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Did any netizens buy tickets in Shenzhen and successfully get on the bus at Dongguan Station?

065438+20:08 20071October 25th Shenzhen News Network

Shenzhen News Network News (Reporter Fu Dawei correspondent He) 65438+1On October 25th, the telephone booking of Spring Festival travel rush's rush train ticket officially kicked off. How big is the long-distance transportation capacity of Spring Festival travel rush railway before the holiday? What is the booking processing capacity of the telephone booking system? Why can't the booking phone be entered and booked? The reporter interviewed the person in charge of the relevant railway departments for this purpose.

The long-distance transportation capacity of Spring Festival travel rush Peak Shenzhen Railway Station before the holiday is about 5 1 10,000.

According to reports, during the peak passenger flow in Spring Festival travel rush before the holiday, Shenzhen Station will add 15 pairs of temporary long-distance passenger trains, and the total number of long-distance passenger trains will reach 3 1 pair. The total long-distance transportation capacity before the peak in Spring Festival travel rush 15 is about 5 10000 people, which is the same as the peak in Spring Festival travel rush last year. The person in charge of relevant railway departments said that in Spring Festival travel rush in 2007, Guangzhou Railway Group mobilized the rolling stock of the whole group, and the Ministry of Railways also mobilized trains from other domestic railway bureaus such as Urumqi, Harbin and Lanzhou to support Guangdong, which was put into use in the pre-holiday rush in Spring Festival travel rush, with Shenzhen as the key support. Nevertheless, Shenzhen's railway transportation capacity is still far from meeting the huge travel demand during Spring Festival travel rush. Citizens are advised to avoid the peak passenger flow or choose other means of transportation when returning home.

The telephone booking system can book 88,000 tickets per hour.

2007 Spring Festival travel rush Boom 95 105 160? 000 lines, plus 760 lines opened by 96020086 telephone booking system, total 1760 lines. According to the telephone booking operation every 3 minutes, with an average of 2.5 tickets per booking, the 95 105 160 and 96020086 telephone booking system can book 4,400 tickets every 3 minutes, with 88,000 tickets per hour. This means that the long-distance train tickets from Shenzhen Railway Station and Shenzhen West Railway Station may be booked by phone in less than 1 hour. Because the maximum passenger capacity of each train does not exceed 1500, and the telephone booking system can book 4400 tickets within 3 minutes of connecting the first batch of booking calls, tickets for some popular trains may not even be available after the first round of telephone calls.

The railway department explained why the booking phone "can't get in, can't book"

The reporter asked: Why is the phone unable to get in?

A: According to statistics, on the first day of booking tickets by telephone in Spring Festival travel rush in 2007, that is, at 7: 00 a.m. on 15 a.m. on October 25th, the number of calls to 95 105 160 and 96020086 exceeded 200,000, with the peak at 7: 00 to 8: 00. As of 4 pm yesterday, the number of calls has exceeded 2 million. According to the number of 1760 lines, each call lasts 3 minutes on average, and only 3 10000 calls can be dialed from 7 am to 4 pm. It is expected that the number of incoming calls will increase slightly during the rush hour in Spring Festival travel rush, so it is obviously difficult to call in.

The reporter asked: Why can't I book a ticket when I call in?

A: The 95 105 160 and 96020086 telephone booking systems can reserve 4,400 tickets every 3 minutes and 88,000 tickets every hour. This means that the long-distance train tickets originating from Shenzhen Railway Station and Shenzhen West Railway Station may be booked by phone in about 1 hour. Because the maximum passenger capacity of each train does not exceed 1500, and the telephone booking system can book 4400 tickets within 3 minutes of connecting the first batch of booking calls, tickets for some popular trains may not even be available after the first round of telephone calls.

The reporter learned from Guangzhou Railway Group yesterday that starting from tomorrow, centralized ticketing and telephone booking points for Spring Festival travel rush's rush train tickets will be opened. Before the holiday, Spring Festival travel rush Peak Guangdong Wutong Telephone Booking System 96020088, 95 105 105, 95106, 96020086, 95105/kloc-0. According to the relevant regulations, after successful booking, passengers must pick up their tickets at the corresponding ticket collection point before 24: 00 the next day, and the expired tickets will be cancelled. It is reported that there will be ten centralized ticketing points in Guangzhou.

