Canadian mother went out to travel and got sick, and she didn't pay a penny for the 6 thousand bill. What's the matter?

It happened this spring. Sandra White, a Canadian woman, and her son returned to Toronto from a trip to Holland. Originally, both mother and son should be in a happy mood, but the trend of things afterwards was not satisfactory. The reason is that after the trip, Sandra owed a huge medical fee of nearly 5, US dollars (about 66, RMB), and the insurance company refused to pay the claim. This fact is unacceptable to both mother and son.

It is understood that Sandra is 7 years old this year. She has settled in New Brunswick Province and has retired. Before she retired, she was a hairdresser. These huge medical expenses are undoubtedly a painful blow to her who has retired.

Traveling to Europe is one of Sandra's wishes, and she even wrote it on her list of things to do before she dies. Knowing this, Matthew White, her son, decided to take her to travel to Holland to satisfy her mother's wish.

On April 2, 219, Sandra and her son set off at the airport in Toronto and spent a happy week. Because my son has lived in the United States for a long time and separated from his mother, after they spent this week, my son put forward a plan to go to Toronto to enjoy family happiness with his grandson, and then he went to the United States with his son. But it didn't last long, and Sandra got sick.

On April 27th, my son Matthew bought overseas travel insurance for his mother in the departure hall of the airport. Originally, it was just a precaution. Unexpectedly, on April 29th, my mother became seriously ill and was taken to the emergency room, and then she incurred huge medical expenses.

During Sandra's hospitalization, his son Matthew contacted the insurance company several times, and the customer service staff of the insurance company gave a response that "these medical bills will be paid". Unexpectedly, two weeks after they submitted all kinds of relevant medical documents on time, they received a "refusal letter" from Blue Cross Insurance Company.

According to Blue Cross Insurance Company, the reason for refusing to claim compensation is that the insurance purchase procedure does not conform to the regulations, so the insurance contract is invalid. Specifically, that is to say, she didn't buy insurance in her province of residence, so this overseas travel insurance can't work. If you look carefully at the online purchase page of Blue Cross official website, there is indeed a rule of "leaving the province of residence".

Consumer advocates in New Brunswick say that many consumers don't know the clause that "insurance must be purchased in the province of settlement". Therefore, consumers must keep their eyes open and understand this matter to prevent the tragedy from repeating itself.