How to treat Yunnan tour guides who curse tourists who don't shop?

Recently, in Xishuangbanna, Yunnan, a video of a tour guide angry with tourists that "children have to go shopping before they die" attracted attention (previously reported: "children have to go shopping before they die!" The tour guide involved was investigated).

official notification: the tour guides and travel agencies involved have been suspended

On April 29th, the office of the Leading Group for the Regulation of Tourism Market Order in Xishuangbanna publicly reported that the joint special investigation team had made an administrative penalty decision on the travel agencies and tour guides involved in the shopping case of designated tourists on April 23rd. According to the survey, Xishuangbanna Jinghong Youqu International Travel Service Co., Ltd. did not reach an agreement with tourists during the trip, and the tour guide took the team to specify specific shopping places and arrange additional paid tourism projects several times.

according to paragraph 2 of article 35 of the tourism law of the people's Republic of China, Xishuangbanna Jinghong youqu international travel service co., ltd. was given an administrative penalty of revoking the travel agency business license, Zhang, who was directly responsible, was fined 2, yuan, and Leng, a tour guide of Kunming Huizhong tour guide management service company, was fined 2, yuan and his tour guide license was revoked.

It is reported that the public security organs have been involved in the investigation of the abuse incident in Pincuixuan jewelry store. Case review

With the development of economy and the improvement of people's living standards, more and more people choose to travel, and the tourism industry has become hot in recent years.

People usually choose to travel with a group if they are not familiar with the local area. However, many tour groups now use the name of free group, but after they arrive, they force shopping, which not only damages the tourists' right to choose freely, but also ruins their mood.

So how should tourists protect their rights and interests when the tour guide forces them to shop?

Fagu Baijia said

Fagu Baijia pointed out that if a tour guide forces tourists to spend money on shopping, tourists can first negotiate with the travel agency to which the tour guide belongs. Also apply for mediation to consumer associations, tourism complaint acceptance agencies or relevant mediation organizations; After tourists complain, consumers' associations, tourist complaint acceptance agencies and relevant mediation organizations shall mediate disputes between tourists and tour operators according to law on the basis of mutual willingness. If it is not resolved, tourists can bring a lawsuit to the people's court; If there are many tourists who are forced to shop and have the same request, representatives can be elected to participate in consultation, mediation, arbitration and litigation activities.