Book three tickets with your ID card only.

This year's Spring Festival travel rush peak telephone booking must be based on resident identity documents, and other documents cannot be used for telephone booking. Passengers with student ID cards and disabled revolutionary servicemen ID cards must purchase discount tickets directly at the designated window of the station ticketing hall. ? What's the problem? 5. What's the problem? Sword? How do you feel when you are in class? What's the matter with you? ⑼ ⑼ Is it a lamp protector? The shortcomings of? There is a shortage of tickets. When booking tickets, you must enter a valid resident ID card as required. After the reservation is successful, the system will tell you an order number. Please keep in mind the order number and ticket collection time given by the system. The order number and resident ID card are the vouchers for passengers to get tickets. During Spring Festival travel rush, each ID card can only book a ticket once. No more than 3 passengers can buy tickets at the window.

The pre-sale period before February 9th is 10 days.

Before the holiday, the pre-sale period of telephone booking in 9 stations with relatively concentrated passenger flow in Spring Festival travel rush, such as Guangzhou, Guangzhou East, Guangzhou North, Foshan, Shenzhen West, Dongguan East, Huizhou and Shantou, was adjusted from 1 65438+ on October 25th to 10 day, and decreased from February 9th to/. During this period, passengers can book tickets for 4- 10 days through the telephone booking system. After booking, you must pick up the ticket at the ticket collection point before 24: 00 the next day, otherwise the booked ticket will be automatically invalidated. Tickets will be sold in the ticketing windows of the above nine railway stations according to the two-day pre-sale period from February 3, and the six-day pre-sale period will be resumed on February 13. Train tickets are sold at centralized ticket collection points, ticket sales windows and non-centralized management train ticket sales outlets according to the pre-sale period of 6 days.

It will be sold day and night after February 3.

Before the Spring Festival travel rush Festival, the service hours of ticketing windows in Guangdong railway stations and centralized ticketing points were also adjusted. Before February 3, the ticket window of the centralized ticket selling point of train tickets will be open from 7: 00 to 24: 00, and 24-hour uninterrupted ticket sales will be implemented from February 3. After 24: 00 every day, the ticket sales time of the train ticket sales outlets without centralized management is from 8: 00 to 24: 00 every day.

Before February 3, the service hours of Guangdong centralized ticket collection point are from 8: 00 to 24: 00, and tickets will be collected 24 hours from February 3. After 24: 00 every day, the service time of the temporary ticket collection point is 8:00-22:00.

Refund will be suspended 6 hours before driving.

Telephone booking shall be connected to the regional network: Guangzhou, Guangzhou North, Foshan and guangzhou east railway station are shared areas, and the telephone numbers are 96020088 and 95 105 105, and the system is open at 8: 00-2100; Dongguan East, Huizhou and Shantou stations are common areas, with the telephone number of 95 105 106 and the system opening hours of 7: 00-21:00. Shenzhen and Shenzhen West Railway Station are shared areas. The telephone numbers are 96020086 and 95 105 160, and the system is open at 7: 00-2 1: 00.

Booking in different places is not allowed.

Stations in the same area can sell tickets to each other, but the general reservation is limited, that is, there is no restriction on booking, and the ticket collection is limited to the stations where passengers book tickets and the stations that choose to collect tickets must be the same station or the same area. If you are in Guangzhou, you can book tickets for Shenzhen Railway Station, but you must pick them up at Shenzhen or Shenzhen West Railway Station and their ticket collection points in Shenzhen.

There are ten centralized selling points in Guangzhou.

Guangzhou Railway has set up centralized sales ticket collection points in 8 stations including Guangzhou, Guangzhou East, Guangzhou North, Foshan, Shenzhen, Shenzhen West, Dongguan East and Huizhou. Set up ticket collection points in Foshan, Zhongshan, Zhuhai, Dongguan and Huizhou Tietong Business Hall 1 1; Set up 5 1 temporary ticket collection points in Shenzhen, Dongguan, Huizhou and Shantou to provide ticket collection services for passengers who book tickets by telephone. Among them, there will be ten centralized ticket collection points in Guangzhou, namely Baiyun Road 13, Guang Yuan West Road1KLOC-0/Tong Tong Hotel, Huangsha Point, No.99 Huangsha Avenue, Liu Hua Road 165438, Kim Convention and Exhibition Center, and C 1. Guang Yuan East Road 18 14 East Station Freight Yard, Guangzhou Railway Economic Development Company, No.43 Yudong West Road, Huangpu Point of Huangpu District Sports Center, Guang Bei Ticket Office, No.30 Zhanqian Road, Huadu District, Foshan Ticket Office; There are two points in Shenzhen, Shenzhen North Station and Shenzhen West Distribution Center. There are two points in Guangmeishan, namely, Jingjiu City in Dongguan East and Huizhou West Ticket Office in Huizhou.

