Summarize telemarketing and choose 5 articles.

By summing up, people can turn scattered and superficial perceptual knowledge into systematic and profound rational knowledge, thus drawing scientific conclusions, thus correcting shortcomings, drawing lessons, and making future work less detours and more achievements. The following is a summary of my carefully selected works, hoping to help you!

Make a summary of telemarketing.

I've been employed for almost half a year. This half-year study process is very important to me. During this time, I learned a lot of new things, such as business negotiation, practical application of product knowledge, and harmonious coexistence among colleagues in the new environment. Now I write some thoughts and experiences this week.

Summary:

Up to now, I have issued six orders a month, and completed my initial task goal. Here I want to thank _ _ _ _ for their help. Without their help, the list would not have been won so smoothly.

After doing telemarketing for half a year, I also summed up a little experience:

1. First, determine the use target of the product. Before communicating with customers, we should fully understand customers, because I don't think we can make a phone call just to make a phone call, but to make a phone call. Focus on different content for different customers, just like everyone's mentality is different. Most of my generation are proud. Their vanity doesn't allow them to admit their defects in some aspects in front of others, so they are very exclusive to health care products, or they are very healthy and don't need them at all. At this moment, as a consumer group, we should start from our parents from another angle. Zhu Dexiao comes first and can move people with emotion.

2. Secondly, there must be correct decision makers. It takes a lot of effort to find a real decision-maker at work. Don't reveal your identity when you are not sure whether the person answering the phone is the decision maker. You can ask who has the right to decide and give your phone number and name. At this time, I need my speaking skills. For a lot of people, they will tell you something enthusiastically when they are not very busy. If they are busy with their work, they will be violent, so it is not easy to go too far.

Thirdly, we should have a positive attitude and correct words. Although I will be questioned or even insulted at ordinary times, I understand that I must bear the pressure and adjust my personal emotional changes. I must keep a very enthusiastic and positive attitude at work every day and impress each other with your enthusiasm.

4. Facing the target customers. For the intended customers, it is necessary to track them in a timely and lasting manner. At present, 30 of my clients are interested in this. I think what I'm doing now is to get to know these people, know the reasons why they wander, and take them down from the root cause.

But after long-term training, I think we should make a choice. For the nail house, if you dare to give up, maybe one person's time can be exchanged for two customers. At the same time, don't be discouraged, keep a clear head, and you can't sell it, not necessarily forever.

plan

In the next time, we will continue to maintain the daily telephone volume. In the coming last week, my plan is to look forward to a new breakthrough, exercise my eloquence and learn from others. Strive to fully achieve the goal.

Overview of telemarketing Part II

Holding numerous fruits, facing the winter sunshine and full of enthusiasm, we ushered in the annual work summary meeting. Personally, it's a bumper year, especially 20 19. I have gained too much, and there are too many people to thank.

Here, I would like to express my heartfelt thanks to the leaders and employees who care about and support our telephone sales department! And summarize the telemarketing work:

I. Work completion

We integrated the telemarketing team. The channel department has sales staff, the website department has sales staff and the customer service department has sales staff. The call system is completed online, and the incoming and outgoing services are divided in detail. Make sales rules, cooperate with product departments to carry out many telephone sales promotion activities, such as professional title English, CET-4 and CET-6, etc., and achieve _ _% of the total performance, of which _ _% of the telephone sales of key products were completed. We have specifically done the following work:

(A), strengthen training

Strengthen product knowledge and centralized training. In order to ensure the quality and quantity of training, training materials and teaching CDs are selected according to the needs of majors and trainers. Before training, it is distributed to trainers for everyone to do, which is convenient for teaching, review and self-study, which improves the teaching quality and consolidates the teaching results. Teachers have a clear division of labor, and the responsibility lies with people.

Each training session will be taught by professional teachers according to the schedule. It is required that the theoretical explanation is easy to understand and the implementation is specific and targeted, which will be clear at a glance. For example, the teacher trained us in English for professional titles and achieved good results (I compared the two groups of figures before and after the 27th).

(2) update the system

Hire professional and technical personnel, actively update the call system, and integrate the incoming call consultation telephone based on the new call system. The incoming call power consumption is obviously higher than that before the update.

(3) Detailed division of labor

Incoming and outgoing calls are detailed and the division of labor is clear. In terms of outgoing calls, increase the density of outgoing calls, let more people know about the school and its products and win more customer resources for the school. Strengthened the cooperation between calls and products, carried out many promotional activities and achieved good results; For outgoing calls, follow up unpaid orders, for students, keep abreast of students' progress and follow up in time.

Each newly developed student makes a table and statistics to analyze the gains and losses of developing students. By holding a regular meeting once a month, we can analyze the recent situation of the students, sum up the students who didn't make a deal, so as to better follow up, and also share our experience with the students who made a deal in time for everyone to learn.

