, the owners will give us a good reputation. We will constantly improve the service quality, and strive to make Hengxiang Property a brand property, adding luster to the group company. ?