How to receive goods from Gome online shopping air conditioners?

How to receive goods from Gome online shopping air conditioners?

1. When you receive the parcel, please check the parcel order number first, and record the name and contact information of the delivery person.

2. Before you pay and sign for it, please check the following:

1) Whether the customer name to be signed is himself;

2) Whether the sealing tape printed with Gome Logo or manufacturer Logo on the outer packaging of the package is intact;

3) Whether the outer package of the package has obvious extrusion deformation, moisture and damage;

4) If it is cash on delivery, is the fee charged by the dealer consistent with the fee indicated on the order?

3. If there is any abnormality during inspection, please point it out to the delivery staff and contact the customer service of Gome Online Mall in time, without unpacking. You can refuse the whole package.

4. After you pay for the goods, please ensure that the quantity, model, appearance, accessories and invoices of the goods are checked and accepted in turn with reference to the customer's receipt in the presence of the courier; If any abnormality is found after inspection (such as loss, damage, leakage, no invoice, etc.). ), please ensure that the delivery personnel sign the customer receipt, and immediately contact the service hotline of Gome Online Mall for feedback and registration. Gome Online Mall will handle it for you according to the actual situation.

5. If you ask for a return after the delivery personnel leave, or if the product model, quantity and appearance are abnormal, Gome Online Mall will not be able to handle it for you because the responsibility cannot be confirmed. Please understand.

6. When the cash on delivery order arrives, please check the money with the delivery staff face to face to ensure the payment is clear; If the delivery staff finds that the payment is wrong after leaving, Gome Online Mall will not be able to verify and handle it for you.

7. If the delivery staff doesn't cooperate with the user for inspection and signature confirmation on the pretext that the company has no regulations or is in a hurry to deliver the goods, please contact the customer service of Gome Online Mall in time to make a complaint, and the customer service staff will handle it for you at the first time; In order to protect your rights and interests, it is recommended that you do not open the package for the time being.

Important note:

1, Gome Online Mall promises that all products are authentic, please look for our unified packaging or factory packaging when receiving goods;

2. At present, Gome Online Mall does not support partial rejection of ordered goods;

3. In order to protect your rights and interests, it is recommended that you try not to entrust others to sign for it; If someone else signs for the goods in the absence of the delivery personnel, it is deemed that there is no problem with the packaging of the goods you ordered;

4. Goods acceptance does not include installation and power-on debugging services. If quality problems are found during subsequent installation or power-on debugging, Gome Online Mall will handle them for you according to the national three guarantees regulations. Please refer to the return policy for details;

Please keep the outer packing of the goods for at least 15 days. If you find any quality problems with the goods, it will be convenient for you to deal with them promptly and effectively.

6. All the photos provided by the goods are taken by professional photographers, and they are carefully revised and adjusted in color in the later period, so as to be consistent with the actual goods as far as possible. However, due to the color difference between lighting and display and personal understanding of color, there may be some color difference between the object and the photo, which is not a product quality problem, and the final color is subject to the actual product;

7. In the process of signing for the goods, if you find anything unusual, please call the service hotline of Gome Online Mall in time.