I am a newbie in travel agency sales and know nothing. The training people in the unit were all busy. I chased him several times but they didn’t have time to pay attention to me.

What can I do now?

I am a newbie in travel agency sales and know nothing. The training people in the unit were all busy. I chased him several times but they didn’t have time to pay attention to me.

What can I do now? Thanks

Since it is sales, start with the product and learn first. First, learn your own travel agency’s routes, including itinerary arrangements, service standards, quotations, etc., and what are the most frequently asked questions by customers about each route? , this is for direct customer service and front desk reception. If you are doing peer business, you must be familiar with the itinerary of your own products, understand the most common problems encountered by peers when receiving inquiries from tourists, and prevent peers from calling you to ask questions. Sometimes you don’t know how to do it. My personal suggestion is to first learn about familiarizing yourself with lines, signing contracts, and reception. It will be good for you to listen more to other people’s tone of voice and line analysis when answering the phone or receiving reception.