Cross-strait tourism cooperation norms on mainland residents' travel agreements to Taiwan

According to Articles 4, 5 and 7 of this Agreement, cross-strait tourism operators shall abide by the following norms:

1. List of travel agencies and reception agencies provided by the Maritime Travel Association and Taiwan Travel Association, including name, person in charge, address, telephone number, fax number, email address, contact person and their mobile phones. If the relevant information of the package travel agency or the reception agency changes, it shall immediately notify the other party in writing.

Two, Taiwan Province Travel Association should set up a tourist advisory service and complaint hotline for tourists to consult and complain.

3. As the contact subjects to deal with tourism disputes, overdue detention, emergencies and emergencies, the Maritime Travel Association and the Taiwan Travel Association have established their own emergency coordination mechanisms to exchange information in time and cooperate closely to properly solve the problems arising in the process of traveling to Taiwan.

Four, the travel agency should provide the tourist list and related information to the reception agency, the travel agency should be equipped with a team leader, and the reception agency should be equipped with a tour guide. Problems arising in the process of tourism shall be properly handled through consultation between the tour leader and the tour guide, and reported to the package travel agency and the reception agency respectively.

Five, the host should provide the tour reference price.

Six, the reception agencies shall not guide and organize tourists to participate in activities involving gambling, pornography, drugs and damage to cross-strait relations.

Seven, tour groups and reception agencies shall not transfer quotas and tour groups. The reception agency shall not receive tourists who are not tour groups, and shall not receive tourists with other certificates. If there is any violation, it should be handled separately.

Eight, tourists do not return according to the prescribed time, are regarded as overdue stay in Taiwan. For tourists who have overstayed in Taiwan due to natural disasters, major diseases, emergencies, emergencies, social security and other force majeure factors, reception agencies and tour groups shall arrange to return with other tour groups. Without justifiable reasons, if the circumstances are minor, the reception agency and the package tour agency shall be responsible for arranging to return with other tour groups. Those who deliberately overstay their stay for the purpose of tourism, if the circumstances are serious, the Taiwan Travel Association and the Sea Travel Association will contact the relevant parties of both sides to arrange repatriation from other channels; If it is necessary to go through the necessary formalities, it shall be returned immediately after the formalities are completed.

Nine, tourists overstay and return to the required transportation costs, borne by the overstayer himself. Unable to pay, by the reception agency to pay in advance, within 30 days from the date of the return of the overdue stay, with the relevant bills to the tour agency to collect. Tour travel agencies can claim compensation from overstayers.