What does the front desk reception of the travel agency mainly do?

Responsibilities of the front desk attendant:

1, responsible for the reception, basic consultation and introduction of visiting customers at the company's front desk;

2. Responsible for the reception of interviewers, company visits and introductions.

3, responsible for answering and transferring calls;

4, responsible for the company's fax receiving and dispatching, as well as copying documents, sending and receiving letters, newspapers, documents and other work;

5. Update and manage the employee's contact information such as mailing address and telephone number in time;

6. Responsible for the daily management of employee activities;

7. Be responsible for the sanitation of the reception room and the president's office of the company, and keep the tables and chairs clean at all times;

8, responsible for inspection and supervision of the office of the sanitary environment, as well as the management of flowers and plants;

9. Responsible for ordering water, sorting letters and parcels, and contacting the courier company;

10, responsible for booking business tickets or other tickets assigned by supervisors at all levels;

1 1. Complete other temporary work assigned by superiors.

Extended data:

Service specification for front desk attendant

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When customers or visitors enter the door, the front desk immediately gets up to receive them and gives greetings or welcome speeches. If standing, greet or welcome guests before asking questions.

The standard greeting language for singles is as follows:

"Hello, sir!" Or "good morning, sir!"

"Hello, Miss!" Or "good morning, miss!"

"hello! Welcome to XX Company. "

Newcomers are two people, and the standard greeting is:

"Hello, gentlemen!"

"Hello, ladies."

"Hello, sir and miss!"

There are more than three newcomers, and the standard greeting is:

"Hello everyone!" Or "Good morning, everyone!" "Good afternoon, everyone."

"Hello everyone!" Or "Good morning, everyone!" "Good afternoon, everyone!"

For those who already know the names of customers or visitors, the standard greetings are as follows:

"Hello, Mr. X!"

"Hello, Miss X!"

Baidu encyclopedia-front desk clerk