At the same time, the second sale of old students with the same education was carried out to communicate with old students in time. When using a new product, first inform the old students and get their approval before using it. If they don't accept it, we will make corresponding improvements to meet their needs. We visit old students irregularly. Send greetings and blessings on holidays, and send small gifts on important days to enhance feelings.

I usually keep in touch with my old classmates, care about their situation and enhance my feelings. If it is convenient, we can visit our old classmates' home to promote our relationship with them. Through our efforts, the number of old students has reached 10 in the past six months.

(4) Improve the system

In order to better promote the work, we have studied, formulated and strictly implemented the Detailed Rules for the Implementation of Telephone Sales, which strictly stipulated the work execution process, performance identification, data security and other aspects, and the number of illegal operations was significantly reduced.

Dear leading comrades, the above achievements are the result of the care and support of school leaders and the joint efforts of our sales staff. These achievements have laid a solid foundation for further accelerating the development of education in our school and creating a new atmosphere for a new starting point.

Second, the existing problems and deficiencies

Although our work has made some achievements in 20 19, there are still many gaps and deficiencies from the requirements of the leaders, mainly in the following aspects:

1, incoming call

The consulting ability is insufficient, and some courses still lack in-depth consulting ability. It is necessary to strengthen cooperation with products and increase training.

Step 2 diverge

At present, the main daily business is the return visit of unpaid orders on the website, which is essentially superficial. Telephone sales in the true sense, that is, the secondary development of old users and the unfamiliar call sales of new users are not enough.

3. Some people only sell by feeling.

Statistical analysis of performance fluctuation and conversion rate without major products.

4. There is something wrong with the team atmosphere.

The development of enterprise competition to vicious competition directly affects the overall performance.

Third, the next step

New starting point, new hope. Achievements represent the past, and our work will begin a new starting point. Next, we will strive to do the following work:

1. Strengthen cooperation and further strengthen training.

In the new year, we hope to further strengthen cooperation with product departments, provide us with more product training, and help us step into the ranks of senior sales consultants. It is necessary for school staff to be familiar with school products. In order to develop, the school may have product improvement or launch new products, and often carry out some product training to let employees know more about the new products of the school, improve their work skills and let everyone grow faster.

2. Strengthen data statistics and analysis.

Keep abreast of incoming and outgoing calls, strengthen management according to performance fluctuations, and improve product conversion rate.

3. Actively study and explore sales laws.

Guide the development of sales work and create more economic benefits for the school.

The above is my work summary and plan suggestion for half a year. Please correct me if there is anything wrong.

In the new year, we will firmly grasp the strategic opportunity period of education development and fully assist the sales staff to achieve the sales target together. We all work together, closely combine our own reality, make long-term plans, work hard, stand at a new starting point, move towards higher and better goals, and do our work better! In the near future, I believe the school will develop better and faster!

Overview of telemarketing Part III

First, search as much information as possible, and call the Internet to check the business information.

Second, keep the phone short.

The purpose of making a sales call is to make an appointment. You can't sell complex products or services over the phone, and you certainly don't want to bargain over the phone.

2. Telephone sales should last for about 3 minutes, and you should focus on introducing yourself and your products and understanding the needs of the other party, so that you can give the other party a good reason to spend precious time talking with you. The most important thing is not to forget to make an appointment.

Third, go out and visit customers more.

We can choose 10 key customers from 100 customers to find out the customer groups we need.

When going out to meet customers, it is most important to sign the bill when communicating with customers further.

Fourth, should have the mentality.

1, sincere attitude is the basic requirement to determine whether a person can do things successfully. As a salesperson, you must treat customers and colleagues sincerely with a sincere heart. Only in this way will others respect you and treat you as a friend. Business representatives are the image of enterprises, the embodiment of enterprise quality, and the hub connecting enterprises and society, consumers and distributors. Therefore, the attitude of business representatives directly affects the product sales of enterprises.

2, self-confidence is a kind of strength, first of all, we must have confidence in ourselves and encourage ourselves at the beginning of work every day. I am just a show! I am the best! Self-confidence will make you more energetic. At the same time, believe in the company, believe that the products provided by the company to consumers are beautiful, believe that the products you sell are similar to those of China and the United States, and believe that the company provides you with opportunities to realize your own value. To be able to see the advantages of the company and its own products, and keep these in mind, to compete with competitors, we must have our own advantages and face customers and consumers with the belief of winning. Knowing that there is no power, I also believe that there is power. Joe? Gillard can succeed because he is confident that he can do it.

