Chengdu mayor hotline

The public telephone number of the mayor of Chengdu is 12345.

Generally, after calling the service hotline 12345, the customer service will give you an answer within one week. If serious problems are involved and the handling unit cannot give satisfactory results for the time being, then the responding unit has the right to apply for an extension, which can last for half a month.

But according to past experience, if you think your business is urgent and 12345 hasn't given you an answer for a long time, you can call 12345 repeatedly, so that they will reply to you more quickly.

Operating system

Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers". The work of hotline 12345 is subject to the supervision of deputies to the people's congresses at the corresponding levels and democratic supervision of CPPCC members.

According to the requirements, submit the operation of the hotline 12345 and the handling of various departments, publicize it to the public through appropriate means, and take the initiative to accept social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."