Summary of hotel safety production month work

summary of the work of the hotel safety production month (selected 5 articles)

Time always slips away in a hurry inadvertently, and our work has come to an end. Looking back at the time when we have been strong, the achievements we have made are actually hard-won. At this time, how can the most critical work summary fall behind! Do you know the format of work summary? The following is a summary (5 selected articles) of the work of the hotel safety production month carefully arranged by me, for reference only, and you are welcome to read it.

summary of the work of the hotel safety production month 1

under the guidance of XX Tourism Bureau, the safety committee of the group company and the cooperation of all hotel staff, XX Hotel launched the safety production month activity with the theme of "building safety hand in hand, welcoming the Olympic Games with heart to heart". The whole activity started on May 2th and ended on June 3th. Through this activity, most employees are familiar with and master the emergency measures for emergencies, and their safety awareness of self-prevention and self-help has been improved. Let's make a brief summary of this activity:

1. Leaders attach great importance to it

According to the spirit of the document of XX Tourism Bureau (XX Travel LawNo. 2xx9), in order to conscientiously implement the publicity and training of the Law of the People's Republic of China on Emergency Response, the hotel leaders decided through research that the security department should compile the Emergency Plan for XX emergencies and the Self-prevention and Self-rescue Manual for XX safety knowledge in combination with the actual situation of the hotel.

2. Carefully compile and carefully train

After active preparation and careful compilation by the hotel security department, the "Emergency Plan" and "Safety Knowledge Self-prevention and Self-help Manual" successfully passed the review of the general manager, including six aspects of knowledge such as public security, fire fighting, traffic, natural disasters, poisoning and emergency care. On May 2th and June 11th, the manager of the security department trained the volunteer fire chief of each department for 3 person-times, namely, "XX Emergency Plan" and "XX Safety Knowledge Self-prevention and Self-help Manual". After the first round of training, the hotel safety management committee asked the obligatory fire chief of each department to seriously organize the staff of this department to study, and the security department cooperated with the guidance, and asked all departments to complete the training task before the end of June. After that, the fire center organized firefighters to conduct spot checks on the training of each department, and the qualified rate was required to reach over 98%.

from may 21st, the front office first organized the training of departmental staff, and then, 13 other departments (including rent-out departments) successively organized the training of Hongta Hotel Emergency Plan and XX Safety Knowledge Self-prevention and Self-help Manual. By June 3th, all departments had organized 15 trainings, with 445 trainees. Combined with the sudden natural disasters of the "5.12" Wenchuan earthquake, everyone thinks that this training is timely and necessary.

Third, strengthen emergency drills

After the training, XX Club, Recreation Center, XX Restaurant, Housekeeping Department and other departments organized all employees to conduct evacuation and fire-fighting drills in the area where the departments were located, in combination with the characteristics of concentrated personnel in the service area. The security department gave guidance to the drill and organized off-duty security guards to observe it.

IV. Consolidate the results and strengthen publicity

In order to consolidate the training results, expand the publicity effect among employees and deepen the impression of the importance of safety work, the Security Department has produced the second phase of safety publicity pictures in the staff canteen in combination with the requirements of "Safety Production Month"; Hang safety publicity wall charts at key positions, and hang publicity cloth labels at the main entrance of the hotel.

through training and drills, the employees have a certain understanding and mastery of the emergency response. Basically, you can do things without panic, and calmly handle them according to procedures. Through training and drills, employees learned all aspects of safety work and safety-related knowledge in life comprehensively and systematically for the first time. Many employees reflected after learning that this knowledge is comprehensive and important, and they will let their families and children learn it after returning home, which will benefit them for life!

This training has achieved good results. In the future work, we will continue the daily spot check training system and strive to control the qualified rate of training at 98%. Summary of the work of hotel safety production month 2

Unconsciously, another month has passed, and time is gone like a steamed stuffed bun hitting a dog! The gains and losses of the past month's work are summarized as follows:

1. The sanitary quality of OCC rooms has been significantly improved

The sanitary quality of OCC rooms is an important work of this year. Under the leadership of my superiors, I have led the floor staff to work hard in the direction required by my superiors in a serious and responsible manner. After a period of hard work, OCC rooms have improved obviously and are still on the rise!