Before the festival, Guangdong centralized ticket sales and ticket collection.

(Note: The ticket collection points in the table are Guangzhou, Shenzhen, Dongguan, Foshan, Zhuhai, Zhongshan and Huizhou. Readers in these six places can refer to local A2 news. )

Take the name of the ticket office and the address of the ticket office. Notes: Guangzhou Baiyun Road, Guangzhou East, Guangzhou North and Foshan Station tickets are on sale at Tong Tong Hotel, Guangyuan West Road, Guangzhou Kloc-0/01,Guangzhou East, Guangzhou North and Foshan Station tickets are on sale at No.99 Huangsha Avenue, Guangzhou East and Foshan Station tickets are on sale. Tickets for Kim Convention and Exhibition Center at Foshan Station (Liu Hua Road 1 19) are on sale. Tickets are available at Guangzhou, Guangzhou East, Guangzhou North and Foshan Station. Shop 03, South China University of Technology Campus, Guangzhou University Town, C 1, available. The bus stops are Guangzhou, Guangzhou East and Guangzhou North. Tickets for guangzhou east railway station Freight Yard at Guangzhou Guangyuan East Road 18 14 Foshan Station are on sale. Tickets for Guangzhou, Guangzhou East, Guangzhou North and Foshan Station are on sale at No.43 Yudong West Road, Guangzhou. Tickets for Guangzhou, Guangzhou East, Guangzhou North and Foshan Station are on sale at Guangzhou Huangpu Sports Center. Tickets for Guangzhou, Guangzhou East, Guangzhou North and Foshan Station are available.

Guangdong temporary ticket office before the festival

(Note: Only the ticket collection points in Shantou, Shenzhen, Dongguan, Foshan, Zhuhai, Zhongshan and Huizhou are extracted. Readers in these six places can refer to local A2 news. )

■ Special reminder

There are restrictions on ticket collection points. Please pay attention before you pick up the ticket.

In order to facilitate passengers to buy train tickets, Guangzhou Railway Group increased many train ticket sales channels and windows before the Spring Festival travel rush peak. Passengers can buy train tickets at the following places or by telephone.

1. Go to the ticket window of the ticket office of the railway station to buy a train ticket (you can't buy a train ticket booked by telephone).

2. Buy tickets at the ticket collection point of the train ticket collection. Spring Festival travel rush peak before the festival, Guangzhou, Guangzhou East, Guangzhou North, Foshan, Shenzhen and Shenzhen West 6? Pay? ⒒?? Each railway station has set up a centralized ticketing and ticket collection point. Passengers are reminded to pay special attention to the fact that the reserved train tickets can only be purchased by telephone at the ticket collection points of Baiyun Road and University Town of Guangzhou Station, Guangzhou Railway Economic Development Company of guangzhou east railway station, Shenzhen North Station and Shenzhen West Station Distribution Center. The ticket office of guangzhou east railway station East Railway Station freight yard can't buy the train tickets booked by telephone.

3. Go to some business halls of Tietong Company to buy train tickets reserved by telephone booking. Passengers are specially reminded that these business halls can only buy train tickets booked by telephone.

4. Go to the temporary ticket pick-up point to buy the train tickets booked by telephone booking. In order to facilitate passengers to purchase train tickets booked by telephone in time, Guangzhou Railway Group selected some train ticket sales outlets as temporary ticket collection points. Passengers are especially reminded that only train tickets booked by telephone can be purchased at these temporary ticket collection points. (Note: Please refer to the above table for the address of the ticket collection point)

Five-part telephone reservation

1 get all the information ready.

Confirm the telephone area code of the train station you want to go to, and prepare your ID card and pen (record the ticket collection password).