3. Be a conscientious person, "pay attention to everything and learn everything", cultivate the habit of diligent thinking and be good at summing up sales experience. Review your work every day to see where you are doing well. Why? This is not good. Why? Ask yourself more why? Only by discovering the shortcomings in our work can we continuously improve our working methods, and only by improving our ability can we seize the opportunity. As a salesperson, we should know every change of customers, try to grasp every detail, be a conscientious person, constantly improve ourselves and create a more wonderful life.

4. Hard sales work is actually very hard, which requires the hard-working spirit and perseverance of business representatives. "You can win people's hearts only by eating once and gaining wisdom." Half of the sales work is done by feet. Always visit customers, coordinate customers, and even follow consumers to provide services. Sales work is by no means smooth sailing, and there will be many difficulties, but we must have the patience and indomitable spirit to solve them. Jesus Christ.

5. Good psychological quality Only with good psychological quality can we face setbacks and not be discouraged. Every customer has different backgrounds, different personalities and different ways of doing things. If you are hit, you should keep a calm mind, analyze customers more, constantly adjust your mind and improve your working methods, so that you can face all the blame. Only in this way can we overcome the difficulties. At the same time, don't be carried away by temporary success. You should know that "joy begets sorrow". Only in this way can we win without arrogance and lose with grace.

6, communication skills Everyone has strengths, not necessarily requiring every salesman to be versatile and eloquent, but you must communicate with others more, cultivate your communication skills, and make as many friends as possible, so there are more opportunities, you know, making more friends is the only way. In addition, friends are also resources, you know, owning resources will not succeed, but making good use of resources will succeed.

Verb (the abbreviation of verb) is the professional knowledge that salespeople should master. First of all, we must know ourselves and ourselves in order to be in an invincible position.

1, enrich your business knowledge:

A, the operation process of their own products;

B. master the knowledge of product freight rate;

C. Ability to respond to questions raised by customers.

2. Understanding of the company's business:

First, understand the advantages and disadvantages of the equipment.

B, understand the position and operation of the equipment in the market.

A, understand the freight rate level of peers;

B. foresee the future market situation.

4. Adjust mentality: positive and optimistic.

A, 1% Truth: One of the basic conditions for a salesman to succeed is to have self-confidence, psychological preparation against setbacks, training and psychological endurance. In the face of "to achieve 1% success, the first 99% rejection is inevitable". Only in this way can we rekindle the fire of hope when we are frustrated.

B. Ask for help: Be careful that selling is not begging, and customers often need our help.

C. Self-confidence and self-esteem: "Sales promotion begins with being rejected", and it is with "rejection" that a salesman is necessary to exist; Laugh at the sight of the salesman, few people welcome you with open arms, and even make people feel abnormal.

D. Principles and beliefs: "The customer is always right". We should understand and respect the customer's requirements, but don't satisfy all his requirements. In fact, it can't meet all his requirements.

Overview of telemarketing Part IV

At the beginning of 20__, I joined the branch of China Life Insurance Co., Ltd. and engaged in life insurance work that I was not familiar with. Over the past year, with the kind care of the company leaders and the enthusiastic help of other experts, I have changed from an insurance layman to a person who can independently engage in and carry out insurance marketing business. In his own business post, he has not done any illegal acts, and cooperated with the employees of the company to successfully complete the tasks assigned by the leaders and superiors. The following is my work report for the past year.

First, strive to improve political literacy and ideological and moral level.

Actively participate in all kinds of political study, theme education, vocational education activities, organizational activities and recreational activities organized by superior companies, branches and departments, without being absent without reason; Can adhere to the correct political direction, seriously study Deng Xiaoping Theory and Theory of Three Represents, actively strive to improve their political literacy and ideological and moral level from all aspects, and make continuous progress ideologically and politically.

Second, strive to improve professional quality and service level.

Actively participate in all kinds of business study, training and examinations organized by superior companies, branches and departments, study diligently, be good at creation, constantly strengthen the training of their own business quality, constantly improve their business operation skills and basic skills of serving customers, master their due professional business skills and service skills, handle all kinds of business skillfully, understand all kinds of business products operated by the company and carry out targeted publicity and promotion.

Third, strictly enforce the rules and regulations

Over the past year, we have strictly implemented the rules and regulations, internal control system and service regulations of superior companies and branches, insisted on using civilized language, and never acted beyond our authority or abused power for personal gain. There are no customer complaints and other irregularities. Behave yourself in your spare time, and don't participate in bad behaviors such as gambling and buying.

Four, complete the tasks assigned by the branch and department.

Over the past year, I have been able to work diligently, conscientiously, leave early and return late, stick to my post, contribute silently, and actively complete various tasks assigned by the branch and this department. Can take the initiative to take into account the marketing work and tasks of the department, and actively market e-banking business, various bank cards and other intermediary businesses.