2. The sanitation is not comprehensive enough

1. The sanitation of the public * * * area is not in place

For the public * * * area on the floor, it was not in place in last month's work. When leaders go upstairs to check, they often find that there are some problems in the public area, which is my poor management. First of all, I didn't lead the new employees to explain the cleaning methods and steps of every public area. Secondly, the daily routine inspection was not carried out well, and the problems were not explained, corrected and punished in time. Thirdly, the cleaning and maintenance of the public area were not emphasized to the early shift employees.

2. The room sanitation maintenance is not comprehensive enough

As for the room sanitation maintenance, I was still busy with the maintenance of major items of the room last month, and I didn't make the corresponding periodic maintenance plan. As a result, the maintenance of some minor parts of the room last month could not be well followed up, resulting in a sanitary corner.

Third, the city leaders and VIP reception did not attract enough attention

In last month's work, there were mistakes in the reception process of the city leaders' lunch break room and VIP room one after another. Most of them are caused by insufficient preparation and insufficient attention.

In line with the attitude of perfection of work requirements and progress every month, the following tasks will be mainly carried out in the next month's work:

(1) Make corresponding maintenance plans for the maintenance of sanitary dead corners and subtle places in the room, insist on small maintenance every day and one major project maintenance every week. Resolutely put an end to the emergence of room hygiene dead corners. Make the room sanitary quality reach a new height.

(2) For English training. Now the hotel proposes to gradually improve the English conversation and communication skills of the front-line staff through training. The department has also formulated the corresponding training plan and is in full swing. Besides studying hard, I also have the responsibility to lead the floor staff to study together, so as to observe classroom discipline, respect teachers and pay attention to teaching, be diligent and inquisitive, not be late or leave early, review carefully after class, and effectively implement this English training plan and improve their English level.

(3) After the mid-year evaluation is over, talk to each employee in a targeted manner, give guidance and encouragement according to their recent working conditions and their own characteristics, point out their shortcomings, praise their good work, urge them to correct their shortcomings, continue to carry forward their advantages, and strive for outstanding performance in the second half of the year. Summary of the work of the hotel safety production month in March

The busy work in May has passed. Now, according to the work of the department in May, the work of the department is summarized as follows.

First of all, in terms of operating income:

In May, * * * completed the revenue of xx yuan, of which the revenue of rooms was xx yuan, accounting for xx% of the plan, the average occupancy rate was xx%, and the average house price was xx yuan; In addition, the revenue from catering is xx yuan, accounting for XX% of the plan; In May, the guest room task was overfulfilled, which was higher than the same period last year. However, compared with April, the decline in revenue is also relatively large; In addition, in May, the catering revenue also exceeded the planned target, mainly reflected in the improvement of banquet table-booking revenue, which accounted for a large proportion of the catering revenue in that month; Summarizing the above operating income in the coming year, compared with last year, it has improved in the same period of this year, especially in terms of room income. Although it has not improved much compared with last year, the proportion of individual customers has been greatly improved in terms of customer structure, which is also in line with the hotel's market positioning; In addition, in terms of catering, although the revenue exceeded this month, the consumption of individual customers showed a downward trend. How to improve the consumption of such customers should be the focus of the next work.

in terms of departmental work, the marketing department completed 13 batches of conference reception in May, including the reception of in-store meetings during the medical device conference, which promoted the hotel brand and won the recognition of customers. In addition, we received a systematic meeting team from Sinochem Tire, kinglake, Zhengzhou Highway Bureau and Shenzhen Foxconn Group. In terms of departmental sales, this month, according to the annual work plan and combined with the guiding ideology of the hotel, we mainly visited customers in the surrounding markets, strengthened the return visit of government tourists and formed effective opinions; At the same time, this month, according to the market situation in June, we actively visited the surrounding conference tourist markets in advance, ensuring the stability of hotel tourists during the off-season; In addition, this month, I completed a visit to customers in Xuchang area, which promoted hotel products and opened up some new customers. At the same time, this month, according to the requirements of hotel star rating, all promotional materials in all areas of the hotel were redesigned to make the hotel logo meet the requirements of star rating standards; In addition, this month, the department carried out team building month activities, which strengthened team cohesion and synergy through daily team awareness training and organizing group activities for department personnel; Public relations marketing: Mother's Day activities were mainly planned in May; The short message marketing process and standards are formulated, making the short message marketing model a kind of daily marketing; At the same time, the department has re-packaged and redesigned the wedding banquet products in combination with the situation that catering focuses on strengthening wedding banquet products. Now the unified production of the brochure has been completed and will be put into use next month; In addition, this month, the gifts for hotel integral activities were redesigned and promoted, which enriched the types of gifts and attracted customers' further consumption.

