2020 Tour Guide Qualification Certificate Examination Tour Guide Business Questions

1. Non-selected departments for small package tours include

A. Accommodation and breakfast

B. Tour guide service

C. Airport Pick-up and drop-off service from (station, pier) to hotel

D. Inter-city transportation

2. Among the following knowledge, the travel knowledge that tour guides must master is

< p>A. Transportation knowledge

B. Hygiene and disease prevention knowledge

C. Currency insurance knowledge

D. Tourism regulations knowledge

3. During the travel process, the way to establish a good cooperative relationship between the full escort, local escort and tour leader is ().

A. Respect each other and treat each other as equals

B. Understand and give in to each other and take full responsibility.

C. Learn from each other and learn from each other's strengths

D. Actively cooperate and establish friendship

4. When the local escort checks and agrees on the schedule with the tour leader, if it is found that there is some discrepancy between the tour leader’s travel plan and the local escort’s reception plan, the local escort should insist on The attitude is ().

A. Try your best to make arrangements for the discrepancies that are reasonable and possible to satisfy

B. Explain the discrepancies that cannot be satisfied and persuade patiently

C. Timely Report to the receiving travel agency and find out the reasons

D. If it is the responsibility of the receiving party, explain the situation realistically

5. Among the following tasks, some of them are part of the preparation work for the escort service ( ).

A. Be familiar with the reception plan

B. Develop a travel schedule

C. Make necessary material preparations

D. Cooperate with Contact the relevant local reception agency

6. After accepting the task of seeing off individual tourists, tour guides should read the drop-off plan in detail and make it clear ().

A. The name of the tourists or the number of people in the tour group

B. The date of departure from the local area, the flight or train number

C. The hotel where the tourists stayed< /p>

D. The number of seats in the drop-off vehicle

7. In the reception service, tour guides should ( ) when faced with tourists’ demands and pickiness.

A. Be polite

B. Listen carefully

C. Explain patiently

D. Treat with a smile

< p>8. A Taiwanese person in the tour group asks the local escort to allow two of his local relatives to accompany the group. The local escort should ().

A. Ask the tour group for instructions

B. Ask the tour leader for opinions

C. Ask for opinions from other members of the tour group

D. Decline politely

9. Among the following overseas tourists coming to China, () do not need to apply for an entry visa.

A. Compatriots from Hong Kong, Macao and Taiwan

B. Overseas Chinese

C. Foreign Chinese

D. Tourists in transit

10. When discussing life with tourists from Western countries in China, tour guides should avoid asking about each other’s ( )

A. Salary and income

B. Personal experience

p>

C. Family property

D. Marital status

Answer:

1. CD 2, BC 3, ACD 4, BCD; 5. ABC 6. ABC 7. AD 8. ABC

9. ABCD 10. ABC.

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