How to deal with tourists' deviant words and deeds

1 Distinguish between abnormal and non-abnormal

2 Distinguish between intentional and unintentional.

3 points clear reason and cause.

4 Distinguish between words and deeds and actions

Introduce relevant laws and precautions, give more reminders-give necessary warnings-report immediately and assist relevant departments in investigation.

Second, the treatment method

(A) the handling of speech

1 If there are differences in position, do more work of seeking common ground while reserving differences.

Defamation and provocation were severely refuted.

(2) Handling of behavior

For the illegal behavior of overseas tourists, we must first distinguish whether it is because we don't understand or understand our laws and regulations. For the former, it is necessary to explain the truth, point out the mistakes, and determine whether to report to the relevant departments for handling according to the nature and harm of its illegal behavior. For those who knowingly commit crimes, the tour guide should give a warning, clearly point out that their behavior is not allowed by Chinese laws and regulations, and report it to the relevant departments for serious treatment. Chinese and foreign tourists who are guilty of stealing state secrets and economic information, propagating cults, organizing cult activities, smuggling, drug trafficking, stealing cultural relics, selling gold and silver, arbitrage, selling obscene books, videos, tapes, whoring and prostitution. Once found, report it immediately, and cooperate with the judicial department to find out the guilt and deal with it seriously. (three) the handling of the act of distributing religious propaganda materials (general violation)

Tourists who distribute religious propaganda materials in China must be discouraged by tour guides to publicize China's religious policies, pointing out that without the invitation and permission of religious groups in China, they are not allowed to preach, host religious activities or distribute religious propaganda materials in incomplete activities in China. Pay attention to the policy boundaries and methods in handling such incidents, but those who do not listen to advice and have obvious sabotage activities should be reported in time and handed over to the relevant judicial and public security departments for handling. In tourist reception, tour guides should publicize, introduce and explain the specific provisions involved in tourism activities to prevent tourists from making mistakes without knowing it. If you knowingly commit a crime when the tour guide has clearly reminded you, you should punish the parties in accordance with the regulations. (4) opposite sex

For any misbehavior and obscene performance of tourists, we must solemnly point out the seriousness of their behavior and correct it immediately. Tour guides should take drastic measures; If the circumstances are serious, it shall promptly report to the relevant departments for handling according to law. (5) For tourists with alcohol, the tour guide should first persuade them and seriously point out the possible serious consequences, and try his best to stop them from drinking. Those who do not listen to advice, disturb social order, infringe upon others and cause material losses must bear all consequences until they are investigated for legal responsibility.