The circumstances under which the "Travel Agency Service Quality Compensation Standards" do not apply are:

In which cases the "Travel Agency Service Quality Compensation Standards" are not applicable

According to relevant laws, regulations and provisions, the situations in which the "Travel Agency Service Quality Compensation Standards" are not applicable mainly include the following:< /p>

Interruption or cancellation of tourism services caused by force majeure factors, such as natural disasters, wars, political unrest, etc.;

Loss caused by tourists’ own reasons, such as illness, accidental injury, personal behavior, etc. ;

Special agreements reached between tourists and travel agencies, such as voluntarily giving up certain services, customized itineraries, etc.;

Third-party liability in travel services, such as airlines, hotels, Service quality issues in scenic spots, etc.;

Compensation for personal injuries and mental damages involved in tourism services should be handled in accordance with relevant laws and regulations.

To sum up: the above situations do not apply to the "Travel Agency Service Quality Compensation Standards", and tourists and travel agencies should negotiate and deal with it based on the actual situation. At the same time, tourists and travel agencies should abide by relevant laws, regulations and regulations to ensure the quality and safety of tourism services.

Legal basis: "Travel Law of the People's Republic of China" and its relevant implementation regulations and provisions. Among them, Article 53 of the "Travel Law of the People's Republic of China" stipulates: "If a tourist's personal injury or property loss is caused by force majeure or the tourist's own reasons, the travel agency shall not be liable for compensation. However, the travel agency fails to fulfill the safety requirements If there are any guarantee obligations, or there are other faults, the corresponding liability for compensation shall be borne. In addition, third-party liability and compensation for personal injury and mental damage involved in tourism services shall also be handled in accordance with relevant laws and regulations.