I would like to ask about the work flow chart of the outbound tour leader?

First, let me tell you the work flow chart of your outbound tour leader: *** Location (airport/other) 1) Check-in and roll call, check-in 2) Baggage delivery, boarding pass 3) Seat allocation , Procedure explanation 4) Go through exit formalities 5) Security inspection, document inspection 6) Boarding the aircraft/other means of transportation 7) Assistance in enjoying flight/train meals, assistance in filling in entry documents such as health declaration card 8) Arrival at the destination airport/port 9) Assist passengers with immigration procedures and claim luggage 10) Customs inspection, reiterate to passengers what can and cannot be brought into the country 11) Contact the local tour guide 12) Check the itinerary and the number of luggage with the tour guide 13) Introduce the tour guide on the tour bus, Let the tour guide explain 14) During the itinerary, accompany the passengers to the hotel/dining/attractions/shopping 15) When going to the hotel, be responsible for room registration, introducing personal charging services, introducing free hotel facilities, and counting luggage 16) When going to dine, be responsible for seat assignments17) When going to scenic spots and shopping, assist in taking care of passengers18) When returning, be responsible for handling luggage and applying for boarding passes19) Assist passengers with exit procedures20) Assist passengers with tax refunds when necessary Procedure 21) After returning to Hong Kong, China, shake hands and thank you, and then answer your detailed questions 1) What preparations were made before picking up the group? Answer: (a) Attend the tea party, introduce yourself to the group members present, and specify how to address you. (b) Provide group members with information about the destination, including weather, currency, food, clothing, local taboos, etc. (c) Distribute information to group members, such as daily itinerary, hotel information, group badges and luggage tags (d) Confirm Departure information (i) travel documents, passports and visas, etc. (ii) air tickets, train tickets, ferry tickets, room bills, etc. (iii) *** time and location at the airport at the time of departure. If there is any change, all must be confirmed Members receive the latest information in a timely manner. (iv) Special travelers such as vegetarians and special meal arrangements (v) Postponement arrangements (vi) Call the guest to confirm whether the tour information is correct. (e) Go to the library or go online to collect information about the destination, or ask seniors who have led local tours for advice. 2) What services are provided during the itinerary? Answer: (a) *** and departure arrangements for non-air groups (at the train station or terminal). (i) Hold the team flag high and call the roll call and introduce yourself. (ii) Check the guest’s travel documents and visa. (iii) Inform guests of the departure time, arrival destination and gate location of the transportation. (iv) Clearly explain the customs clearance procedures and entry methods. (v) Distribute train or boat tickets to remind guests of the latest entry time. (vi) Inform *** location upon arrival at destination. (vii) Remind guests of the number of duty-free items they can bring and the relevant restrictions. (b) Arrangements for arrival and departure at the airport (i) Check-in and roll call, self-introduction. (ii) Check the guest’s travel documents and visa. (iii) *** Arrange luggage storage for all group members. (iv) Arrange flight seats and issue boarding passes (remember to group family members or group members who are traveling together). (v) Notify the location of the check-in gate and the latest boarding time. (vi) Group members are reminded to keep receipts for all checked baggage so that they can be traced if the baggage is lost. (vii) Remember the number of pieces of luggage and keep a record of the number of pieces of luggage carried by each group member. Sometimes individual group members will check in more than one piece of luggage. Although this is against the regulations, it is often acceptable. If necessary, additional baggage charges can be charged to the group member, but they must be approved by the company before they can be charged to the guest. (c) On the plane (i) Count the number of people and provide information for group members traveling for the first time, such as flight time, free drinks and meals. (ii) Assist group members in writing immigration/customs forms. (iii) Notify group members and flight attendants of the leader’s seat number so that guests and flight attendants can find you if they need assistance. (iv) If necessary, reconfirm the arrangements for special meals and count the number of group members. (d) Transfer procedures at overseas airports (i) If you have obtained a boarding pass for the next flight from the airline in Hong Kong, it can be distributed to each group member at the transfer airport. (ii) If you are transferring to another passenger terminal at the airport, you must clearly count whether all passengers are present. (iii) If it is necessary to check in again, the *** time and location must be explained to the guest, and the boarding pass must be issued again. Then remind them of their boarding time and gate number. (iv) Please note that some countries require customs clearance after arriving at the first stop in that country. (e) Leaving the aircraft (i) Remind all group members to carry carry-on baggage. (ii) Notify group members to arrive at the designated location *** after leaving the aircraft. (f) Arrival at destination airport (i) Remind group members to prepare travel documents for approval by the local immigration bureau. (ii) After retrieving the checked luggage at the airport, remind the group members to check whether the items in the luggage are lost or damaged. Once the luggage leaves the pickup area, it will be difficult to apply for compensation. Keep this in mind when picking up luggage at other transportation hubs. (iii) Pass customs inspection. (iv) Leave the customs channel and walk into the airport pick-up area. (v) Pick up at the airport by local representative.

