What is the responsibility of the general manager?

What is the responsibility of the general manager?

(1) Be responsible for the overall performance of our store.

(2) Be responsible for the profit rate of our store.

(3) Be responsible for the quality of our products.

(4) Be responsible for the customer satisfaction of our store.

(5) Be responsible for the examination, evaluation and appointment of our employees.

(six) responsible for the cleaning, maintenance and maintenance of our goods.

(7) Be responsible for all the daily management of our store.

Job description:

(1) transactional work: implemented according to company regulations, such as personnel work norms, employee welfare regulations, vacation regulations, performance appraisal of various departments, salary system, bonus system, etc.

Responsible for personnel audit of recruitment, dismissal, resignation, increase and decrease of staff. ?

Responsible for the distribution of employees' responsibilities and the compensation and adjudication of work negligence.

Check the inventory of business consumables, control consumables, and control the inventory and purchase quantity of various departments in the store. ?

Review the budget quota of materials purchased by all departments of the company every month. ?

Addition, maintenance and scrapping of software and hardware equipment in various departments of the company. ?

Check and rectify the cleaning work of all departments of the company.

Review the purchase quantity, inventory, cost and amount of all goods.

Coordinate the relationship between departments and subordinates, create a good working environment, including material conditions,

Institutional conditions, interpersonal conditions, etc. In order to enhance the cohesion of the team and enhance the combat effectiveness of the team.

Trust and respect subordinates, make correct and fair performance evaluation, implement humanized management, and make good use of encouragement skills such as praise, glory and vacation to stimulate their creativity. ?

Coordination and management between departments and supervisors, release of company policies, etc. ?

Patrol the departments and places under their jurisdiction at least three times a day and report to the next higher level every week.

(2), the key work:

Hold monthly meetings, executive meetings and interim meetings. (including the coordinated solution of various departments' problems) Submit the budget for the next year to the General Manager every June165438+1October1May, including expenses, turnover and profit indicators, business strategy and action plan.

Submit the promotion plan for next month to the company every month, and decompose departments and individuals to achieve next month's performance before 25th of each month. ?

Submit the annual performance and assessment report to the supervisor and employees at the end of July.

1-6 months' half-year work summary, due at the beginning of July each year, including performance, the proportion of total annual performance, customer return and progress.

Passenger flow, transaction rate, average amount of primary and secondary consumption, telephone interview, customer satisfaction data analysis, staff training, safety inspection.

Submit the annual work summary at the end of 65438+February every year, with the same content as above. ?

Negotiate with the planner about the outreach and planning for next month in the middle of each month.

Check the supervisor's work completion (work details) irregularly every month. ?

Arrange city dispatchers to investigate their peers every month to grasp their trends. ?

Observe the store capacity, store appearance and store content from time to time every week.

Specify and implement regular or irregular training plans for new employees and existing employees. ?

Submit monthly business and expense report to the company before 3rd of each month. ?

Coordinate and solve after-sales problems, such as customer complaints, parts return, rework, etc. ?

Strictly monitor the service, work efficiency and quality of all departments in the store.

Formulate and implement business projects, preferential discounts, promotional activities, anniversary activities and business strategies.

Workflow:

(1) Arrive at work early every day, tidy up your appearance, including hairstyle and makeup, and wear the prescribed uniform.

(two) to inspect the departments and places under their jurisdiction:

Patrol time:

(1) Patrol once after work; (2) Spot check and patrol once in the middle; (3) patrol once before coming off work.

Check content:

(1) Greet every employee during patrol, smile, encourage or ask;

(2) Focus of inspection: care for each pair of guests, greet them, ask for their opinions, and explain any difficulties.

Feel free to contact yourself.

(3) Check employees' smiles, makeup, clothes, standing posture and sitting posture. During the inspection, if there are any mistakes, please correct them immediately.

Require every employee to act, and ask to greet and serve guests if there is anything wrong;

(4) Check the store's capacity, appearance, cleanliness, lighting, music, ventilation, appearance and samples, and check the 6S performance.

Situation (sorting, rectification, cleaning, cleaning, literacy and safety);

(5) Check the quality of products delivered by guests;

(6) Check the filling and application of various forms: a. Count the number of customers and the rate of receiving orders; B, camera control table, nesting date is high

Table; C, the photographer looks at sample statistics; D, task completion statistics.

(7) Check the use and maintenance of each piece of equipment during patrol, and whether it needs to be supplemented or replaced.

(three) the preparation and writing of various reports.

(4) Handling fixed affairs and emergencies.

Work specification:

(1) Knowledge: management knowledge and workflow.

(2) Ability: coordination ability, communication ability and management leadership ability.

(3) Skills: marketing, photography theory, post-production, dress makeup modeling.

(4) Appearance: Ladies must wear uniforms and black shoes with heels, and pay attention to makeup, including lipstick, eyebrows, eye shadow, eyeliner and eyelashes.

Hairstyle; Men should pay attention to the arrangement of dress and hairstyle.

(5) Mental outlook: professional, capable, cordial and keen.

(6) Code of Conduct:

1. Position yourself as a service provider and respect customers.

2, everything from customer satisfaction, anytime, anywhere for the sake of customers.

3. Smile service, praise in time, and create a cordial and relaxed service atmosphere for customers.

Main functions and powers:

(1) Suits and merchandise can be up to 20% off, and the excess must be approved by the Chairman.

(2) the right to sign for reimbursement of less than 5,000 yuan and the right to sign for declaration within the limit; If the limit is exceeded, the chairman must be present.

Reimbursement can only be made after signing and agreeing.

(three) have the right to decide the increase or decrease of department personnel.

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