1230 1 travel complaint platform

1230 1 Tourism Complaint Platform is a comprehensive platform to provide complaints and consultation services for tourists.

I. Platform Functions and Services

1230 1 The travel complaint platform provides various complaint channels, including telephone, website and official WeChat account. It is convenient for tourists to make complaints anytime and anywhere. The platform accepts a wide range of complaints, including travel agencies, tour guides, hotels, scenic spots and other travel service providers. When making a complaint, tourists need to provide detailed complaint contents, relevant evidence and contact information for the platform staff to verify and handle.

After receiving the complaint, the platform will contact the tourists as soon as possible to understand the specific situation and coordinate with the relevant travel service providers to solve it. For complex complaint cases, the platform will also organize experts to mediate or arbitrate to ensure that the legitimate rights and interests of tourists are protected.

In addition to complaint handling, the 1230 1 travel complaint platform also provides travel consultation, travel guide and other services to help tourists better plan their travel itinerary and learn about the relevant information of tourist destinations.

Second, the complaint handling process

After a tourist submits a complaint on the 1230 1 travel complaint platform, the platform will conduct a preliminary review to confirm whether the complaint content meets the acceptance scope. Complaints that meet the acceptance conditions will be handed over to relevant departments or units for handling. During the processing, the platform will keep in touch with tourists and give timely feedback on the processing progress. If tourists are not satisfied with the results, they can also apply for reconsideration or complain to the higher authorities.

Third, the significance and value of the platform

1230 1 The establishment of the tourism complaint platform is of great significance for improving the quality of tourism services and protecting the rights and interests of tourists. It provides a convenient channel for tourists to complain, so that tourists can seek help and solutions in time when they encounter problems. At the same time, by accepting and handling complaints, the platform can also supervise and restrain tourism service providers and urge them to improve their service quality and level.

To sum up:

1230 1 The tourism complaint platform is a comprehensive platform providing complaints and consultation services for tourists, with diverse complaint channels and a wide range of services. Visitors can easily submit complaints and seek solutions through the platform, and the platform will actively coordinate and handle them to protect the legitimate rights and interests of tourists. At the same time, the establishment of the platform is also of great significance for improving the quality of tourism services and promoting the healthy development of tourism.

Legal basis:

Tourism Law of the People's Republic of China

Article 92 provides that:

Tourists who believe that their legitimate rights and interests have been infringed upon have the right to lodge a complaint, apply for mediation, arbitration or bring a lawsuit to the tourist complaint accepting institution, the relevant administrative department or the people's court in accordance with this Law.

Tourism Law of the People's Republic of China

Article 94 provides that:

Disputes between tourists and tour operators can be resolved through the following channels:

(1) Both parties negotiate;

(two) to apply for mediation to consumers' associations, tourism complaint acceptance agencies or relevant mediation organizations;

(three) according to the arbitration agreement reached with the tour operators, submit it to an arbitration institution for arbitration;

(4) bring a lawsuit to the people's court.