What are the levels of travel safety accidents?

Our country has classified tourism safety accidents into different levels. Do you know what the levels are? Let the editor of SenseView tell you what the levels of travel safety accidents are. Let’s take a look!

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Levels of tourism safety accidents Tourism safety accidents can be divided into four levels: minor, general, major and extremely serious accidents.

Minor accident

Minor accident refers to an accident that causes minor injuries to tourists or economic losses of less than 10,000 yuan.

General accidents

A general accident refers to an accident that causes minor injuries to tourists, or economic losses ranging from 10,000 yuan to 100,000 yuan (including 100,000 yuan).

Major accident

A major accident refers to an accident that causes serious injury or death of a tourist, or an economic loss ranging from 100,000 yuan to 1 million yuan (including 1 million yuan).

Severe accidents

A major accident refers to an accident that results in the death or injury of many tourists, or an economic loss of more than 1 million yuan, or an accident that is particularly serious and has a major impact.

Tourism safety management work policy Tourism safety management implements the policy of "safety first, prevention first".

1. Safety is always in the first place

In tourism activities, safety is in the first place. Tourism operators and practitioners must always put safety work first. No slacking off at all.

2. Preventive work must be done first

For safety accidents that may occur in tourism activities, prevention work must be done first, and the "prevention first" policy must be implemented throughout tourism activities. From beginning to end, tourism reception, all aspects.

3. Act strictly in accordance with tourism safety rules and regulations

Establish sound tourism safety rules and regulations. Tourism operators and employees must strictly abide by the rules and regulations, enhance risk prevention awareness, and effectively Be aware of all safety hazards.

Handling and Prevention of Tourism Safety Accidents 1. Traffic Accidents

Traffic accidents occur from time to time during tourism activities and are beyond the control of tour guides. In the event of a traffic accident, as long as the tour guide is not seriously injured and is still conscious, he should take immediate measures, deal with it calmly and decisively, and do a good job in the aftermath. Due to different types of traffic accidents, it is difficult to unify the handling methods, but in general, tour guides should take the following measures:

(1) Organize rescue immediately

In case of casualties in traffic accidents In case of emergency, tour guides should immediately organize on-site personnel to quickly rescue injured tourists, especially the seriously injured. If on-site rescue is not possible, the injured person should be immediately sent to the hospital nearest to the accident site for rescue.

(2) Protect the scene and report the incident immediately

After an accident occurs, do not destroy the scene in a hurry. Designate a dedicated person to protect the scene and notify the traffic and public security departments (traffic accident alarm) as soon as possible. The Taiwan phone number is 122), please send someone to the scene to investigate and deal with it.

(3) Report to the travel agency quickly

After sending the injured to the hospital, the tour guide should quickly report the occurrence of the traffic accident and the casualties of tourists to the leadership of the reception agency, and listen to The leader’s instructions for next steps.

(4) Do a good job in comforting all tourists in the group

After a traffic accident, tour guides should do a good job in comforting other tourists in the group and continue to organize and arrange the visit Tours. After the cause of the accident is identified, the situation must be explained to the entire group of tourists.

(5) Write a written report

After the traffic accident is handled. Tour guides are required to write accident reports. The content includes: the cause and process of the accident; the rescue process and treatment situation; the responsibility for the accident and the treatment of those responsible; the emotions of tourists and their reaction to the treatment, etc. The report should be detailed, accurate and clear (it is best to report jointly with the team leader).

Tour guides should have safety awareness in their reception work and assist drivers in safe driving.

Before receiving tourists, remind the driver to check the vehicle and make timely suggestions for vehicle replacement if potential accident risks are found.

Tour guides should leave room for arranging the schedule of activities, and should not urge drivers to violate regulations or speed in order to rush for time to meet the schedule. In case of bad weather (such as rain, snow, fog), heavy traffic, bad road conditions, etc., drivers should take the initiative to remind drivers to pay attention to safety and drive carefully. Tour guides should prevent drivers other than their own vehicles from driving and remind drivers not to drink alcohol. If a driver is driving under the influence of alcohol, the tour guide should immediately stop the driver and report to the leader of the travel agency and request to be assigned another vehicle or change the driver.

2. Security accidents

During the course of tourism activities, bad guys commit crimes, commit fraud, steal, and rob, resulting in varying degrees of physical, mental, and property damage to tourists, collectively referred to as security incidents. .

When tour guides encounter such security incidents while accompanying tour groups, they must step forward to protect tourists. They must not stay out of the incident, let alone run away.

In the event of a security incident, tour guides should do the following:

(1) Protect the personal and property safety of tourists

If gangsters attack tourists , robbery of property, the tour guides present should step forward without hesitation and bravely protect tourists.

Immediately move tourists to a safe location, and strive to work with the people present and local public security personnel to apprehend the criminals and recover money and property; if any tourists are injured, rescue operations should be organized immediately.

