Mr. Lin cannot find his luggage after arriving at a domestic tourist destination. How should the tour guide help him?

If tourists lose their luggage while traveling in China, it is generally the responsibility of the transportation department or the baggage handler, but tour guides should attach great importance to it and be responsible for finding it. 1. Analyze the situation calmly: If the tourist cannot find the checked luggage when picking up the luggage before leaving the station, there may be an error in the luggage handover or luggage check-in process at the previous station; if the tourist's luggage is found after arriving at the hotel, Lost, the problem may occur in the hotel or in the process of handing over and transporting luggage locally; 2. Solve daily needs: apologize to the owner for the lost luggage accident, and help him solve the difficulties in life caused by the lost luggage; 3. Frequent contact and inquiry: Frequently contact and communicate with relevant parties to inquire about the progress of the luggage search; 4. Sincere apology: If the luggage is recovered, it must be returned to the owner in time. If it is determined that the luggage has been lost, the leader of the travel agency should explain the situation to the owner and explain the situation to the owner. Express your apology; 5. Prepare all the claim information: help the owner file a claim with the relevant department according to the usual practice; 6. Write a written report: The report should clearly describe the process, reasons, search process, and feedback of the owner and other group members, etc.