Which department manages the B&B?

Public security organs. The public security organs' responsibilities for hotel security management are to guide and supervise hotels to establish various safety management systems and implement safety precautions, assist hotels in training staff on safety business knowledge, and punish criminals who infringe upon the legitimate rights and interests of hotels and tourists in accordance with the law. .

Which department should I contact to complain about B&B?

If you booked a room on an online platform, you can first go to the platform to complain. If that doesn’t work, there are two reporting hotlines: 1. 12315 Consumer Rights Protected; 2. 12301 National Tourism Supervision Hotline. Be sure to collect relevant evidence before making a complaint. The more evidence, the better. If you cannot distinguish between valid and invalid, collect as much as possible and provide it to the handler.

"Consumer Rights and Interests Protection Law of the People's Republic of China" Article 39 If consumers and operators have disputes over consumer rights and interests, they may be resolved through the following channels:

(1) Negotiate and settle with the operator;

(2) Request mediation from the consumer association or other mediation organization established in accordance with the law;

(3) Complain to the relevant administrative department;< /p>

(4) Submit to an arbitration institution for arbitration based on the arbitration agreement reached with the operator;

(5) File a lawsuit with the People’s Court.

Legal basis:

"Hotel Industry Public Security Management Measures"

Article 5 When operating a hotel, you must abide by the laws of the country and establish various safety management systems. Establish a public security organization or designate security personnel.

Article 14 The responsibilities of public security organs for hotel security management are to guide and supervise hotels to establish various safety management systems and implement safety precautions, and to assist hotels in training staff on safety business knowledge, in accordance with the law. Punish criminals who violate the legitimate rights and interests of hotels and tourists.

When public security personnel go to a hotel to perform official duties, they should present their credentials, act in strict accordance with the law, treat others with courtesy and courtesy, and safeguard the normal operation of the hotel and the legitimate rights and interests of tourists. Hotel staff and travelers should assist.