Over the past year, with my love for the insurance industry, I have gone all out to perform my work and post responsibilities, and tried my best to do all the work according to the requirements of my superiors. Some achievements have been made, which have been well received by leaders and comrades. Looking back on the past year, I am pleased with my achievements, but I also find that there are still some gaps and deficiencies compared with the employees in Xiu Xiu. But I have the confidence and determination to find the gap in my future work, bravely overcome the shortcomings and deficiencies, further improve my overall quality, and do a good job that I should do.

Overview of telemarketing Chapter 5

The year 20__ is about to leave quietly, and the year 20__ has entered our field of vision, looking back on the work course of the year 20__. Generally speaking, there are ups and downs. Recall that I started my job on June 24th, _ _ _ _ _ _, and I have been working for 1 year. This year, the whole working state is on the right track, and I have a more comprehensive understanding of the industry I am engaged in, and the customers who have successfully cooperated are also accumulating. At the same time, every time I successfully cooperate with customers, it is an approval of my work and reflects my work value in this position. But on the whole, I still have a lot to improve myself. The follow are my shortcomings sum up this year:

First: communication skills are not available.

I contact different customers every day, but when I communicate with them, my speech is not concise enough and complicated. The ability of language organization and expression needs to be improved.

Second: the follow-up service for customers who have cooperated is not in place.

Seeing that the number of successful customers is increasing gradually, although there are few big customers, I am still doing my best to protect every customer with my heart, so as to achieve the goal of changing from an intentional customer to a real customer. Although the customer has signed it, everything felt fine before. In fact, this idea is very immature. Later, after several months of work, both Mr. Dai and Mr. Hu focused on the maintenance of old customers. I really feel that it is difficult to develop a new customer, but it is actually relatively simple for a successful customer. For example, if I have 20 old customers, as long as they are well maintained, I will definitely think of Zhou Xiao who won the fake in the future. Then this will not only create profits for the company, but also be a kind of work recognition for yourself. So I must take a long-term view.

Third: customer reports are not well organized.

For our industry, there is a peak season and a low season. In the low season or near the holiday, we should make a summary of greeting customers, but I am not good enough in this respect. Indeed, statements are the seeds of daily efforts. Over time, you need to manage them with your own heart, otherwise how can you bear the fruits of victory? Only through a clear statement can the leader know my work status and gains today, and then make targeted corrections and guidance. I also make a complete and detailed report every day, and I can also make a clear and instructive work summary and future work plan every day, so that my work is more targeted and purposeful. Then it's more like a duck to water.

Fourth, the number of new customers is small.

The successful customers I cooperated with this year mainly found customers through telephone sales, online customer service and other channels, but few customers were really found, which deserves my careful consideration. Part of the reason is that I never let go of any customer who has a strong intention to contact our company actively, so I spent most of my time contacting telemarketing customers, ignoring the intended customers I contacted. However, the number of new customers I have developed this year is small, and it should be improved well next year. I will make a plan next year to make my time allocation reasonable. Achieve the effect of two mistakes.

Fifth, when you encounter professional or business knowledge that you don't understand, you are not good at actively asking leaders, and you didn't turn what you don't understand into your own knowledge on the same day.

To sum up, the above points are my shortcomings in this year's work, and I will improve them in my future work. There is a saying: smart people don't fall down twice in the same place. Of course, everyone wants to be a smart person, so I won't make the same mistake again and try to do better. I hope the company leaders and colleagues will supervise me together. A person is not afraid of mistakes, but he just doesn't know how to correct them, and I will make mistakes to correct them and turn my shortcomings into my own advantages.

There has been little change this year, and my main job responsibility is telephone sales, which, as the name implies, is the sale of transactions by telephone. During this year, I mainly communicated with customers through the internet and telephone in the company. At work, it sounds like sitting in the office every day, making a few phone calls or contacting customers through qq. This is very simple, but the workload is still very large. Deal with different customers every day, and leave a very good impression on customers through their own language at the first time. In order to make customers trust the quality of our products more, besides the company's quotation, what is more important is a service. Let customers feel that Tongying Anti-counterfeiting Company is a big enterprise with a good service team, just like enjoying the process, turning the business atmosphere into a friendly exchange between friends. And let customers with strong intentions think of it for the first time, and think of cooperation with Tongying anti-counterfeiting company. These are closely related to their efforts, and as salespeople, they should have a very keen sense of smell and feel the needs of customers at the first time. For customers with strong intentions, in addition to telephone greetings, SMS greetings and qq greetings, they also need to have a work enthusiasm to infect customers, so that customers can feel my sincerity from their own actions. Then I believe that the number of customers will gradually accumulate.

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