Make a phone call

According to the regional division of the telephone booking system, dial the regional booking telephone.

3 input information

According to the voice prompt, enter the selected bus stop, the date of taking the bus, the telephone number and area code of the place where you plan to go to the train station, the number of reserved tickets, ID number and other information.

4 record password

After the booking is successful, the telephone voice will play the ticket collection password. Please record it in time.

Pick up the ticket on time

Go to the designated window before 24: 00 the day after booking, and buy the reserved train ticket with your ID card and ticket collection password.

In addition, during the period of Spring Festival travel rush, Guangzhou Railway Group will properly control the refund of train tickets and the sale of tickets in different places. The train tickets for migrant workers' groups are not refundable or exchanged, and other train tickets are not refundable within 6 hours before departure. Under special circumstances, with the consent of the ticket director, it shall be handled according to the regulations. Train tickets from Guangdong are not allowed to be sold in Hunan before the festival, and train tickets from Hunan are not allowed to be sold in Guangdong after the festival.

Telephone number and address list of 28 Spring Festival travel rush ticketing outlets in Shenzhen.

Font: large, medium and small font collection date: 2007- 1-25 7:38 Source: Nanfang Daily

In 2007, Spring Festival travel rush will kick off on February 3rd, and 65438+1October 25th will start booking Spring Festival travel rush to grab the train ticket. The booking period of telephone booking is adjusted to 10 days, and there will be 28 sales outlets and 1 centralized ticket collection points in Shenzhen. Yesterday, Shenzhen Railway Station announced the plan to grab tickets from Spring Festival travel rush, which attracted public attention.

The booking system service starts at 7 o'clock.

It is reported that this year's pre-sale of train tickets in Spring Festival travel rush, the railway department will mainly take telephone booking, and the pre-sale at the point of sale and the pre-sale at the ticket window of the station will be carried out at the same time. From 25 October, 65438+/kloc-0, 95105, 96020086 can book tickets by telephone, and the booking period can be adjusted to 4- 10 days (that is, from 25 October to 65438+/kloc-0) From February 9th, the booking period of telephone booking will be reduced by 1 day, and the six-day booking period will be resumed on February 13 (that is, tickets from February 16 to February 18 can be booked on February 13). The service hours of the telephone booking system are from 7: 00 to 2 1: 00.

65438+ 10 From 25th, the pre-sale period of all train ticket sales outlets (except the designated ticket collection point) in Shenzhen is still 6 days, and the service time starts at 8: 00 am. From February 3rd, the pre-sale period of Shenzhen Railway Station's long-distance ticket window will be adjusted to 2 days (including that day), and the 6-day pre-sale period will be restored to February 13, and the service time will be from 7: 00 to 23: 00.

Universal access in the same area

Spring Festival travel rush takes the mode of booking first and then taking the tickets. Booking is separated. Generally, booking is made in the same area, but limited in different areas.

After booking tickets successfully by calling 95 105 160 or 96020086, citizens can pick up tickets at 28 sales outlets and centralized ticket collection points (set the daily ticket collection window and the emergency window of 10) at Shenzhen North Station Road before 24: 00 the next day. The service hours of ticket collection points at all sales outlets are from 8: 00 to 2: 00, and the service hours of centralized ticket collection points at Shenzhen North Station Road are from 8: 00 to 24: 00. If the ticket is not collected within the time limit, the booked ticket will be cancelled automatically. In Shenzhen, citizens can call 96020088 or 95 105 105 to book long-distance train tickets originating in Guangzhou, but they must pick them up at the ticket collection point in Guangzhou, not at the sales outlets in Shenzhen.

In order to crack down on "ticket speculation", the railway department will introduce four measures this year. First, the operators of 28 ticket collection points and 1 centralized ticket collection points in the city are all sent by Shenzhen Railway Station, and they continue to take tickets by ID number and ticket collection password, and they can only take tickets after strict inspection and verification. Second, the railway police will increase their police force and crack down on "speculation". Third, the railway department will be composed of the Commission for Discipline Inspection, Lufeng Office and the railway police. It will strengthen the supervision of all sales outlets and severely deal with "ticket speculation" or illegal operations. Fourth, Shenzhen Railway Station has set up a railway complaint point, opened a complaint telephone number of 82328620, and announced the ticket amount dynamics through the media every day.

skill

◆ A booking process can only book three tickets with the same date, the same train number and the same arrival.

