What is the National Tourism Administration going to do in Mid-Autumn Festival?

On September 28th, the National Tourism Administration issued the Notice on Doing a Good Job in the Management of Tourist Service Units such as Tourist Attractions during the Mid-Autumn Festival of the National Day (hereinafter referred to as the Notice), demanding that all preparations be made for holiday tourism services, strengthening the management of tourists' carrying capacity in scenic spots, strengthening tourism safety, and severely cracking down on illegal business practices such as deceiving customers and slaughtering customers to ensure that tourists have a happy and peaceful holiday.

This year's National Day and Mid-Autumn Festival are superimposed to form an eight-day holiday. It is estimated that the number of domestic tourists will reach 7 1 10,000 during the holiday period, which poses a severe test for tourism service management and tourism safety. The circular requires that tourism authorities at all levels should effectively improve the quality of tourism services, and urge tourism service units such as tourist attractions, resorts, theme parks, tourism complexes, characteristic towns, rural tourist spots, hotels, restaurants, travel agencies and so on to seriously formulate holiday travel plans. It is necessary to strengthen the publicity of honest management, release relevant information in a timely manner, increase supervision and punishment, severely crack down on acts such as bullying customers, sitting on the ground, and handling complaints from tourists in a timely manner.

In terms of strengthening the management of tourist carrying capacity in scenic spots, the notice requires that all localities should guide and urge tourist attractions to take effective measures, do a good job in the management of tourist reception capacity according to the maximum carrying capacity approved by the competent authorities of scenic spots, and resolutely curb the reception of tourists in tourist attractions beyond the maximum carrying capacity. All tourist attractions should make use of various channels to release tips on the carrying capacity of scenic spots to the society in advance. When the reception volume of tourists in scenic spots is close to the maximum carrying capacity, measures should be taken in time to guide tourists and make explanations. Tourism service units that have not yet approved the maximum carrying capacity should make plans according to the actual situation, do a good job in guiding and managing tourists in a timely manner, eliminate potential safety hazards caused by crowded tourists, and improve the comfort and satisfaction of tourists.

In terms of strengthening tourism safety management, the circular requires all localities to urge travel agencies to do a good job in the safety of holiday tour groups, pay close attention to the safety situation of destinations, carry out safety risk assessment of tourism products, rationally compile tourist routes, strengthen safety tips for tourists before and during the event, and take effective measures to deal with emergencies. Guide the tourist attractions to carry out investigation and management of hidden dangers, focus on checking geological disasters, traffic safety, crowded trampling, fires, special equipment, water activities and other security risks, and take effective measures for rectification. Strengthen the safety management in crowded and dangerous areas, and add risk warning signs and emergency call facilities. Revise and improve the emergency plan for holiday safety and organize drills. Guide tourist hotels and restaurants to do a good job in safety to prevent fire, food poisoning, stampede and other safety accidents.

In terms of tourism traffic safety supervision, the notice requires that the public security and industry and commerce should take the initiative to carry out the action of "cracking down on illegal tourist chartered cars" and investigate and deal with the behavior of travel agencies renting "black cars". Urge travel agencies to choose regular travel car companies, and strictly review the conditions of travel charter, driver qualification, insurance purchase, etc. And sign a standardized car rental agreement. The tour guide is required to check the vehicle qualification and operation certificate before boarding, and remind the driver to drive safely. Tourist chartered cars will be issued with "Instructions for Safe Travel of Tourists" according to the specified requirements, and the promotional film "Warm Tips for Safe Travel of Tourists" will be played during the trip. Supervise the coach to configure the "guide seat" according to the regulations. Drivers and tour guides are required to remind and check whether tourists are wearing seat belts.

In addition, the Notice also pointed out that all localities should attach great importance to it, strengthen organizational leadership, strengthen planning and deployment, and make full preparations for the arrival of the Mid-Autumn Festival holiday. Improve the feedback mechanism of tourist service evaluation, improve the emergency plan for tourism emergencies, and implement all work to units, posts and responsible persons. After receiving the notice, special inspections should be carried out to find out the weak links and make targeted rectification.