(vi) Inform the delegation of the number of persons and pieces of luggage. (vii) Ensure that all luggage is complete and stored in the coach or luggage trolley. (viii) Set up your group members first and ask them to wait for a while. You can continue your trip when you find the local representative. 2008-04-14 11:47:01 Supplement: (g) Immigration and customs procedures (i) No matter what kind of transportation you take to arrive, the tour leader should explain the customs clearance procedures clearly to the group members before departure. Repeat it again. The tour leader must know the customs laws of the destination [this is introduced in the TIM (Travel Information Manual) printed by the International Air Transport Association (IATA) and in the information of each duty-free shop]. (ii) After collecting the luggage, the tour leader may advise the group members to prepare their travel documents and entry cards, and unlock the luggage for customs inspection. (iii) The tour leader should first pass the ID inspection himself, and after the group members have passed the inspection one after another, instruct them to pick up the place. Everyone's luggage must be collected in person. 2008-04-14 11:48:18 Supplement: (iv) The tour leader should first contact the customs officer and explain the number of people in the tour group. The customs officer will decide whether to pass through customs individually or in a group. The entire process should involve the leader representative talking to the customs officers and providing them with the required information. It is recommended that members of the group wear a group badge on their front for easy identification. No one, including the tour leader and tour members, should show an attitude of impatience or dissatisfaction. This will slow down the process, and in serious cases may even lead to the detention of tour members. Passengers must cooperate when crossing customs. Customs officers sometimes need to conduct individual inspections of luggage, and sometimes they only conduct sampling. Remember never to collect luggage for anyone else. (v) Customs officials generally treat tour groups leniently and their concerns are generally with the entry of alcohol, tobacco or drugs. If a group member enters or exits with contraband, this is only his personal problem, and the group leader should never be involved in such illegal activities. 2008-04-14 11:48:39 Supplement: (vi) If there is a luggage error, the team leader can assist the group member to handle the relevant procedures as long as it does not affect the team leader's other work. (h) On the way to the hotel (i) Introduce the local tour guide and driver. (ii) Inform group members of the required traveling time. (iii) Review future itinerary activities and remind group members of the *** time in the hotel lobby. (iv) Provide group members with a safe place to store travel documents and valuables. (v) Introduce the general facilities in the hotel. 2008-04-14 11:48:59 Additional information: (i) Arrival at the hotel (i) Room allocation and room key assignment (note that group members traveling together and members of the same family should be grouped together). (ii) Arrange luggage distribution to each room. (iii) Inform the group members where their (leader’s) room is. (iv) Announce *** time and place. (v) Schedule morning wake-up calls. (vi) Introduce the opening hours and charges of general facilities and entertainment facilities in the hotel. (vii) Remind guests of chargeable facilities in the room, such as long-distance phone calls, refrigerators and televisions. (viii) Teach group members how to use the phone and check messages. (ix) Distribute hotel business cards. 2008-04-14 11:49:12 Supplement: (j) During the itinerary (i) Try to assist guests when getting on and off the bus, pay attention to traffic conditions, especially when crossing the road, to avoid accidents. (ii) The number of people and luggage must be counted when boarding the bus. (iii) Cooperate with the tour guide to improve the atmosphere on the bus as much as possible. (iv) Confirm return flight seats and ferry tickets. (v) Maintain liaison with the host unit. (vi) Care about the clothing, food, housing and transportation of group members; arrangements for eating, drinking, playing and having fun. (vii) Try to accommodate the reasonable requirements of group members. 2008-04-14 11:49:26 Supplement: (k) Return (i) Inform all group members of the *** time, location, baggage collection time and limited number of luggage, etc. when returning. (ii) If any group members leave the group, remind them to confirm their return flight seats. (iii) Customs: (1) The tour leader should have a basic understanding of customs regulations and should explain clearly to the group members, such as the limit of cigarettes and alcohol that each Hong Kong citizen is allowed to carry. (2) Do not encourage group members to engage in illegal behavior. If you know that some group members have similar intentions, you should not condone them. If group members take risks, you may face a difficult situation. (3) Remind members that the customs clearance procedures are handled individually and the tour leader cannot assist. Passengers must wait in front of the yellow line at the customs counter to go through the formalities. Those who intend to be disorderly will need to wait in line again. (4) Please note that a certain country has a maximum currency limit when leaving the country. 2008-04-14 11:49:40 Supplement: 3) What to do after the trip is completed? Answer: (a) Return the completed opinion form to the company. (b) Can keep in touch with group members and continue to promote appropriate products. (c) Suggest areas for improvements to the itinerary to the company. 2008-04-14 11:50:09 Supplement: 4) Things that should be paid attention to? Answer: (a) Dress appropriately and avoid having more fun than the guests. They will question whether you are here to play or to work.

(b) Be emotionally prepared. When you are criticized or treated indifferently, you must control your emotions and do not express your anger or dissatisfaction. (c) It is necessary to bring the "Tour Leader's Certificate", a list of group members' information, a Huoniu converter adapted to the local voltage, a phone card, etc..... (d) It is necessary to have a high level of safety awareness. (e) Pay close attention to local and local weather conditions and traffic conditions. (f) Collect enough information about the local area (g) The attitude you should have when collecting tips: Collect tips according to company standards, do not charge excessively or forcefully, collect them only on the last day of the trip, continue to provide good service after collecting tips, and explain the tips It is not a hard and fast rule. Tips cannot be counted in front of group members, and tips cannot be refused to embarrass guests. 2008-04-14 11:50:26 Supplement: (h) Remember the principles when arranging "self-funded activities": Self-funded activities must be accepted by the company and approved by local departments; give group members the opportunity to make free choices; clearly explain the fees; explain the activities Existing risks; describe the content of the activity and liability issues. (i) Do not undermine colleagues, restaurants, hotels and reception units, and try to maintain good cooperative relationships. (j) Expand professional knowledge and knowledge and gain the trust of group members.

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