◆ In the booking process, you must enter a valid ID number (including ID card, temporary id card, military ID card, Hong Kong, Macao and Taiwan Home Visit Certificate, passport, etc.). ), and with the order number and valid identity documents to pick up the ticket at the ticket collection point, otherwise you will not get the ticket.

◆ During Spring Festival travel rush, each valid certificate can only be booked by telephone once.

◆ After the telephone booking is successful, if you need to change the ticket, you should call 95 105 160 or 96020086 to cancel the booked ticket, and then book the ticket again.

The ticket collection points in Shenzhen only collect tickets, not tickets, but only long-distance train tickets originating from Shenzhen Railway Station and Shenzhen West Railway Station.

◆ During the telephone booking operation, if the system prompts for 3 times, and there is no key input, or the input is wrong for 3 consecutive times, the system will automatically press timeout to hang up the phone.

Shenzhen 28 Spring Festival travel rush ticket sales outlets announced.

Pick-up point address telephone contact

Bao 'an Bus Station/No.1 Baocheng Road, Bao 'an District 17 1 Zone 27780045 Summer

Tang Xiaoming 272 14088, Floor 1, Wanjia Department Store, Xinsha Road, Shajing Town, Baoan District

Building 6, Cuilan New Village, Guanlan Town, Bao 'an District/No.2803 102/925 Liu Nianchun

Ande Building, Zhengfeng South Road, fuyong town City, Bao 'an District 13 No.27348089 Liu Meizhi

Block A, Pinus tabulaeformis Foxconn Plaza, Longhua Town, Bao 'an District/No.61121335 Tan Jianping.

No. 1 1 Changchun Middle Road, Gong Ming Town, Bao 'an District, Zhang Xiaopeng, 27736877.

No.9 Songtao Garden, Songgang Town, Baoan District, Zhang Xiaopeng, 27088880

Xia, No.92 Hedong Road, Xixiang Town, Baoan District, 27927432 (Yong 'an Commercial City)

83119911shan Xinmin, No.9, Shangmeilin Oriental Fuyuan, Futian District

Shop No.3, Floor 1, Fortune Building, Caitian South Road, Futian District 8294411Liang Yongyao

Fumin Xinyuan, Shangsha Village, Futian District 1 Dong 838933 1 1 Xiong Zhenxin

83907438 No.29, Building 06, Jing Tian West, Jing Tian North Road, Shanshou Pingfutian District

83678506 Zhou Lichun, No.2018, Shennan Middle Road, Futian District

Jindiyi Street, Futian District/Building KLOC-0/45 1 No.82047692 Chen Zhongde

83100+007311Chen Shen, Meihua Road, Futian District

Tang Xiaoming 28592222, Jinli Commercial Plaza 1 F, Jinli Road, Buji Town, Longgang District

2845 14 15, No.49 Yimin Road, Pinghu Town, Longgang District, Shan Xinmin

Lu Ping 84605800, No.550 Shenshan Road, pingshan town, Longgang District

Tan Qingping, No.484 Shenhui Road, Henggang Town, Longgang District, 28507099

No.288387771KLOC-0/Longping East Road, Longgang District, Lv Kun

25657962 Chen Longyuan, 1st Floor, Hua Dayuan, Cuizhu North Road

No.8220333, Xinyuan Road, Luohu District, Yu Weiqing 1 1

Yashi Li Jingyuan Store, Chedeng Road, Nanyou Avenue, Nanshan District 1 No.26480960 Tan Guiming

Room 20 1 2, Golden Triangle Building, Shahe Street, Baishizhou, Nanshan District, 267674 190000 red envelope.

Zhang 26735077, No.3 Jinshengyuan, Xili North Road, Xili Town

Zhu Xiaoyan 26687466, No.42 Taizi Road, Shekou, Nanshan District

26664780 Zhou Danhuo, Floor 1, Zhongxing Apartment, Nanshan Avenue, Nanshan District

Zuo Hongqiong, 1st floor, Shatoujiao Cultural and Sports Center, Yantian District, 25227039.

Respondent: Feng _ Peng-Senior Manager Grade 7 1-29 15: 15.

Revision reply: Feng _ Peng, the reply you want to revise is as follows: The integral rule is closed.