Traditional Culture Encyclopedia - Tourist attractions - What is the use of a tour operator's card?
What is the use of a tour operator's card?
1, comprehensive
The contents of the training for tourism operators include the intra-industry connection process and cost accounting, the dispatching process and skills of domestic tour groups, domestic classic route analysis, outbound OP operation, general situation of major foreign destination countries, outbound classic route analysis, outreach sales process, telemarketing skills, sales methods of tourism products 16 and so on. Comprehensive and systematic combination of business operation knowledge of various departments of travel agencies is said to be an all-round talent of a travel agency.
2. Experts and majors
The training teachers of China tourism operators are all senior experts in the industry. It has gathered authoritative figures such as the editor-in-chief of the guide examination textbook of the Tourism Bureau, the editor-in-chief of the tourism appraisal textbook of the Ministry of Labor, and the front-line business manager of China Travel Agency. While ensuring the quality of training, it also allows students to indirectly know many people in the industry.
3. Authoritative certification
After graduating from training, the tour operators will be assessed by China International Vocational Qualification Certification Association, and finally awarded the certificate jointly certified by China International Vocational Qualification Certification Association and China Travel Agency Training Center? China tourism operator certification certificate, certificate number can be checked online for authenticity, which is valid nationwide. As a subsidiary of China Travel Agency Group, China Travel Agency Training Center specializes in training certification, which can be said to be the most authoritative and recognized in the industry.
4. Employment security
As an authoritative certification in the industry, graduates can easily be recognized by more tourism enterprises. On March 7, 2009, it was held in China International Vocational Qualification Certification Association; In 2009, 100 international tourism job fairs were held; At the scene, many travel agency bosses said that tourism professionals urgently needed professional and systematic training to replace the previous method of improving business level by groping for it by itself. As an all-round talent with the ability of "domestic dispatch, outbound OP and outreach sales", the operators of China tourism enterprises will surely stand out in the future tourism workplace competition and win the favor of the market.
By the way, it may be helpful to look at the following:
Functions and functions of tour operators
Tourism business operators will become professional general practitioners integrating domestic planning, outbound OP and outreach sales. Its systematicness and professionalism are unmatched by other single tourism talents, and it is a skilled talent with great competitiveness and market prospects in the future tourism industry.
(1) Design requirements for outbound tourism products
The design of outbound tourism products shall comply with the standards issued by the tourism administrative organs.
1, with safety.
2, in line with national laws and regulations, departmental rules, national or industry standards.
3. Under normal circumstances, it can ensure full performance, and there are emergency measures under unexpected circumstances.
4. Meet the market demand of different consumption grades and grades; For tourists to choose from.
5. Attractive to tourists
(2) Business norms for sales planning and adjustment
1, and the sales staff shall abide by the regulations on tourism professional ethics posts; Wear service marks and dress neatly.
2. Be familiar with the marketing and business process of tourism products.
3. Provide tourists with effective information about tourism products and provide suggestions for them to choose tourism products.
4. Evaluate and review the tourists' requests to join the tour group, so as to ensure that the accepted tourists' requests are within the service provision capacity of the tour group organization.
5. Explain the restrictive conditions of the quotation to tourists/customers, such as the validity period of the quotation or the number of people; The pricing and charging procedures are complete and the accounts are clear.
(3) Service procedures after the establishment of the Group
1. After the sales transaction is completed, the sales staff shall inform the tourists of the instructions for filling in the application form for outbound travel and the relevant instructions for foreign exchange for outbound travel.
2 carefully examine the materials and articles submitted by tourists, and return them to tourists in time if they are not applicable or do not meet the requirements.
3, properly keep all kinds of information items submitted by tourists at the time of registration, and the handover procedures are clear.
4. Sign outbound travel service contracts with tourists.
5. Invoice after collecting travel expenses.
6. Remind tourists of matters needing attention and recommend travel accident insurance to tourists.
7. Interpreters timely and accurately convey tourists' requirements and commitments to relevant processes.
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