(2) Report to the police immediately

When a security incident occurs, tour guides should immediately report the incident to the local public security department and actively assist in solving the case. When reporting a crime, you should truthfully introduce the time, place, circumstances and process of the accident, provide the characteristics of the perpetrator, the victim's name, gender, nationality, injuries and the name, quantity, model and characteristics of the lost items, etc.

(3) Report to the leader in a timely manner

Tour guides should report security incidents to the leaders of the travel agency in a timely manner and request instructions. When the situation is serious, ask the leader to come and direct and handle the situation.

(4) Calm tourists’ emotions

After a security incident occurs, tour guides should take necessary measures to calm tourists’ emotions and strive to make tourism activities proceed smoothly.

(5) Write a written report

Tour guides should write a detailed and accurate written report. In addition to the above content, the report should also state the nature of the case and the emergency measures taken. Measures, detection situation, emotions of victims and other members of the tour group, and their reactions and requirements, etc.

(6) Assist the leader in handling the aftermath

Under the command of the leader, the tour guides should prepare necessary certificates and materials and handle the aftermath.

Tour guides must always be vigilant during reception work and take effective measures to prevent security incidents.

a. Remind tourists not to tell strangers their room number casually; do not let strangers or maintenance personnel who claim to be the hotel to enter the room casually; lock the door when entering and leaving the room, especially at night, do not open the door hastily to avoid Prevent accidents; do not exchange foreign currencies with private individuals, etc.

b. After checking into the hotel, tour guides should advise tourists to deposit valuables in the hotel safe and not to carry them with them or leave them in the room. .

c. When leaving the tour bus, tour guides should remind tourists not to leave documents or valuables in the bus. After tourists get off the bus, tour guides should remind the driver to lock the doors and close the windows.

d. During tourism activities, tour guides should always be with tourists, pay attention to the surrounding environment, and frequently count the number of people.

e. While the car is driving, it is not allowed to stop to let unrelated people get on the car; if an unknown person blocks the car, the tour guide will remind the driver not to stop.

3. Fire accidents

In order to prevent fire accidents during tourism activities, tour guides should remind tourists not to carry flammable and explosive items, and not to litter cigarette butts and Tinder. Explain to tourists the relevant regulations of the transportation department, and items that are not allowed to be transported as luggage are not allowed to be carried in the luggage.

In order to ensure that tourists can evacuate as soon as possible in the event of a fire, tour guides should:

(1) Be familiar with the locations of emergency doors, safety exits, and safety stairs on hotel floors and the procedures for safe transfers. routes and introduce them to tourists.

(2) In addition, tour guides should remember the fire alarm number (119) and know the numbers of the rooms where the tour leader and tourists live.

In the event of a fire, tour guides should:

a. Call the police immediately

b. Quickly notify the tour leader and all tourists in the group;

c. Cooperate with the staff, follow unified commands, and quickly evacuate tourists through safety exits;

e. Guide everyone to save themselves.

If the situation is urgent, do not take the elevator or jump off the building at will. Tour guides should calmly judge the fire situation and guide everyone to save themselves:

a. If you are on fire, you can roll on the spot. , or use heavy clothes to extinguish the flames;

b. When you must pass through thick smoke, wrap yourself in soaked clothes, cover your mouth and nose, and crawl close to the ground along the wall;

< p>c. When the fire seals the door and makes it impossible to escape, you can use soaked clothes or bedding to block the cracks in the door or splash water to cool down and wait for rescue;

e. Shake brightly colored clothes to call for rescuers;

f. Assist in handling the aftermath. After tourists are rescued, tour guides should immediately organize the rescue of the injured; if there are serious injuries, they should be sent to the hospital quickly. If someone dies, they should be dealt with according to relevant regulations; various measures should be taken to calm the emotions of tourists and solve the difficulties in life caused by the fire. , try to keep the tourism activities going; assist the leaders in handling the aftermath; write detailed written reports.

4. Food poisoning

Tourists often suffer from food poisoning due to eating spoiled or unclean food. Its characteristics are: short incubation period, rapid onset, and often collective onset. If the rescue is not timely, it will be life-threatening.

If a tourist is found to have food poisoning, the tour guide should: try to induce vomiting and drink more water to speed up excretion and alleviate the toxicity; send the patient to the hospital for rescue immediately and ask a doctor to issue a diagnostic certificate; report to the travel agency quickly and Hold meal providers accountable.

To prevent the occurrence of food poisoning accidents, tour guides should:

(1) Strictly implement the regulations on dining in designated tourist restaurants;

(2) Reminders Tourists should not buy food from stalls;

(3) When dining, if the food or drink is found to be unhygienic, or smells bad, the tour guide should immediately ask for a change and ask the person in charge of the restaurant Apologize and report to the travel agency leader if necessary.

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