Full refund policy for tourism during the epidemic period

Legal analysis: If the contract cannot be performed or can not be continued due to force majeure during the epidemic period, the tourism enterprise shall return the balance to the tourists after deducting the actual expenses and irreparable expenses.

Legal basis: "Several Opinions on Properly Handling Complaints about Epidemic Tourism" First, tourism enterprises should return the balance to tourists after deducting actual expenses and irreparable expenses;

Second, domestic tours should be refunded according to the refund policy announced by the transportation and tourism departments of the country or provinces and cities, and according to the refund policy announced by large-scale tourism platform enterprises and scenic spots;

Third, outbound travel should be refunded according to the refund policy announced by the relevant destination country or region. For outbound travel products that have not yet issued a refund policy in the destination country or region, tourism enterprises should try their best to coordinate the refund with tour groups and performance assistants;

Fourth, tourism enterprises should provide clear proof of expenses and non-refundable expenses to ensure tourists' right to know;

Fifth, it is difficult to reach an agreement on complaints about outbound travel involving a large amount. It is suggested that tourists solve the dispute of withdrawing from the group and refunding fees through judicial channels;

Sixth, tourism enterprises have the obligation to receive tourists' consultation and make explanations.