Who knows Ruqi's customer service phone number?

400 1336666? Customer service hotline. Qi Chuxing is a mobile travel software under Guangzhou Automobile Group, which is jointly invested by Guangzhou Automobile Group, Tencent, Guangzhou Public Transport Group and other investors. ?

2065438+June 26th, 2009, Rugao Travel was officially put into trial operation in Guangzhou, with Guangdong-Hong Kong-Macao Greater Bay Area as the core, and then gradually spread to the whole country.

At present, Ruqi Travel has opened operation services in cities such as Guangfo, Zhuhai and Shenzhen, and the travel market layout in Greater Bay Area is steadily advancing.

The platform of state-owned enterprises is large, and compliance management is safer.

If you travel, you will use all kinds of high-quality vehicles under the Guangzhou Automobile Group. You will have a complete network booking taxi transport license, network booking taxi business license and other licenses, complete the basic functions such as on-board one-button alarm device and vehicle GPS positioning, and travel in compliance.

For example, Qiqi's full-time drivers strictly control the service quality from the source. For example, they passed the in-depth background investigation of state-owned enterprises and the "five-safety certification", motor vehicle driving license and network car driver qualification certificate.

Before officially taking up their posts, all drivers need to receive comprehensive pre-job and on-the-job training, covering the basic knowledge of traffic regulations, safe driving, service etiquette, cleaning service standards and so on. Finally, I passed the double assessment of "written test+road test" before taking the order. ?

Multiple security guarantees such as number protection, emergency help button, emergency contact, travel record, driver insurance, etc. are all set on the APP side. In addition, the platform will also use the smart car networking security system to carry out operations such as fatigue driving reminder, vehicle driving route comparison and route deviation warning. In case of sensitive situation, there will be a 24-hour customer service center and a 24-hour security response center to respond and handle it at the first time. ?

Focus on service, improve quality and create a new tourism network.

Ruqi's travel and operation vehicles are all from Guangzhou Automobile Group, covering many high-quality models such as Guangzhou Automobile New Energy GE3 530, Aion S and Guangzhou Automobile Toyota Ralink Twin Engine. ; For example, riding will also provide users with more diverse travel experiences through intelligent network connection and through the development and application of customized models.

20 19, 1 1, Ruqi officially released the cleaning service standard, cleaning the space, cleaning the driver, pro-cleaning service, pure vehicle type.

Create a "new network" for online car travel, regard users' soft service needs as the "hard standard" of their own services, and promote the standardization and standardization of travel industry services while comprehensively improving users' ride experience.

In June 5438 +2020 10, Ruqi College was established to provide drivers with all-round training services covering dress code, gfd, safe driving, service standards and emergency knowledge, and to ensure the teaching quality and training effect through the standardization of teacher certification, driver interview, training courseware and assessment indicators. ?

Through the service control mode of "1+ 1", Ruqi College builds a closed-loop driver service ecosystem: the same driver access, the same service training and the same quality control. It is hoped that this will empower partners, promote the gradual improvement of industry service standards, and build a "golden triangle" system of "platform-capacity-passengers".

"odd cube" intelligent data system, science and technology escort smart travel

In June 2020, Ruqi traveled to release the intelligent data system platform-"Qi Lifang". "Odd Cube" is a one-stop data management and application development platform based on multi-port data cooperation such as platform management, vehicle networking and maps.

With the main goal of accurately matching travel supply and demand and ensuring travel safety, it can effectively integrate the needs of users' travel, platform vehicle scheduling, and smooth urban roads, achieve accurate matching of travel supply and demand, and ensure travel safety, including driver's bad driving behavior correction, information security, route optimization, and safety warning. ?

In February, 20021year, Home Inns upgraded epidemic prevention measures again by relying on "Qi Lifang", and introduced functions such as driver's health code inspection, health information declaration, mask supervision and verification, requiring drivers to submit health codes and declare health information before taking orders online, monitoring drivers' wearing masks in real time during the trip, and drivers with abnormal health will be suspended from taking orders to ensure their health and travel safely.