The work in May has passed, and there are many shortcomings in the work in May. Based on the market situation and the annual marketing plan of 2xx, the work in June of 2xx is now carried out from the following aspects:

1. Departmental work:

The theme activities of this month are determined as the quality service month, and how to improve the customer service level is regarded as the daily work of this month, and the overall orientation of the department is improved through training and requirements. In addition, this month, the department combined the market situation and task objectives to formulate the third quarter sales task objectives, and mobilized the enthusiasm of the employees through a reasonable incentive mechanism.

2. Marketing:

This month, the proportion of the hotel's tourist source structure will be adjusted to individual customers, supplemented by meetings and supplemented by teams; According to the data analysis of last year and the trend of hotel tourists this year, in order to ensure that the hotel revenue does not drop sharply, the proportion of conference tourists should be appropriately increased to improve and stabilize the room revenue and catering revenue this month, while individual tourists and team tourists are declining due to market conditions; Conference market, strengthen the visits of shoe city, washing and clothing companies, collect industry information, grasp all kinds of conference information, grasp the conference this season, and ensure the steady increase of hotel income; In terms of team market, the sales manager actively understands the market dynamics, reaches cooperation agreements with major travel agencies, pays attention to the team price policies of major hotels in Zhengzhou, and actively reaches an agreement with Korean tour groups to ensure the stability of this tourist source, and also actively develops new team tourists; In the individual market, expand the scope of market development, focus on the development and maintenance of major tourist markets, visit surrounding units more, go deep into customers, pay a return visit to customers' real opinions and give timely feedback to hotels; Further strengthen the cooperation and communication with the source channels of each guest room; At the same time, this month, we will continue to strengthen the visits to customers in foreign markets, focusing on the development and return visits to Yuzhou, changge city and Pingdingshan.

3. Marketing activities:

This month, we mainly investigate the moon cake market in this year's Mid-Autumn Festival to determine the hotel sales methods this year; The above is a summary of the work of the marketing department in May and a plan for the work in June.

4. Market competitors' reports

Statistics of guest rooms in the surrounding major hotels in May:

1) 62% of X Hotel mainly hosted conferences this month, and some medical device conferences were also hosted, with the Shoes City conference as the main conference; The trend of individual customers is poor in the second half of the month;

2) 71% of X Hotel mainly focuses on CNPC meetings this month; This month, the price of the team was set at a higher level, and the travel team was not accepted;

3) The 59% individual occupancy rate of XX Hotel is not high, and its competitiveness is declining due to the serious aging of existing rooms, which mainly receives internal power meetings and guests;

4) 78% of XX hotels mainly undertook medical device meetings arranged by the municipal government this month, and all rooms were sold at the retail price;

5) 89% of XX hotels have a high occupancy rate in the first half of this month; It has been declining in the second half of the month; Based on the above hotels and the overall situation in May, the overall market trend of this month was affected by the medical device conference. The situation was good in the first half of this month, and the number of individual customers was sufficient, showing a downward trend in the second half; In terms of team market, the number of team tourists has dropped significantly compared with April, and the competition for prices among hotels is also fierce; After entering June, the overall hotel market entered the off-season after the Spring Festival in the whole year, and the number of domestic guests and individual customers decreased significantly; According to different situations, the conference market mainly consists of product launches and order fairs. Summary of the work of hotel safety production month in April

In October, our department strengthened the training and management of the department according to the work plan drawn up by the hotel leaders last month, combined with the actual situation and work plan of our department, focusing on the hotel operation safety closely. The summary is as follows:

1. Internal management

In October, the management of our department was lax due to the lack of personnel and some problems in department management. Its department staff paid more attention to its weaknesses, which led to a decline in management. After the care and support of hotel leaders, the department took measures to organize individual conversations, communicate ideas, increase recruitment and train junior managers, and intensify the removal of those who were lax in discipline and did not obey management, which put an end to lax discipline to a certain extent and standardized the management of the department.

II. Safety Management

This month, our department changed and made the system card and the inspection and inspection record table according to the requirements of Ya 'an Fire Brigade on the standardization, standardization and unification of hotels. Intensify the patrol inspection of fire safety, rectify the existing fire safety hazards in time, and never delay or lag. The two safety hazards existing this month have been rectified in time. In terms of public security and daily safety management, the key areas of the hotel have been monitored and patrolled, and the departments with hidden dangers in public security have been strengthened and some applications have been put forward.